**Digital human, VR…Smart service brings new taxation experience**
Walking into the tax hall of Jinan High-tech Zone, you can see such an intelligent scene: taxpayers ask the “digital people” in the intelligent tax guidance screen about taxation matters and answer taxation problems; in the VR experience area, wearing With VR glasses, you can watch the 3D display guide, familiar with the regional settings of the service hall and the taxation process…
Today, new technologies such as artificial intelligence and big data are rapidly promoting the level of intelligence in tax services. A series of intelligent tax applications, such as face-scanning, intelligent consultation, robots, and VR experience, bring taxpayers no need to search for People can provide a new experience and service for smart taxation.
Affinity image, smart mind, professional and considerate service – along with the advancement of smart taxation construction and refined service, Inspur researches and develops digital jobs – “digital people” through the application of AI technology. “Digital Humans” can communicate and interact “face-to-face” with taxpayers and payers through various tax-related service entrances such as smart tax guide screens, tax websites, and self-service terminals. Our professional staff can answer questions for users, guide users in handling processes, deal with business needs, and provide various policy questions and answers, which is a good helper for office staff. Whenever and wherever, the interactive form of “digital human” brings clerks an immersive service experience “like communicating with staff face-to-face”.
At the same time, Inspur is also actively promoting the application of VR virtual reality technology in taxation services, building a multi-information fusion and fully immersive interactive taxation system with the help of a variety of interactive devices. Using VR to build various virtual taxation scenarios, taxpayers wearing VR glasses can watch the VR dynamic display guide and quickly familiarize themselves with the regional settings and taxation procedures of the service hall. The application of VR in the field of tax handling services can not only effectively eliminate the unfamiliarity of taxpayers when handling taxes for the first time, but also replace tax guides, ease the pressure on the front desk, and improve the on-site settlement rate and service efficiency.
Inspur is committed to promoting the intelligence and convenience of tax services. With the gradual maturity of artificial intelligence, digital human technology, and VR technology, by applying these advanced technologies to non-contact tax processing scenarios, it will not only allow taxpayers to On the basis of convenient tax handling, a higher level of service experience can be obtained; at the same time, more taxpayers can be served in a friendly, smooth and timely remote interaction by connecting business experts, and the problem of insufficient service resources in remote areas can be effectively solved.
http://tech.qianlong.com/2022/0322/6995404.shtml