IVR Agents


Interactive Voice Response 

Timeline:

  • January 2008: Blogged about VXML (VoiceXML) and Voxeo CallXML.
  • April 2010: Contacted @Voxeo engineers about using IVR with AIML.
  • May 2010: Emailed Steve Prior for technical advice from his experience using “defined grammar recognition”.
  • May 2010: Emailed Dominique Boucher of @NuEcho about using IVR with chatbots.
  • May 2010: Posted to the pandorabots-general list about IVR grammars and AIML.
  • May 2010: Posted to the Robitron group about IVR grammars and pattern matching.
  • January 2011: Emailed Richard Wallace (@drwallace) questions about “IVR Grammars & AIML”.

Wikipedia: 

Twitter:

  • @voicebotix .. retweet bot watching Twitter for information related to speech technologies, including IVR

Videos:


Topsy:


IVR:


Nuance:


References:

An Investigation into a Natural Language Interface for Contact Centres (2009) [PDF] .. thesis by Gopal Ravi Sankar @gopal28


See also:

100 Best Auto-Attendant Videos100 Best IVR Videos | Best Virtual Receptionist VideosGSL (Grammar Specification Language) | List of Nuance ProductsRegulus