> Our results suggest something surprising and contrary to how designers typically describe their AI agents. **Low-competence metaphors** (e.g., â??this agent is like a toddlerâ?) led to increases in perceived usability, intention to adopt, and desire to cooperate relative to high-competence metaphors (e.g., â??this agent is trained like a professionalâ?).
https://hai.stanford.edu/blog/how-build-likable-chatbot