Is it possible to integrate all customer service numbers into Google speech recognition, so we can directly ask questions?


Is it possible to integrate all customer service numbers into Google speech recognition, so we can directly ask questions?

It is not completely clear to me what you are asking…. It seems Skype offers this integration with any number on the web, as long as you have some Skype-out credits. It is much more common to have live “chat” (IM) for customer service on the web.

You may be asking about a kind of Intercom system for your website, using Google Web Speech API. The drawback here is that the Web Speech API is limited to the Google Chrome browser, I believe. Also, as far as I know, the Web Speech API is still undocumented. In any case, I am not aware of any CRM system employing this technique to date.

You may wish to refer to my quick and dirty webpage:

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