A chatbot engine, also known as a conversational agent platform or dialog management system, is a software platform that enables the development of chatbots or other types of conversational agents. These systems are designed to handle the conversation flow between the chatbot and the user, and to manage the processing and interpretation of user input and the generation of appropriate responses.
Chatbot engines can be implemented in a variety of ways, including as standalone programs that run on a user’s own server, or as a software-as-a-service (SaaS) API that can be accessed over the internet. Some chatbot engines are designed to be used with specific messaging platforms or communication channels, such as web-based chat interfaces or messaging apps, while others are more general purpose and can be integrated with a variety of different platforms.
In addition to handling the conversation flow, chatbot engines may also provide a range of additional features and capabilities, such as natural language processing, integrations with other systems or databases, and tools for building and managing chatbot content and behavior.