#slalomcom
Vivi is the inaugural digital human developed on the Salesforce platform by **Slalom Digital Service**. Utilizing RAG architecture, generative AI, Salesforce Knowledge, and the Einstein Bot framework, Vivi serves as an informative conversational chatbot capable of answering complex questions using Virgin Voyages’ knowledge base in a conversational tone. As agents interact with customers, the Slalom framework automatically drafts Salesforce Knowledge Articles, which, once approved by the Virgin Voyages Sailor Services team, augment Vivi’s knowledge, enabling the chatbot to become increasingly proficient over time.