Chatbots 2018


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Chatbots Meta Guide


From Eliza to XiaoIce: challenges and opportunities with social chatbots
HY Shum, X He, D Li – Frontiers of Information Technology & Electronic …, 2018 – Springer
Conversational systems have come a long way since their inception in the 1960s. After decades of research and development, we have seen progress from Eliza and Parry in the 1960s and 1970s, to task-completion systems as in the Defense Advanced Research …

Response selection with topic clues for retrieval-based chatbots
Y Wu, Z Li, W Wu, M Zhou – Neurocomputing, 2018 – Elsevier
We consider incorporating topic information into message-response matching to boost responses with rich content in retrieval-based chatbots. To this end, we propose a topic aware attentive recurrent neural network in which representations of the message and the …

Enhancing Community Interactions with Data-Driven Chatbots–The DBpedia Chatbot
RG Athreya, AC Ngonga Ngomo… – Companion of the The Web …, 2018 – dl.acm.org
In this demo, we introduce the DBpedia chatbot, a knowledge-graph-driven chatbot designed to optimize community interaction. The bot was designed for integration into community software to facilitate the answering of recurrent questions. Four main challenges …

A framework for understanding chatbots and their future
E Paikari, A van der Hoek – … of the 11th International Workshop on …, 2018 – dl.acm.org
Chatbots have rapidly become a mainstay in software development. A range of chatbots contribute regularly to the creation of actual production software. It is somewhat difficult, however, to precisely delineate hype from reality. Questions arise as to what distinguishes a …

Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam… – Proceedings of the …, 2018 – aisel.aisnet.org
Companies are experiencing more and more pressure to increase productivity and quality while cutting costs in the digital era. The integration of innovative new technologies in the work process is crucial when transforming businesses to cope with these increasing …

Lingke: A fine-grained multi-turn chatbot for customer service
P Zhu, Z Zhang, J Li, Y Huang, H Zhao – arXiv preprint arXiv:1808.03430, 2018 – arxiv.org
Traditional chatbots usually need a mass of human dialogue data, especially when using supervised machine learning method. Though they can easily deal with single-turn question answering, for multi-turn the performance is usually unsatisfactory. In this paper, we present …

Multi-agent communication system with chatbots
Z Memon, AH Jalbani, M Shaikh… – … Research Journal of …, 2018 – search.informit.com.au
It has been found that communication is actually important in our lives; without it is difficult to accomplish something. It becomes possible with the support of the technology that is being used today; now it is easy to communicate as faster and much easier. A type of an agent …

Toward truly personal chatbots: on the development of custom conversational assistants
F Daniel, M Matera, V Zaccaria, A Dell’Orto – Proceedings of the 1st …, 2018 – dl.acm.org
Chatbots, ie, conversational software agents able to interact with users via instant messaging channels like Messenger, WhatsApp or SMS, have the power to substantively simplify human-computer interaction thanks to their natural language paradigm. While this …

All Work and no Play? Conversations with a Question-and-Answer Chatbot in the Wild
VQ Liao, MM Hussain, P Chandar, M Davis… – Proceedings of the …, 2018 – qveraliao.com
Many conversational agents (CAs) are developed to answer users’ questions in a specialized domain. In everyday use of CAs, user experience may extend beyond satisfying information needs to the enjoyment of conversations with CAs, some of which represent …

Chitty-Chitty-Chat Bot: Deep Learning for Conversational AI.
R Yan – IJCAI, 2018 – ijcai.org
Conversational AI is of growing importance since it enables easy interaction interface between humans and computers. Due to its promising potential and alluring commercial values to serve as virtual assistants and/or social chatbots, major AI, NLP, and Search & …

Dr. Vdoc: A Medical Chatbot that Acts as a Virtual Doctor
SK Mishra, D Bharti, N Mishra – … Journal of Medical …, 2018 – medicaljournals.stmjournals.in
Dr. Vdoc—a medical chatbot that acts as a virtual doctor. It is a chatbot that is designed to act as a virtual doctor. Patient can ask question related to disease to this virtual chatbot. Dr. Vdoc is able to give the answer of the several type of question related to disease. Natural …

Chatbot: A Chatbot for Business Card Management
MC Ko, ZH Lin – Proceedings of the 23rd International Conference on …, 2018 – dl.acm.org
ABSTRACT This article presents an application which combines chatbot and OCR techniques. The core value of CardBot is helping people manage business card cleverly and intuitively, and providing personalized services as a virtual assistant … CCS CONCEPTS • …

Knowledge-aware Multimodal Fashion Chatbot
L Liao, Y Zhou, Y Ma, R Hong, TS Chua – 2018 ACM Multimedia …, 2018 – dl.acm.org
Multimodal fashion chatbot provides a natural and informative way to fulfill customers’ fashion needs. However, making it’smart’in generating substantive responses remains a challenging problem. In this paper, we present a multimodal domain knowledge enriched …

A Self-Diagnosis Medical Chatbot Using Artificial Intelligence
S Divya, V Indumathi, S Ishwarya… – Journal of Web …, 2018 – matjournals.in
To lead a good life healthcare is very much important. But it is very difficult to obtain the consultation with the doctor in case of any health issues. The proposed idea is to create a medical chatbot using Artificial Intelligence that can diagnose the disease and provide basic …

An overview of artificial intelligence based chatbots and an example chatbot application
N Albayrak, A Özdemir, E Zeydan – 2018 26th Signal …, 2018 – ieeexplore.ieee.org
ChatBot can be described as software that can chat with people using artificial intelligence. These software are used to perform tasks such as quickly responding to users, informing them, helping to purchase products and providing better service to customers. In this paper …

Chatbots: Changing user needs and motivations
PB Brandtzaeg, A Følstad – interactions, 2018 – dl.acm.org
The vision of a compelling conversational interface is not easily attainable. We know that a key success factor for chatbots and natural language user interfaces is how well they can support user needs in the conversational process seamlessly and efficiently. However, while …

Towards Chatbots in the museum
S Schaffer, O Gustke, J Oldemeier, N Reithinger – Proceedings of Mobile – ceur-ws.org
In this short paper we report on work in progress in the research project “Chatbot in the museum”(ChiM). ChiM develops a practicable technical solution for the use of chatbots in the museum environment. The paper outlines conceptual work conducted so far, including …

Understanding user interactions with a chatbot: a self-determination theory approach
QN Nguyen, A Sidorova – 2018 – aisel.aisnet.org
Artificial intelligence (AI) technology is advancing, and its application are widely used in many fields. AI chatbots powered by natural language processing are being integrated in numerous industries. AI chatbots help to improve customer services and enhance customer …

Lessons from Building a Large-scale Commercial IR-based Chatbot for an Emerging Market
MK Chinnakotla, P Agrawal – … ACM SIGIR Conference on Research & …, 2018 – dl.acm.org
In this work, we highlight some interesting challenges faced when trying to build a large-scale commercial IR-based chatbot, Ruuh, for an emerging market like India which has unique characteristics such as high linguistic and cultural diversity, large section of young …

Extending a conventional chatbot knowledge base to external knowledge source and introducing user based sessions for diabetes education
S Hussain, G Athula – 2018 32nd International Conference on …, 2018 – ieeexplore.ieee.org
Chatbots or conversational agents are computer programs, which interact with users using natural language through artificial intelligence in a way that the user thinks he is having dialogue with a human. One of the main limit of a chatbot technology is associated to the …

Goal-Oriented Chatbot Dialog Management Bootstrapping with Transfer Learning
V Ilievski, C Musat, A Hossmann… – arXiv preprint arXiv …, 2018 – arxiv.org
Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (eg book a movie ticket) within a closed domain. A first step is to understand the user’s goal by using natural language understanding techniques. Once …

CORDULA: software requirements extraction utilizing chatbot as communication interface
E Friesen, FS Bäumer, M Geierhos – … Studies Track, and Poster Track co …, 2018 – ceur-ws.org
Natural language requirement descriptions are often unstructured, contradictory and incomplete and are therefore challenging for automatic processing. Although many of these deficits can be compensated by means of natural language processing, there still remain …

Dinus Intelligent Assistance (DINA) Chatbot for University Admission Services
HA Santoso, NAS Winarsih, E Mulyanto… – … on Application for …, 2018 – ieeexplore.ieee.org
Nowadays, universities offer most of their services using corporate website. In higher education services including admission services, a university needs to always provide excellent service to ensure student candidate satisfaction. To obtain student candidate …

AgronomoBot: a smart answering Chatbot applied to agricultural sensor networks
GM Mostaço, ÍRC De Souza, LB Campos… – 14th international …, 2018 – researchgate.net
Mobile devices advanced adoption has fostered the creation of various messaging applications providing convenience and practicality in general communication. In this sense, new technologies arise bringing automatic, continuous and intelligent features for …

Can a Chatbot Determine My Diet?: Addressing Challenges of Chatbot Application for Meal Recommendation
A Fadhil – arXiv preprint arXiv:1802.09100, 2018 – arxiv.org
Poor nutrition can lead to reduced immunity, increased susceptibility to disease, impaired physical and mental development, and reduced productivity. A conversational agent can support people as a virtual coach, however building such systems still have its associated …

A quality analysis of facebook messenger’s most popular chatbots
J Pereira, O Díaz – Proceedings of the 33rd Annual ACM Symposium on …, 2018 – dl.acm.org
This work introduces a set of quality attributes for chatbots. The selection is grounded on scholarly but also reputed blog references from 2016 and 2017. In addition, attributes should be amenable to be extracted (semi) automatically. On these premises, we consider four …

ConvAI Dataset of Topic-Oriented Human-to-Chatbot Dialogues
V Logacheva, M Burtsev, V Malykh, V Polulyakh… – The NIPS’17 …, 2018 – Springer
This paper contains the description and the analysis of the dataset collected during the Conversational Intelligence Challenge (ConvAI) which took place in 2017. During the evaluation round we collected over 4,000 dialogues from 10 chatbots and 1,000 volunteers …

Convey: Exploring the Use of a Context View for Chatbots
M Jain, R Kota, P Kumar, SN Patel – … of the 2018 CHI Conference on …, 2018 – dl.acm.org
Text messaging-based conversational systems, popularly called chatbots, have seen massive growth lately. Recent work on evaluating chatbots has found that there exists a mismatch between the chatbot’s state of understanding (also called context) and the user’s …

An Efficient Search for Context-Based Chatbots
A Atiyah, S Jusoh, S Almajali – 2018 8th International …, 2018 – ieeexplore.ieee.org
A chatbot is one of the Artificial Intelligence applications which has a capability of making human users to feel real and understood in real time. Using chatbot in any business process may increase customers’ satisfaction as it is available 24/7 to entertain customers’ needs. A …

Memory-based matching models for multi-turn response selection in retrieval-based chatbots
X Lu, M Lan, Y Wu – CCF International Conference on Natural Language …, 2018 – Springer
This paper describes the system we submitted to Task 5 in NLPCC 2018, ie, Multi-Turn Dialogue System in Open-Domain. This work focuses on the second subtask: Retrieval Dialogue System. Given conversation sessions and 10 candidates for each dialogue …

Conversational Modelling for ChatBots: Current Approaches and Future Directions
M McTear – 2018 – spokenlanguagetechnology.com
Chatbots have emerged as a new way to interact with services on the web and with smart devices, providing conversational interfaces that are ostensibly more intuitive and more natural than traditional user interfaces. This paper examines the conversation models of the …

Automated Facilitation for Idea Platforms: Design and Evaluation of a Chatbot Prototype
N Tavanapour, EAC Bittner – 2018 – aisel.aisnet.org
While much prior research has shed light on how human facilitators can effectively guide people through ideation, human facilitation is hardly scalable to platform settings, such as on idea platforms. Thus, research and practice request solutions for more structured idea …

Chatbot in a Campus Environment: Design of LiSA, a Virtual Assistant to Help Students in Their University Life
M Dibitonto, K Leszczynska, F Tazzi… – … Conference on Human …, 2018 – Springer
This work presents some initial results of our research about the design and implementation of “LiSA”(Link Student Assistant), a chatbot intended to help students in their campus life, through information and services. The focus of our research is to understand which kind of …

Developing a Chatbot
P Goyal, S Pandey, K Jain – Deep Learning for Natural Language …, 2018 – Springer
In this chapter, we will create a chatbot. We will do so in a progressive manner and will make the chatbot in two layers. The first section of the chapter introduces the chatbot concept, followed by a section on implementing a basic rule-based chatbot system. The last section …

Let’s Talk About Race: Identity, Chatbots, and AI
A Schlesinger, KP O’Hara, AS Taylor – … of the 2018 CHI Conference on …, 2018 – dl.acm.org
Why is it so hard for chatbots to talk about race? This work explores how the biased contents of databases, the syntactic focus of natural language processing, and the opaque nature of deep learning algorithms cause chatbots difficulty in handling race-talk. In each of these …

The Design and Implementation of XiaoIce, an Empathetic Social Chatbot
L Zhou, J Gao, D Li, HY Shum – arXiv preprint arXiv:1812.08989, 2018 – arxiv.org
This paper describes the development of the Microsoft XiaoIce system, the most popular social chatbot in the world. XiaoIce is uniquely designed as an AI companion with an emotional connection to satisfy the human need for communication, affection, and social …

Build Better Chatbots
R Khan, A Das – A complete guide to getting started with chatbots, 2018 – Springer
Trademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark …

Image Classification Integrated with Chatbot
Y Rana, H Vyas, S Naik – International Journal of Innovative …, 2018 – 192.169.213.57
To get desired information from Internet is not that easy as so lot of information available. Images are one of the important source of information and search desired image is again a difficult task. To search a desired image from the system, one can use Chatbot as interface …

Chatbot for Train Ticket Booking Enquiries
R Priyadharshini, M Vandana, G Yureka… – International Journal of …, 2018 – ijesc.org
To access this Ticket Booking System in Chatbot, users doesn’t suppose to register by giving their entire details to retrieve information but for booking a ticket registration is must. In the Chatbot, User can get the details of in between Stops and its timings while Travelling from …

Chatbot Design for Argument Harvesting
LACA HUNTER – … Models of Argument: Proceedings of COMMA …, 2018 – books.google.com
In this paper we present design concepts for a chatbot than can be used for argument acquisition. We call the acquisition of arguments by means of a chatbot argument harvesting. The chatbot asks the user for his or her arguments on a topic of interest. It can …

An Investigation on Question Answering for an Online Feedable Chatbot
S Abdul-Kader – 2018 – repository.essex.ac.uk
This thesis presents the design and implementation of a Chatbot that is able to answer questions about an entity it is learning about. This Chatbot is capable of automatically generating multiple genres using a unique technique to populate its SQL database from the …

Chatbot Evaluation Metrics
D Peras – Economic and Social Development (Book of …, 2018 – researchgate.net
The past few years popularity of chatbots is constantly growing, and companies have been focused on developing them more then ever. Therefore, it is not surprising to see the news about various aspects of chatbot, from design and development to commercialization and …

Android Based Chatbot For College
A Prajapati, P Naik, S Singh, A Kale – ijser.org
Chatbots are virtual users or virtual assistants for communicating via messaging or chat. They are programs which communicate with a user through messaging or chat interface. Android based Chatbot is a bot application designed for college purpose where the students …

A Smart Home Automation Via Facebook Chatbot and Raspberry Pi
T Parthornratt, D Kitsawat, P Putthapipat… – 2018 2nd …, 2018 – ieeexplore.ieee.org
This work demonstrates an experimental implementation of smart home automation using Raspberry Pi, Facebook chatbot and Google Maps APIs. The development process was shortened and additional functionalities like estimated time of arrival, interactive chat and …

International Journal For Engineering Applications And Technology Chatbots: The Emulating Machines
SA Bihade, PA Badhiye, VR Shelke – ijfeat.org
ABSTRACT A Chatbot is a computer program which conducts a conversation via auditory or textual methods. The purpose of a Chatbot system is to simulate a human conversation; the Chatbot architecture integrates a language model and computational algorithms to emulate …

Reactive chatbot programming
G Baudart, M Hirzel, L Mandel, A Shinnar… – Proceedings of the 5th …, 2018 – dl.acm.org
Chatbots are reactive applications with a conversational interface. They are usually implemented as compositions of client-side components and cloud-hosted services, including artificial-intelligence technology. Unfortunately, programming such reactive multi …

Experimental research on encoder-decoder architectures with attention for chatbots
MR Costa-jussà, Á Nuez, C Segura – Computación y Sistemas, 2018 – cys.cic.ipn.mx
Chatbots aim at automatically offering a conversation between a human and a computer. While there is a long track of research in rule-based and retrieval-based approaches, the generation-based approaches are promisingly emerging solving issues like responding to …

Review of Chatbots Design Techniques
NA Ahmad, MH Che, A Zainal, MFA Rauf, Z Adnan – researchgate.net
Recently, the development of conversational system as a medium of conversation between human and computer have made a great stride. This human and computer communication has covered the way for enormous natural language processing techniques. A chatbot is a …

Chatbot-based Tourist Recommendations Using Model-based Reasoning
I Nica, OA Tazl, F Wotawa – 20 th International Configuration …, 2018 – eventhelpr.com
Chatbots have gained increasing importance for research and practice with a lot of applications available today including Amazon’s Alexa or Apple’s Siri. In this paper, we present the underlying methods and technologies behind a Chatbot for e-tourism that allows …

P-272 When volunteers met AI: transforming volunteer communications through chatbots and workplace
M MacLean, W McLean – 2018 – spcare.bmj.com
With a diverse volunteer base, it’s difficult to find a method of communication to suit everyone. A recent review of volunteer communications allowed volunteers the opportunity to voice their views about the way in which CHAS communicates with them. Volunteers …

Chatbot Dimensions that Matter: Lessons from the Trenches
J Pereira, Ó Díaz – International Conference on Web Engineering, 2018 – Springer
Chatbots are becoming pervasive. From health assistance to cooking advisers, a myriad of chatbots are out there to help you in a broad range of activities. Natural Language capabilities have received a lot of coverage as one of the most distinctive and enabling …

Beyond the Chatbot: Enhancing Search with Cognitive Capabilities
JG Temple, CJ Elie – International Conference on Applied Human Factors …, 2018 – Springer
Conversational chatbot interfaces face pragmatic challenges that must be overcome in order for the user to obtain a positive end user experience. For example, users must understand the rules associated with the chatbot (domain, context, understanding of natural language …

Chatbot-based heathcare service with a knowledge base for cloud computing
K Chung, RC Park – Cluster Computing, 2018 – Springer
With the recent increase in the interest of individuals in health, lifecare, and disease, hospital medical services have been shifting from a treatment focus to prevention and health management. The medical industry is creating additional services for health-and life …

Chatbots for Education-Trends, Benefits and Challenges
AA Georgescu – The International Scientific Conference eLearning and …, 2018 – ceeol.com
Conversational agents change the way we think and live, as they have the ability of being present and ready to provide help anytime and anywhere. From mobile phones or PCs to smart homes, virtual assistants may ease our lives, by doing tasks while conducting …

Even Auto-Correct Knows I Love You’: Binary Chatbots as Posthuman Friends
N Fragkoulidi – 2018 – dspace.library.uu.nl
Rapid technological advancements in the field of artificial intelligence and human-computer interaction have given rise to multiple kinds of intelligent algorithms. One of such algorithmic configurations are AI chatbots that sometimes are marketed as friendly companions. In order …

Enabling Expert Critique with Chatbots and Micro Guidance
J Chan, WS Lasecki – eecs.umich.edu
Feedback is essential to creative work. Creators can receive many kinds of feedback to their work, from informal reactions/kudos, to more detailed critical analyses that can significantly improve outcomes [Dannels and Martin 2008]. Experts have historically provided critique to …

The Hybrid Chatbot System Combining Q&A and Knowledgebase Approaches
Y Gapanyuk, S Chernobrovkin, A Leontiev, I Latkin… – ceur-ws.org
The paper discusses the development of hybrid chatbot system combining Q&A and knowledgebase approaches. The machine learning methods are used for answering question & answer pairs. The knowledgebase processing uses a metagraph model which …

Towards Open Domain Chatbots—A GRU Architecture for Data Driven Conversations
VI Zadorozhny – … INSCI 2017 International Workshops, IFIN, DATA …, 2018 – books.google.com
Understanding of textual content, such as topic and intent recognition, is a critical part of chatbots, allowing the chatbot to provide relevant responses. Although successful in several narrow domains, the potential diversity of content in broader and more open domains …

Automated Scoring of Chatbot Responses in Conversational Dialogue
SK Yuwono, W Biao, LF D’Haro – colips.org
Rapid advancement in natural language processing (NLP) and machine learning has led to the recent development of many chatbot systems using various algorithms. However, in a conversational dialogue setting, creating a system to communicate with humans in a …

Nurturing the Companion ChatBot
G Chen – 2018 – aies-conference.com
Although recent technical progress of artificial intelligence is impressive, the affective effect of intelligent agents has not been investigated sufficiently. My research focuses on this problem. I start with the audio analysis using brain imaging method and my work …

Utilization of Chatbots in Customer Interface
J Miettinen – 2018 – aaltodoc.aalto.fi
Automation has become a worldwide trend in business. Businesses try to find competitive edge from more efficient processes, lower costs and better customer service. In this Bachelor’s thesis, I focus on one instance of the trend: web-based chatbots in the customer …

Tuning a conversation strategy for interactive recommendations in a chatbot setting
Y Ikemoto, V Asawavetvutt, K Kuwabara… – Journal of Information …, 2018 – Taylor & Francis
This paper presents a conversation strategy for interactive recommendations using a chatbot. Chatbots have recently been attracting attention for their use as a flexible user interface. To develop an effective chatbot, it is important to determine what kind of questions …

Quro: Facilitating User Symptom Check Using a Personalised Chatbot-Oriented Dialogue System.
S Ghosh, S Bhatia, A Bhatia – Studies in health technology and …, 2018 – books.google.com
Automated conversational agents built with medical applications in mind, have the potential to reduce healthcare readmissions and improve accessibility to medical knowledge. In this work, we demonstrate the development and evaluation of an automated chatbot for triage …

Chatbot using TensorFlow for small Businesses
R Singh, M Paste, N Shinde, H Patel… – 2018 Second …, 2018 – ieeexplore.ieee.org
Chatbots are software used in entertainment industry, businesses and user support. Chatbots are modeled on various techniques such as knowledge base, machine learning based. Machine learning based chatbots yields more practical results. Chatbot which gives …

Chatbot e-service and customer satisfaction regarding luxury brands
M Chung, E Ko, H Joung, SJ Kim – Journal of Business Research, 2018 – Elsevier
This study was undertaken to analyze whether luxury fashion retail brands can adhere to their core essence of providing personalized care through e-services rather than through traditional face-to-face interactions, particularly through Chatbot, an emerging digital tool …

LSTM Based Self-Defending AI Chatbot Providing Anti-Phishing
SS Kovalluri, A Ashok, H Singanamala – Proceedings of the First …, 2018 – dl.acm.org
Email services have to put through a lot of effort in fighting spam emails. Most of the efforts go in for detecting and filtering spam emails from benign emails. On the other front, people are educated by banks and other organizations on the awareness of such emails. These …

Best Practices for Designing Chatbots in Mental Healthcare–A Case Study on iHelpr
G Cameron, D Cameron, G Megaw, R Bond… – ewic.bcs.org
… Unethical to over imitate a human therapist or to replace a human. People living in rural communities, or shift workers, may have problems accessing mental health appointments, and chatbots could be used as a potential solution to this, and to help reduce waiting lists [12]. There …

Chatbot for education system
G Hiremath, A Hajare, P Bhosale, R Nanaware… – 2018 – ijariit.com
The purpose of this paper is to develop an automated system which gives a reply to a user query on behalf of a human for the education system. It can give an answer to each and every query asked by the end user. Existing chatbots such as Facebook chat bot, WeChat …

Learning Matching Models with Weak Supervision for Response Selection in Retrieval-based Chatbots
Y Wu, W Wu, Z Li, M Zhou – arXiv preprint arXiv:1805.02333, 2018 – arxiv.org
We propose a method that can leverage unlabeled data to learn a matching model for response selection in retrieval-based chatbots. The method employs a sequence-to-sequence architecture (Seq2Seq) model as a weak annotator to judge the matching degree …

Chatbot Theory
FS Marcondes, JJ Almeida, P Novais – International Conference on …, 2018 – Springer
Due to the increasing interested and use of chatbot, its properties and operation possibilities shall be proper realized matching both safety and security issues as well as present the several uses and compositions that this technology supports. This paper focus is on …

Comparison Of Multinomial Naive Bayes Algorithm And Logistic Regression For Intent Classification In Chatbot
MYH Setyawan, RM Awangga… – … Conference on Applied …, 2018 – ieeexplore.ieee.org
Chatbot is software that communicates using natural language. chatbots such as machine conversation systems, Chatterbot, virtual agents, and dialogue systems. This software enables to simulate human conversations. In this research, the chatbot system that will be …

A Medical ChatBot
MR Dharwadkar, MNA Deshpande – ijcttjournal.org
Normally Users are not aware about all the treatment or symptoms regarding the particular disease. For small problem user have to go personally to the hospital for check-up which is more time consuming. Also handling the telephonic calls for the complaints is quite hectic …

Enhancing Inquisitiveness of Chatbots Through NER Integration
S Reshmi, K Balakrishnan – 2018 International Conference on …, 2018 – ieeexplore.ieee.org
The need and use of virtual assistance are ever increasing. They have wide range of applications in the fields of entertainment systems, scientific research and commercial applications and can bring a drastic change in the way human-computer interaction takes …

A scaled?down neural conversational model for chatbots
S Mathur, D Lopez – Concurrency and Computation: Practice and … – Wiley Online Library
Deep learning has revolutionized the field of conversation modeling. A lot of the research has been toward making the conversational agent more human?like. As a result, overall the model size increases. Bigger models require more data and are costly to build and maintain …

Accessibility in Chatbots: The State of the Art in Favor of Users with Visual Impairment
C Torres, W Franklin, L Martins – International Conference on Applied …, 2018 – Springer
Society has been experiencing a great technological advance in the most diverse areas and, clearly, the development of accessibility for software and applications does not seem to follow this speed. In fact, systems sometimes do not embrace people with some kind of …

Extracting Latent Beliefs and using Epistemic Reasoning to Tailor a Chatbot.
A Sangroya, C Anantaram, P Saini, M Rawat – IJCAI, 2018 – ijcai.org
During dialog with a customer for addressing his/her complaint the chatbot may pose questions or observations based on its underlying model. Sometimes the questions or observations posed may not be relevant given the nature of complaint and the current set of …

What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study
A Følstad, CB Nordheim, CA Bjørkli – International Conference on Internet …, 2018 – Springer
Chatbots are increasingly offered as an alternative source of customer service. For users to take up chatbots for this purpose, it is important that users trust chatbots to provide the required support. However, there is currently a lack in knowledge regarding the factors that …

Deep Learning with Applications Using Python: Chatbots and Face, Object, and Speech Recognition With TensorFlow and Keras
NK Manaswi – 2018 – dl.acm.org
Build deep learning applications, such as computer vision, speech recognition, and chatbots, using frameworks such as TensorFlow and Keras. This book helps you to ramp up your practical know-how in a short period of time and focuses you on the domain, models …

Having an Animated Coffee with a Group of Chatbots from the 19 th Century
H Candello, C Pinhanez, MC Pichiliani… – Extended Abstracts of …, 2018 – dl.acm.org
Beyond current dyadic chatbots and voice-based personal assistants, this demo showcases a novel experience where users interact with multiple, text-based conversational systems as if seating around a table with them. Two key technologies allow the seamless interaction …

Chatbots and Conversational Interfaces: Three Domains of Use
S Di Gaetano, P Diliberto – 2018 – ceur-ws.org
The natural language, in its oral or textual form, represents the main medium for communicating between human beings. Over time, technological advances have provided new means and tools through which human beings can express themselves and …

Graphical Interface Design for Chatbots for the Needs of Artificial Intelligence Support in Web and Mobile Applications
M Modrzejewski, P Rokita – … Conference on Computer Vision and Graphics, 2018 – Springer
The interest in the topic of conversational agents has been continuously rising for the past few years, as the technology itself has proved to have multiple practical applications. This paper discusses the design principles for graphical interfaces of conversational agents …

Introduction to Chatbots
R Khan, A Das – Build Better Chatbots, 2018 – Springer
Abstract Welcome to the Build Better Chatbots book. Do you remember the last time you had to call a toll-free number for support or customer service? Do you remember the long wait time on the phone before you could even talk about your issue and then realizing somehow …

Learning from Interaction: An Intelligent Networked-Based Human-Bot and Bot-Bot Chatbot System
JJ Bird, A Ekárt, DR Faria – UK Workshop on Computational Intelligence, 2018 – Springer
In this paper we propose an approach to a chatbot software that is able to learn from interaction via text messaging between human-bot and bot-bot. The bot listens to a user and decides whether or not it knows how to reply to the message accurately based on current …

Building a Question-Answering Chatbot using Forum Data in the Semantic Space
K Mrini, M Laperrouza, P Dillenbourg – 2018 – infoscience.epfl.ch
We build a conversational agent which knowledge base is an online forum for parents of autistic children. We collect about 35,000 threads totalling some 600,000 replies, and label 1% of them for usefulness using Amazon Mechanical Turk. We train a Random Forest …

Exploring Affordances of Slack Integrations and Their Actualization Within Enterprises-Towards an Understanding of How Chatbots Create Value
E Stoeckli, F Uebernickel, W Brenner – 2018 – aisel.aisnet.org
The rise of chatbots poses new possibilities to link social interactions within instant messengers with thirdparty systems and business processes. While many companies use chatbots within the enterprise in the form of Slack apps and integrations, little is known about …

Chatbots as a Novel Interactive Medium for Poetry
G Krekovi?, A Poš?i?, S Manojlovi? – xCoAx 2018: 6th Conference on …, 2018 – bib.irb.hr
As emerging infrastructural entities that enable human-computer conversation, chatbots open a plethora of possibilities in the mediation of poetic content. The aim of this paper is to systematically explore various implications that arise from the conceptual role and technical …

Role play-based question-answering by real users for building chatbots with consistent personalities
R Higashinaka, M Mizukami, H Kawabata… – Proceedings of the 19th …, 2018 – aclweb.org
Having consistent personalities is important for chatbots if we want them to be believable. Typically, many questionanswer pairs are prepared by hand for achieving consistent responses; however, the creation of such pairs is costly. In this study, our goal is to collect a …

ChatEval: A Tool for the Systematic Evaluation of Chatbots
J Sedoc, D Ippolito, A Kirubarajan, J Thirani… – Proceedings of the …, 2018 – aclweb.org
Open-domain dialog systems are difficult to evaluate. The current best practice for analyzing and comparing these dialog systems is the use of human judgments. However, the lack of standardization in evaluation procedures, and the fact that model parameters and code are …

Designing Just-in-time Adaptive Interventions and Healthcare Chatbots with the Open Source Platform MobileCoach
T Kowatsch – 2018 – alexandria.unisg.ch
MobileCoach (https://www. mobile-coach. eu) is an open source behavioural intervention platform for just-in-time adaptive interventions (JITAIs) that employ scalable healthcare chatbots to deliver these interventions. It provides sensing and support capabilities via self …

A Knowledge-Based Methodology for Building a Conversational Chatbot as an Intelligent Tutor
X Sánchez-Díaz, G Ayala-Bastidas… – … Conference on Artificial …, 2018 – Springer
Chatbots are intelligent agents with which users can hold conversations, usually via text or voice. In recent years, chatbots have become popular in businesses focused on client service. Despite an increasing interest for chatbots in education, clear information on how to …

Trust in Health Chatbots
W Wang, K Siau – 2018 – aisel.aisnet.org
A health chatbot is an artificial intelligence program that can conduct an intelligent conversation via auditory or textual methods regarding healthcare issues. An estimate by Market research firm Grand View Research is that the global chatbot market will reach $1.23 …

Intelligent travel chatbot for predictive recommendation in echo platform
A Argal, S Gupta, A Modi, P Pandey… – … (CCWC), 2018 IEEE …, 2018 – ieeexplore.ieee.org
Chatbot is a computer application that interacts with users using natural language in a similar way to imitate a human travel agent. A successful implementation of a chatbot system can analyze user preferences and predict collective intelligence. In most cases, it can …

A more human side of a chatbot. Analysing anthropo-morphism in conversations with a virtual agent depend-ing on the level of elicited agent knowledge
A La Torre – ceur-ws.org
The aim of the research is to analyse anthropomorphism in the context of short interaction with a chatbot. Anthropomorphism is defined here as an individual tendency to perceive a nonhuman object as if it was a human (eg attributing human characteristics to it), which can …

Chat, Connect, Collapse: A Critique on the Anthropomorphization of Chatbots in Search for Emotional Intimacy
A Cheng – 2018 – scholarship.claremont.edu
This thesis is a critique on the ease in which humans tend to anthropomorphize chatbots, assigning human characteristics to entities that fundamentally will never understand the human experience. It will be further exploring these consequences on our society’s socio …

Support of Existing Chatbot Development Framework for Arabic Language: A Brief Survey
ES AL-Hagbani, MB Khan – 5th International Symposium on Data Mining …, 2018 – Springer
Technological development is known to support many fields in opening new channels to interact with users and website visitors. Highly intelligent applications such as Chatbots are the future, which are used to add a value to the user’s experience in various domains not …

Ticketing Chatbot Service using Serverless NLP Technology
E Handoyo, M Arfan, YAA Soetrisno… – 2018 5th …, 2018 – ieeexplore.ieee.org
Personal assistant using a human operator need some time to process single request such as ticket booking, ordering something, and get services. One request can contain many queries for some information provided on the internet. Business performance values time …

Developing a Chatbot for College Student Programme Advisement
CC Ho, HL Lee, WK Lo, KFA Lui – … International Symposium on …, 2018 – ieeexplore.ieee.org
Elective course selection often challenges students to make decisions concerning their academic interests and other practical issues such as graduation plan, class scheduling, and difficulty of course content. Conversations with academic advisors and peers are usually …

“Plutchik”: artificial intelligence chatbot for searching NCBI databases
S Bohle – Journal of the Medical Library Association: JMLA, 2018 – ncbi.nlm.nih.gov
As genetic testing gains ground in medicine, the ability to search across the suite of biomedical and clinical care databases offered through the National Library of Medicine/National Center for Biotechnology Information (NCBI)—such as PubMed, GENE …

Chatbot Using Gated End-to-End Memory Networks
JS Thomas, S Thomas – memory, 2018 – irjet.net
Intelligent bot systems interact with users in natural language. Existing traditional chatbot systems are rule based that stops scaling up to real world domains. While using deep learning methods, all dialogs in the chatbot system are trained from the dialogs themselves …

The Application of AGNES Algorithm to Optimize Knowledge Base for Tourism Chatbot
AVD Sano, TD Imanuel, MI Calista… – 2018 International …, 2018 – ieeexplore.ieee.org
Most tourists have limited time and schedule when they are visiting a particular tourism area. One of the main issues faced by those tourists is that they can not make simple queries to search engines about, for example, which sites or places to visit optimally if we only have …

Comparative Study of Topology and Feature Variants for Non-Task-Oriented Chatbot using Sequence to Sequence Learning
G Dzakwan, A Purwarianti – 2018 5th International Conference …, 2018 – ieeexplore.ieee.org
On language generation system such as chatbot and machine translation, there is a recent approach called sequence to sequence learning. This approach takes advantages of two recurrent neural networks (encoder and decoder) as an end-to-end mapping tool to …

Erasmus–AI Chatbot
J Thakkar, P Raut, Y Doshi, K Parekh – 2018 – researchgate.net
ERASMUS is a chat bot on Facebook which is used to answer the queries related to the college information in one go. There has been an increasing demand for Chatbots on the websites of colleges or Educational Institutes. The college websites are generally …

ID NO. MMU03 TOPIC: Chatbot as Academic Information Facilitator
SM Tan, TW Liew, NW Tay, J Tee… – … CARNIVAL on e …, 2018 – researchgate.net
Chatbots are programs that are capable of simulating the role of a conversational partner through their capabilities of acquiring information and conveying responses in the forms of dialogues. The present project showcases a prototype of a chatbot system that uses artificial …

Design and Development of a chatbot for Recommending Tourist Attractions in Myanmar
AMM Kyaw – 2018 – cs.ait.ac.th
Nowadays, tourist arrival rate is rapidly growth in Myanmar and the available tourism services are a lot less than the demand. Access to online information by the tourism industry in Myanmar is limited and they need some service to visit around Myanmar. In this research …

Subjective Annotation and Evaluation of Three Different Chatbots WOCHAT: Shared Task Report
N Kong-Vega, S Mingxin, W Mo, LF D’Haro – colips.org
This paper evaluates the performance of three different chatbots: IRIS, TickTock and Joker, that have been made available to the public online. All three retrieval-based dialogue systems are chat-oriented and designed to engage the users into all types of conversations …

Design and implementation of a chatbot for e-commerce
A Asadi, R Hemadi – researchgate.net
This paper introduces a chatbot for selling physical and digital goods and also services. This chatbot is applicable to direct and indirect Marketing. It is designed and implemented for telegram and uses it’s API, but can be implemented on any messaging platform with an API …

Experiences Building, Training, and Deploying a Chatbot in an Academic Library
D Meincke – 2018 – scholarsarchive.jwu.edu
In the Summer of 2016 we started experimenting with additional ways of extending library services (in the midst of discussions about adjustments to opening hours, staff coverage, and other issues that pertain to the breadth and quality of service we provide to our …

Utterance Censorship of Online Reinforcement Learning Chatbot
Y Chai, G Liu – 2018 IEEE 30th International Conference on …, 2018 – ieeexplore.ieee.org
Researchers have applied online deep reinforcement learning in order to enhance the open-domain conversational skills of chatbots. These chatbots have the ability to learn conversations from real users but in practical applications, some users may take advantage …

Automatic Question Generation from Children’s Stories for Companion Chatbot
CH Lee, TY Chen, LP Chen, PC Yang… – … on Information Reuse …, 2018 – ieeexplore.ieee.org
With the rising trends of dialog system, interactions with questions become a vital human-machine interface in realizing intentions and generating adequate feedback, thereby establishing question generation as an important and interesting research topic. In the …

Problem solving chatbot for data structures
A Shah, B Jain, B Agrawal, S Jain… – … and Conference (CCWC …, 2018 – ieeexplore.ieee.org
Intelligent chatbot, is a system which can interact with humans and answers questions on a certain domain. Today, the challenge is to build a system which will resemble human brain. Generally, the brain stores the memory in a decentralized manner across the brain with the …

Putting Chatbots to the Test: Does the User Experience Score Higher with Chatbots Than Websites?
A Beriault-Poirier, SP Tep, S Sénécal – International Conference on Human …, 2018 – Springer
Chatbots are robots that simulate conversation with human users through instant messaging services. Though the technology is innovative and trendy, what kind of user experience do they provide? To answer this, we conducted an exploratory study with chatbots from different …

Chatbot implementation with Microsoft Bot Framework
S Sannikova – 2018 – theseus.fi
Insinöörityön tavoitteena oli kehittää chatbot-sovellusta projektitiimin Slack-kanavaa varten ja tutustua Microsoft Bot Framework ja Azure Cloud-teknologioihin. Chatbot-projekti suunniteltiin yhteistyössä projektitiimin jäsenten kanssa. Projektin tavoitteena oli saada …

Deep Learning for Chatbots
VA Bhagwat – 2018 – scholarworks.sjsu.edu
Abstract Natural Language Processing (NLP) requires modelling complex relationships between the semantics of the language. While traditional machine learning techniques are used for NLP, the models built for conversations, called chatbots, are unable to be truly …

Effective Crowdsourced Generation of Training Data for Chatbots Natural Language Understanding
R Bapat, P Kucherbaev, A Bozzon – International Conference on Web …, 2018 – Springer
Chatbots are text-based conversational agents. Natural Language Understanding (NLU) models are used to extract meaning and intention from user messages sent to chatbots. The user experience of chatbots largely depends on the performance of the NLU model, which …

Introduction to natural language understanding and chatbots
V Cristino Marcos – 2018 – upcommons.upc.edu
The aim of this thesis is to give an introduction to Natural Language Understanding. Many tools and language models are described along this work in order to teach a machine the ability to analyze and understand human speech. In the last chapter, there is an example of …

A Banking Chatbot Security Control Procedure for Protecting User Data Security and Privacy
ST Lai, FY Leu, JW Lin – International Conference on Broadband and …, 2018 – Springer
The rise of AI has prompted the financial business to enter the intelligent financial technology (FinTech). Chatbot with AI technologies is an important member of FinTech. The financial industry is actively introducing chatbot to enhance the market competitive …

Chatbot with TensorFlow
M Biswas – Beginning AI Bot Frameworks, 2018 – Springer
TensorFlow is a data science framework primarily meant for dataflow-based work. It uses Tensors and their approach to nodes in an effective way so that we can easily implement it in machine learning as well as deep learning, a Tensor is a generalized matrix that might be 1d, 2d or of …

Artificial Intelligence Mark-up Language Based Written and Spoken Academic Chatbots using Natural Language Processing
AA ARAIN, A MANZOOR, K BROHI… – Sindh University …, 2018 – sujo-old.usindh.edu.pk
Chatbot is an intelligent conversational system that interacts with humans via natural languages, where natural language processing utilizes computational methods to learn, understand, and generate human language contents. The scope of this paper is restricted …

Improving Matching Models with Contextualized Word Representations for Multi-turn Response Selection in Retrieval-based Chatbots
C Tao, W Wu, C Xu, Y Feng, D Zhao, R Yan – arXiv preprint arXiv …, 2018 – arxiv.org
We consider matching with pre-trained contextualized word vectors for multi-turn response selection in retrieval-based chatbots. When directly applied to the task, state-of-the-art models, such as CoVe and ELMo, do not work as well as they do on other tasks, due to the …

Stimulating task interest: human partners or chatbots?
A Thompson, A Gallacher… – Future-proof CALL …, 2018 – books.google.com
The aim of this research project was to examine the impact of chatbots as conversation partners. First and second year Japanese university students (n= 120) from a private university in Southwest Japan were randomly assigned to either conduct a speaking task …

Travel Booking Chatbot
PMDB Lino – 2018 – repositorio-aberto.up.pt
Nowadays, there are plenty of online travel booking options, since the market is loaded with multiple travel search engines. This paper, aims to conclude, whether or not, it could be useful to complement, or even replace the more complex search engines, with a virtual …

Multi-Intent Hierarchical Natural Language Understanding for Chatbots
B Rychalska, H Glabska… – 2018 Fifth International …, 2018 – ieeexplore.ieee.org
Multi-intent natural language understanding aims at identifying multiple user intents (or goals) in a single natural language uttering (eg,“I want to buy tomatoes and please, remove the 2 beer cans I’ve added to the cart before”-here intents are “add-product: tomatoes” and …

Chatbol, a chatbot for the Spanish “La Liga”
C Segura, A Palau, J Luque, M Costa-jussa, R Banchs – 2018 – oar.a-star.edu.sg
This work describes the development of a social chatbot for the football domain. The chatbot, named chatbol, aims at answering a wide variety of questions related to the Spanish football league “La Liga”. Chatbol is deployed as a Slack client for text-based input interaction with …

Chatbot Design for Argument Harvesting
AC Lisa, A HUNTER – homepages.ucl.ac.uk
In this paper we present design concepts for a chatbot than can be used for argument acquisition. We call the acquisition of arguments by means of a chatbot argument harvesting. The chatbot asks the user for his or her arguments on a topic of interest. It can …

PESUBot: An Empathetic Goal Oriented Chatbot
HV Kumar, J Nagaraj, M Irfan… – … on Advances in …, 2018 – ieeexplore.ieee.org
PESUBot’, a robot-receptionist, is a chatbot that is designed to be deployed in university premises to answer questions related to the university and also maintains a general conversation with its user. The chatbot was built specifically for PES University, Bangalore …

Toward Truly Personal Chatbots
F Daniel, M Matera, V Zaccaria, A Dell’Orto – 2018 – floriandaniel.it
Chatbots, ie, conversational software agents able to interact with users via instant messaging channels like Messenger, WhatsApp or SMS, have the power to substantively simplify human-computer interaction thanks to their natural language paradigm. While this …

Intelligent Chatbot for Easy Web-Analytics Insights
R Ravi – 2018 International Conference on Advances in …, 2018 – ieeexplore.ieee.org
In this fast-moving data-driven world, it is vital that we draw the accurate insights to make the right decisions at the right time. In terms of online websites, there are many web analytics tools that will give us performance reports. However, it is tedious and time consuming to …

Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
T Hu, A Xu, Z Liu, Q You, Y Guo, V Sinha… – Proceedings of the …, 2018 – dl.acm.org
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience-tones. In this work, we create a novel tone-aware chatbot that …

SIG: Chatbots for Social Good
A Følstad, PB Brandtzaeg, T Feltwell, ELC Law… – Extended Abstracts of …, 2018 – dl.acm.org
Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially effective tools for engaging with …

A Chatbot-Based Robot Control Architecture for Conversational Human-Robot Interactions
HK Cho, DH Lee – robotics.auckland.ac.nz
In this paper, we propose a method to integrate reactive chatbots with a flowchart-style service scenario to enhance the interaction capability of social robots that provide dialog-oriented services. First, we propose a simple way to convert key components of a flowchart …

Chatbot: An Application of AI
KV Wadanka, RY Waghulde, U Taru – ijresm.com
Chatbot is broadly well known now-a-days and getting speed as a utilization of PC correspondence. A few projects react insightfully like human. This kind of program is known as a Chatbot. This paper tends to the plan and execution of a Chatbot framework. We will …

Chatbots as a new user interface for providing health information to young people
M Skjuve, PB Brandtzæg – Youth and news in a digital media …, 2018 – brage.bibsys.no
Designing and developing chatbots as a new interface to provide Health information for young people needs a new understanding of new user needs and motivations, as well as privacy. What is needed to develop a successful conversational interface based on chatbots  …

Quantifying Chatbot Performance by using Data Analytics
CM Jongerius – 2018 – dspace.library.uu.nl
Ever since the rise over the internet, it has influenced the way humans communicate. Instead of locally conversing with a small group of people, the internet provided us with the possibility to reach out to a much greater number of people on a global scale. Starting two …

On Chatbots Exhibiting Goal-Directed Autonomy in Dynamic Environments
B Srivastava – arXiv preprint arXiv:1803.09789, 2018 – arxiv.org
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic environments, like with sensor …

Chatbot Technology And Human Deception
FO Adibe, EC Nwokorie, JN Odii – ISSN 1119-961 X – futospace.futo.edu.ng
The need for intelligent conversational software which will enable users to communicate with computer using natural language such as English, sometimes on a certain domain or on a particular topic cannot be over emphasized. Chatbot development is aimed at …

Putting Chatbots to the Test: Does the User Experience Score Higher with Chatbots Than Websites?
S Sénécal – … Systems Engineering and Design: Proceedings of …, 2018 – books.google.com
Chatbots are robots that simulate conversation with human users through instant messaging services. Though the technology is innovative and trendy, what kind of user experience do they provide? To answer this, we conducted an exploratory study with chatbots from different …

Digital Psychiatry-Curbing Depression using Therapy Chatbot and Depression Analysis
B Sharma, H Puri, D Rawat – 2018 Second International …, 2018 – ieeexplore.ieee.org
The objective of this research is to devise a cognitive behavioral therapy system or a Therapy Chatbot capable of catering to the health and informative needs of a user. Also, the key focus is on the therapy element which detects the level of depression in a particular …

Chatbots in Human Resource Management
L Haahr, AB Holm – Robo-Philosophy 2018, 2018 – forskningsdatabasen.dk
This paper discusses how digital technologies labeled social robots are transforming human resource management practices and how they will affect managerial practices in the future. In order to frame these questions we draw on a distinction between operational, relational …

Intelligent Education Assistant Powered by Chatbots
V Fernoag?, GA Stelea, C Gavril?… – The International Scientific …, 2018 – ceeol.com
Over the last decade, the technology advancements were quickly absorbed and integrated into education processes and eLearning which enabled the development of efficient and innovative solutions able to act as customer tailored learning resources. One of the most …

AI-based Chatbot Service for Financial Industry
T Okuda, S Shoda – FUJITSU SCIENTIFIC & TECHNICAL JOURNAL, 2018 – fujitsu.com
As a provider of a wide variety of complex products and services, the financial industry today is increasingly turning to the use of chatbots in customer support and sales. The “bot” in “chatbot” derives from “robot,” and the meaning of a chatbot is a program that automatically …

Predicting consumer responses to a chatbot on Facebook
B Zarouali, E Van den Broeck, M Walrave… – … , Behavior, and Social …, 2018 – liebertpub.com
As chatbots have become increasingly popular over the past years, most social networking sites have recognized their far-reaching potential for commercial purposes. Their rapid and widespread usage warrants a better understanding. This study examines the effectiveness …

Teacher Attitude towards Use of Chatbots in Routine Teaching.
PK Bii, JK Too, CW Mukwa – Universal Journal of Educational Research, 2018 – ERIC
Teacher’s attitude towards some particular technology influences their willingness to use that technology in their instructional processes, and consequently the attitude and responses of students to the technology that they observe teachers using. This has a direct …

Artificial Intelligence Based Chat-Bot
S Wailthare, T Gaikwad, K Khadse, P Dubey – Artificial Intelligence, 2018 – irjet.net
A Chat-bot is computer program which conduct a conversation via auditory or textual method. A Chabot are software agent that interacts with the user for conversation. Chatbot typically serve text based user interface allow input from user and receive text as well as …

The “Doctor Apollo” chatbot: a digital health tool to improve engagement of people living with HIV
S Vita, R Marocco, I Pozzetto, G Morlino… – JOURNAL OF THE …, 2018 – hivglasgow.org
A chatbot interface between patient and clinical center seems to be an effective tool for its flexibility. The need to be in continuous close contact with the clinical center was a major issue for enrolled patients. Apparently, drug reminder is not a need for patients and it is …

Ravel: A MAS orchestration platform for Human-Chatbots Conversations
MG de Bayser, C Pinhanez, H Candello, M Affonso… – emas2018.dibris.unige.it
This paper presents Ravel, a multiagent systems (MAS) platform aimed to integrate natural language understanding components with orchestration components of dialogues between human beings and agents. Ravel enables the specification of (social) conversations norms …

Psychological, Relational, and Emotional Effects of Self-Disclosure After Conversations With a Chatbot
A Ho, J Hancock, AS Miner – Journal of Communication, 2018 – academic.oup.com
Disclosing personal information to another person has beneficial emotional, relational, and psychological outcomes. When disclosers believe they are interacting with a computer instead of another person, such as a chatbot that can simulate human-to-human …

PrivaCity: A Chatbot Serious Game to Raise the Privacy Awareness of Teenagers
E Berger, TH Sæthre – 2018 – brage.bibsys.no
In the modern society collection of data happens everywhere, and consequently, privacy is an ever-growing concern. It has been shown that people, and especially teenagers, lack awareness around the data they share and the associated privacy risks. Furthermore, no …

Sixty seconds on… GP chatbot
I Torjesen – 2018 – bmj.com
The ability to pass the Membership of the Royal College of General Practitioners examination, apparently. A study found that the latest version of the app (not yet available) scores better than working doctors in diagnosing conditions featured in examples of patient …

Exploring users perception of chatbots in a bank environment-A critical view on chatbots and how to design for a positive user experience
O Hansson – 2018 – muep.mau.se
Chatbots have been around for decades but haven’t really gained a lot of attention until very recently. With new advancements in the technologies of artificial intelligence and natural language processing, chatbots have very quickly gained the interest of commercial …

Time-Free and Time-Bound Greeting Expressions Found in Replika Chatbot
FZM Hakim, LM Indrayani, RM Amalia – hillpublisher.com
The present study aims to analyze and describe forms of greeting speech act which Replika can perform. Replika is an emotionally intelligent chatbot that is designed to provide emotional supports to users. The study considers greetings in human-computer interaction …

Chatbot Who Wants to Learn the Knowledge: KB-Agent
Y Hahm, J Kim, S An, M Lee, KS Choi – semanticweb.kaist.ac.kr
The usual chatbot is to response for the user’s query based KB or already made Question-Answering pairs with its ranked result. KB-agent is a chatbot that is intended to ask for completing the knowledge in the given KB and find the new entity and its attributes trough …

Using Chatbots to Assist Communication in Collaborative Networks
C Frommert, A Häfner, J Friedrich, C Zinke – Working Conference on …, 2018 – Springer
Novel technological possibilities enable a better communication and knowledge exchange within collaborative networks. The paper indicates that the potential of enterprise social network is by far not exploited yet. Although systems are connected to each other, and the …

Evaluation, development & testing of an educational support chatbot
S Benjamin – 2018 – repository.cardiffmet.ac.uk
The majority of the current generation occupying British universities have grown up in an era of instant information. Generation X and Y can barely remember a time before having Google to answer every conceivable question they could ask, so why has this era of instant …

Chatbot: An Education Support System for Student
F Clarizia, F Colace, M Lombardi, F Pascale… – … on Cyberspace Safety …, 2018 – Springer
In the last few years there has been a fast growing up of the use of Chatbots in various fields, such as Health Care, Marketing, Educational, Supporting Systems, Cultural Heritage, Entertainment and many others. This paper presents the realization of a prototype of a …

Xotira: Formulas Teaching Chatbot
S SHAKTI – ssijmar.in
In this paper, we are proposing a chatbot as an application which helps the students to remember and apply the formulas in an effective way. In particular, this work explains the implementation of the chatbot system as an application which is named as Xotira. A …

Understanding the Adoption of Chatbot
HN Io, CB Lee – Future of Information and Communication Conference, 2018 – Springer
Due to a recent development in artificial intelligence (AI) and natural language processing, chatbots can understand the human language much better than before. E-commerce businesses are beginning to adopt chatbots in their operations, in areas, such as customer …

Chatbot for Education System
R Nanaware – International Journal Of Emerging Technology …, 2018 – aspirepublishers.com
The purpose of this paper is to develop an automated system which gives reply to user query on behalf of human for education system. It can give answer to each and every query asked by end user. Existing Chabot such as Facebook chat bot, WeChat, Natasha from Hike …

Why are Sequence-to-Sequence Models So Dull? Understanding the Low-Diversity Problem of Chatbots
S Jiang, M de Rijke – arXiv preprint arXiv:1809.01941, 2018 – arxiv.org
Diversity is a long-studied topic in information retrieval that usually refers to the requirement that retrieved results should be non-repetitive and cover different aspects. In a conversational setting, an additional dimension of diversity matters: an engaging response …

A Survey on Chatbot Implementation in Customer Service Industry through Deep Neural Networks
M Nuruzzaman, OK Hussain – 2018 IEEE 15th International …, 2018 – ieeexplore.ieee.org
Nowadays it is the era of intelligent machine. With the advancement of artificial intelligent, machine learning and deep learning, machines have started to impersonate as human. Conversational software agents activated by natural language processing is known as …

Modern Chatbot Systems: A Technical Review
AS Lokman, MA Ameedeen – Proceedings of the Future Technologies …, 2018 – Springer
Abstract Chatbot (Chatting Robot) is a computer system that allows human to interact with computers using Natural Human Language. This paper intents to present a technical review of five modern chatbot systems, namely, DeepProbe [27], AliMe [19], SuperAgent [4] …

Chatbots Explain Themselves: Designers’ Strategies for Conveying Chatbot Features to Users
FAM ValÈrio, TG Guimar, RO Prates… – SBC Journal on …, 2018 – seer.ufrgs.br
Recently, text-based chatbots had a rise in popularity, possibly due to new APIs for online social networks and messenger services, and development platforms that help dealing with all the necessary Natural Language Processing. But, as chatbots use natural language as …

Improving user trust towards conversational chatbot interfaces with voice output
R Burri – 2018 – diva-portal.org
This thesis investigates the impact of the voice modality on user trust in conversational chatbot interfaces. The assumption is that trust can be increased by adding voice output to a chatbot and by a higher quality of a used text-to-speech synthesis. The thesis first introduces …

Making Chatbots Better by Training on Less Data
RK Csaky, G Recski – researchgate.net
Current conversational models lack diversity and generate boring responses to open-ended utterances (Li et al., 2015; Wei et al., 2017; Shao et al., 2017). Priors provide additional information to dialogue models to aid response generation, but annotating a dataset with …

Implementing ChatBots using Neural Machine Translation techniques
A Nuez Ezquerra – 2018 – upcommons.upc.edu
Conversational agents or chatbots (short for chat robot) are a branch of Natural Language Processing (NLP) that has arisen a lot of interest nowadays due to the extent number of applications in company services such as customer support or automatized FAQS and …

Automatic Dialogue Template Synthesis for Chatbot by Story Information Extraction
SH Wu, LP Chen, PC Yang, T Ku – 2018 IEEE International …, 2018 – ieeexplore.ieee.org
Service Robot can tell stories to various audience who need a robot to accompany, such as children, students, and old people. It is desired that robot can discuss the story with the users after it just told a story. Discussion can be achieved with dialogue template; however, it is …

Design And Implementation Of A Chatbot In Online Higher Education Settings
ZV Sandoval – Issues in Information Systems, 2018 – search.ebscohost.com
Chatbots in education are in the beginning stage of development and implementation. In this study, a pilot chatbot to answer Frequently Asked Questions (FAQs) of the syllabus of an online course was created and implemented. Data was collected from graduate students …

Analyzing Chatbots Data with Data Mining
ACD Amaral – 2018 – repositorio-aberto.up.pt
The use of chatbots in business contexts, as a way of communicating with customers is becoming more common nowadays. With this increasing use of machine-to-human contact as a means of connecting with customers, the problem arises of whether communication is …

Crowdsourcing for Reminiscence Chatbot Design
N Svetlana, F Daniel, B Marcos, F Casati… – Conference on Human …, 2018 – re.public.polimi.it
In this work-in-progress paper we discuss the challenges in identifying effective and scalable crowd-based strategies for designing content, conversation logic, and meaningful metrics for a reminiscence chatbot targeted at older adults. We formalize the problem and …

Observations of a New Chatbot: Drawing Conclusions from Early Interactions with Users
LN Michaud – IT Professional, 2018 – ieeexplore.ieee.org
This article shares insights gathered from the design and implementation of an SMS chatbot-based virtual assistant to hotel guests in London. The author discusses challenges and first outcomes, and makes recommendations based on this experience toward best practices for …

A Dataset of Topic-Oriented Human-to-Chatbot Dialogues
V Logacheva, M Burtsev, V Malykh, V Poluliakh… – 2018 – convai.io
This document contains the description of dataset collected during the first round of Conversational Intelligence Challenge (ConvAI) which took place in July 2017. During this evaluation round we collected over 2,500 dialogues from 10 chatbots and 500 volunteers …

Food Diary Coaching Chatbot
J Casas, E Mugellini, OA Khaled – … of the 2018 ACM International Joint …, 2018 – dl.acm.org
This article presents the design of a conversational agent whose goal is to coach people who wish to improve their food lifestyle. The data gathering method is easy and especially fast in order to simplify the life of the user. The goals are defined by the user and the follow …

Context-Uncertainty-Aware Chatbot Action Selection via Parameterized Auxiliary Reinforcement Learning
C Yin, R Zhang, J Qi, Y Sun, T Tan – Pacific-Asia Conference on …, 2018 – Springer
We propose a context-uncertainty-aware chatbot and a reinforcement learning (RL) model to train the chatbot. The proposed model is named Parameterized Auxiliary Asynchronous Advantage Actor Critic (PA4C). We utilize a user simulator to simulate the uncertainty of …

User Adaptive Chatbot for Mitigating Depression
P Kataria, K Rode, A Jain, P Dwivedi, S Bhingarkar – 2018 – acadpubl.eu
The rate of depression is growing at an alarming rate. A study found that people are more likely to open up to a talking computer than a human. The aim of this paper is to motivate a person going through low phase of his life and to avoid ill-effects of depression. We propose …

Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot
B Liu, SS Sundar – Cyberpsychology, Behavior, and Social …, 2018 – liebertpub.com
When we ask a chatbot for advice about a personal problem, should it simply provide informational support and refrain from offering emotional support? Or, should it show sympathy and empathize with our situation? Although expression of caring and …

Intelligent Chatbot using Deep Learning
V Rus – 2018 – researchgate.net
Abstract Dialogue Generation or Intelligent Conversational Agent development using Arti icial Intelligence or Machine Learning technique is an interesting problem in the ield of Natural LanguageProcessing. Inmanyresearchanddevelopmentprojects, theyareusingArti …

Programmatic Dreams: Technographic Inquiry into Censorship of Chinese Chatbots
Y Xu – Social Media+ Society, 2018 – journals.sagepub.com
This project explores the recent censorship of two Chinese artificial intelligence (AI) chatbots on Tencent’s popular WeChat messaging platform. Specifically, I am advancing a technographic approach in ways that give agency to bots as not just computing units but as …

Learning System Customer Service Chatbot
RW Schmidt – 2018 – smartech.gatech.edu
Learning System Customer Service Chatbot is a computer application that interacts with users using natural language in a similar way to imitate a technical support representative using voice. This paper will develop a machine learning voice chatbot system for customer …

Crowdsourcing for Reminiscence Chatbot Design
S Nikitina, F Daniel, M Baez, F Casati – arXiv preprint arXiv:1805.12346, 2018 – arxiv.org
In this work-in-progress paper we discuss the challenges in identifying effective and scalable crowd-based strategies for designing content, conversation logic, and meaningful metrics for a reminiscence chatbot targeted at older adults. We formalize the problem and …

Developing a Corporate Chatbot for a Customer Engagement Program: A Roadmap
F Castro, P Tedesco, H Alves, JP Quintino… – … on Intelligent Computing, 2018 – Springer
There has been a steady increase in the popularization of chatbots solutions in recent years, in different areas, where the interface with users are replaced by software trained to answer like a human. This paper presents the stages, from conception to the publication, of a text …

A friendly approach to Open Government: Chatbots
J Bermejo Razquin – 2018 – academica-e.unavarra.es
This end-of-degree project presents an idea to assists citizens in the use of Open Government online portals. These serve, among other functionalities, to do bureaucratic processes without needing to go to their offices. Most of the users do not know how to use …

Enterprise crowd computing for human aided chatbots
A Bozzon – 2018 IEEE/ACM 1st International Workshop on …, 2018 – ieeexplore.ieee.org
A chatbot is an example of cognitive computing system that emulates human conversations to provide informational, transactional, and conversational services. Despite their widespread adoption, chatbots still su er from a number of performance issue due to …

A Semantic Based Multi-Platform IoT Integration Approach from Sensors to Chatbots
C El Kaed, A Ponnouradjane… – 2018 Global Internet of …, 2018 – ieeexplore.ieee.org
The Internet-of-Things paradigm has brought exciting opportunities to increase productivity and efficiency but also to enhance customer experience. Such things are expected to connect and exchange information enabling applications to propose a value added …

Intelligent Chatbot for guided Navigation of a Repository Content: The State of Art Survey
AR Mishra, SR Nahar, SS Shinde, SS Sapre – ijresm.com
Technology brought revolutionary changes in our lives. There have been many learning styles and knowledge improvement methods. A chatbot is chat robot which is a computer program and conducts conversations between human and machine which offers numerous …

The Role of Chatbots in Formal Education
G Molnár, Z Szüts – 2018 IEEE 16th International Symposium on …, 2018 – ieeexplore.ieee.org
Chatbots appeared in large numbers at the beginning of the current decade. Interactive technology, often combined with artificial intelligence, has rapidly invaded and occupied the world of online chat. Chatbots are not just elements of virtual assistants, but are used by …

SLOWBot (chatbot) Lifestyle Assistant
S Gabrielli, K Marie, CD Corte – … of the 12th EAI International Conference …, 2018 – dl.acm.org
SLOWbot is a research project conducted via a collaboration between iaso health and FBK (Fondazione Bruno Kessler). There are now thousands of available healthy aging apps, but most don’t deliver on their promise to support a healthy aging process in people that need it …

ImprovChat: An AI-enabled Dialogue Assistant Chatbot for English Language Learners (ELL)
Y Guo – 2018 – openresearch.ocadu.ca
This thesis asks, how can an AI-enabled Dialogue Assistant in the form of a chatbot suggest new and unexpected forms of response to English Language Learners? The thesis draws upon theories of improvisation and play, alongside computer science to facilitate text-based …

Automatic Web-Based Question Answer Generation System for Online Feedable New-Born Chatbot
SA Abdul-Kader, J Woods, T Thabet – Science and Information Conference, 2018 – Springer
The knowledge bases of Chatbots are built manually, which is difficult and time consuming to create and maintain. The idea of automatically building a Chatbot knowledge base from the web has emerged in recent years. Question Answer (QA) pairs are acquired from …

Security Testing for Chatbots
J Bozic, F Wotawa – IFIP International Conference on Testing Software and …, 2018 – Springer
Services like chatbots that provide information to customers in real-time are of increasing importance for the online market. Chatbots offer an intuitive interface to answer user requests in an interactive manner. The inquiries are of wide-range and include information …

Isa: Intuit Smart Agent, A Neural-Based Agent-Assist Chatbot
Z Xue, TY Ko, N Yuchen, MKD Wu, CC Hsieh – oak.cs.ucla.edu
Hiring seasonal workers in call centers to provide customer service is a common practice in B2C companies. The quality of service delivered by both contracting and employee customer service agents depends heavily on the domain knowledge available to them …

Customer service chatbots: Anthropomorphism, adoption and word of mouth
BT Sheehan – 2018 – eprints.qut.edu.au
Chatbots can be configured to provide customer service. This thesis submits two quantitative studies to support the idea that a chatbot’s perceived humanness is important to consumers. Preliminary results suggest that the anthropomorphism of a chatbot leads to increases in …

“Did I Say Something Wrong?”: Towards a Safe Collaborative Chatbot
M Chkroun, A Azaria – 2018 – azariaa.com
Chatbots have been a core measure of AI since Turing has presented his test for intelligence, and are also widely used for entertainment purposes. In this paper we present a platform that enables users to collaboratively teach a chatbot responses, using natural …

5G Performance Testing of Mobile Chatbot Applications
V Koumaras, A Foteas, M Kapari… – 2018 IEEE 23rd …, 2018 – ieeexplore.ieee.org
A Chatbot is an application that is designed to provide automated contextual communication. Today most chatbots are implemented on top of or as a gateway to popular messaging services, such as Facebook Messenger, Skype and Viber. Chatbots can be …

Instant messenger chatbot for intelligent tutoring and quiz system: An exploratory study
NH TSE – 2018 – repository.eduhk.hk
The emergence of mobile devices has facilitated the development of instant messaging, which is a common means to communicate with people in this word nowadays. People are familiar with these technologies as the they have already entered their lives. Therefore …

California State University, San Bernardino Chatbot
K Desai – 2018 – scholarworks.lib.csusb.edu
Now-a-days the chatbot development has been moving from the field of Artificial-Intelligence labs to the desktops and mobile domain experts. In the fastest growing technology world, most smartphone users spend major time in the messaging apps such as Facebook …

The Impact of Chatbots in Customer Engagement
E Ojapuska – 2018 – theseus.fi
Tämän opinnäytetyön päätarkoituksena on avartaa näkemystä siitä, mikä vaikutus chatboteilla on asiakkaiden sitouttamiseen. Työn tavoitteena on myös selvittää, mitkä osatekijät voivat vaikuttaa chatbotin onnistumiseen asiakkaiden sitouttamisessa. Työssä …

Chatbots in education: A passing trend or a valuable pedagogical tool?
S Roos – 2018 – diva-portal.org
Digitalizing education and reinventing the learning experience is one of the big challenges in this age of information. In the field of E-learning, the application of a chatbot as part of the education has shown interesting potential, both as a teaching and administrative tool …

Creating advanced learning transfer with AI coaching chatbots
E Weber – Training & Development, 2018 – search.informit.com.au
Personalisation is something that surrounds us as consumers. Be it Netflix recommendations, the ‘Share a Coke with…’ name bottles, or personalised emails from Booking.com – we simply can’t avoid it. It has become part of our daily lives. Consequently, our …

Protecting chatbots from toxic content
G Baudart, J Dolby, E Duesterwald, M Hirzel… – Proceedings of the …, 2018 – dl.acm.org
There is a paradigm shift in web-based services towards conversational user interfaces. Companies increasingly offer conversational interfaces, or chatbots, to let their customers or employees interact with their services in a more flexible and mobile manner. Unfortunately …

When Robots Talk-Improving the Scalability of Practical Assignments in MOOCs Using Chatbots
L Bollweg, M Kurzke, KMA Shahriar… – EdMedia+ Innovate …, 2018 – learntechlib.org
Abstract Massive Open Online Courses (MOOC) have evolved into a standard educational offer. However, due to limited resources, the individualized provision and evaluation of practical assignments in MOOCs is still a major challenge. The following paper offers …

The Future Of Email Marketing: AI, Chatbots And Other Email-Marketing Automations
M Maksymiv, KM Volodymyrivna – … ??????. ????.-?????. ????.(????, 23 … – knteu.kiev.ua
In the digital marketing world, the future is always right around the corner. We work in a fascinating industry that never stops moving and improving, giving us no choice but to stay up to date with all the latest technologies and trends. In that sense, I would like to talk today …

Conversation Strategy of a Chatbot for Interactive Recommendations
Y Ikemoto, V Asawavetvutt, K Kuwabara… – Asian Conference on …, 2018 – Springer
This paper presents a conversation strategy for interactive recommendations using a chatbot. Chatbots are attracting attention to provide a flexible user interface using natural language for various domains. For a given task, what kind of questions to ask and/or what …

A Study on Chatbots for Developing Korean College Students’ English Listening and Reading Skills
??? – ????????, 2018 – earticle.net

Social Media Cloud Contact Center using Chatbots
G Suciu, A Pasat, T U?urelu, EC Popovici – beiaro.eu
The latest technologies advancement in NLP (Natural Language Processing) solution allows developing innovative tools that enrich customer experience with products and services. Contact Center environments gradually adopted real-time analytics solutions, and …

Modularized and Flow-Based Approach to Chatbot Design and Deployment.
SP Ma, CT Ho – Journal of Information Science & …, 2018 – search.ebscohost.com
Chatbots are computer programs designed to chat with users via text or voice through the use of techniques of Web services, data analysis, and artificial intelligence (Al). Currently, the use of chatbot is becoming an important trend in the field of data science. An increasing …

Improve the chatbot performance for the DB-CALL system using a hybrid method and a domain corpus
JX Huang, OW Kwon, KS Lee… – Future-proof CALL …, 2018 – books.google.com
This paper presents a chatbot for a Dialogue-Based Computer Assisted Language Learning (DB-CALL) system. The chatbot helps users learn language via free conversations. To improve the chatbot performance, this paper adopts a Neural Machine Translation (NMT) …

From Tweet to Chatbot–Content Management as a Core Competency for the Digital Evolution
AW Jonke, JB Volkwein – Digital Marketplaces Unleashed, 2018 – Springer
This article examines the development of content management in digital marketplaces and illustrates why it will remain a core competency for e?commerce brands in the future. The article explores the journey of digital, leading e?commerce brands becoming publishers and …

Chatbot Personality and Customer Satisfaction
H de Haan, J Snijder, C van Nimwegen, RJ Beun – 2018 – research.infosupport.com
Before you lies the thesis “Chatbot Personality and Customer Satisfaction” and explores the role the former has on the latter. It has been written to meet the graduation requirements of my Information Science Bachelor at Utrecht University, and has been written from November …

Gamified Assessment of Collaborative Skills with Chatbots
K Stoeffler, Y Rosen, M Bolsinova… – … Conference on Artificial …, 2018 – Springer
Game-based assessments and learning environments create unique opportunities to provide learners with the ability to demonstrate their proficiency with cognitive skills and behaviors in increasingly authentic environments. Effective task designs, and the effective …

How to Build a Chatbot: Chatbot Framework and its Capabilities
C Wei, Z Yu, S Fong – Proceedings of the 2018 10th International …, 2018 – dl.acm.org
Artificial Intelligence continues to grow in popularity on various industrial platforms, becoming especially prominent in Chatbot technology. A great deal of recent research was focused on social and assistive Chatbot, and its technology has been evolving over time …

Content-Oriented User Modeling for Personalized Response Ranking in Chatbots
B Liu, Z Xu, C Sun, B Wang, X Wang, DF Wong… – IEEE/ACM Transactions …, 2018 – dl.acm.org
Automatic chatbots also known as chat-agents have attracted much attention from both researching and industrial fields. Generally, the semantic relevance between users’ queries and the corresponding responses is considered as the essential element for conversation …

Empowering Chatbots With Business Intelligence By Big Data Integration
S Reshmi, K Balakrishnan – International Journal of Advanced …, 2018 – search.proquest.com
Chatbots are one of the most widely used technologies to implement virtual assistance. Presently, chatbot based virtual assistants are being used by many web administrators to mediate access to data and to carry out generic conversations with the users. Such virtual …

Developing Chatbots
NK Manaswi – Deep Learning with Applications Using Python, 2018 – Springer
The interactions with chatbots may be either straightforward or complex. An example of a straightforward interaction could be asking about the latest news report. The interactions can become more complex when they are about troubleshooting a problem with, say, your Android phone. The term chatbots …

Build Amazing Chat Apps with These Chatbot APIs
J Wagner – 2018 – blog.rapidapi.com
Chatbots are popping up just about everywhere these days–on your smartphone, in your connected car, on many of the websites you visit. It’s hard not to get excited about chatbots when so many companies are using AI technologies and APIs to build such innovative and …

Review on Mood Detection using Image Processing and Chatbot using Artificial Intelligence
DS Thosar, V Gothe, P Bhorkade, V Sanap – life, 2018 – irjet.net
Human gesture is the thing which plays a very interesting role in general life application. It can be easily recognize using image processing. Let us consider an example of driver’s gesture who is currently driving the vehicle and it will be quiet useful in case of alerting him …

A Systematic Approach to Implementing Chatbots in Organizations–RTU Leo Showcase
A Mislevics, J Grundspenkis, R Rollande – ceur-ws.org
Leo is a chatbot that was successfully developed to support potential new students during the admission process. While developing Leo the authors have concluded that existing publications do not cover the approach of developing virtual assistants or chatbots in …

Ubiquitous Chatbots: Workshop on Wearable and Embodied Conversational Agents
L Angelini, M Caon, J Casas, F Cena, A Rapp… – Proceedings of the …, 2018 – dl.acm.org
Human-computer interaction is progressively shifting towards natural language communication, determining the rise of conversational agents. In the context of ubiquitous computing, the opportunities for interacting with new services and systems in a …

Understanding Chatbot-mediated Task Management
C Toxtli, J Cranshaw – Proceedings of the 2018 CHI Conference on …, 2018 – dl.acm.org
Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal communication channels …

Arabic Alphabetic Puzzle Game Using Eye Tracking and Chatbot for Dyslexia
N Aljojo, A Munshi, W Almukadi, A Hossain… – International Journal of …, 2018 – journals.sfu.ca
Dyslexia is a problem that an individual has since birth; it poses difficulties for the rest of their life, similar to other learning disabilities. Spelling, writing, reading and in certain instances speech can all be undermined by the language processing disorder. Idleness or a lack of …

Developing a Chatbot for Customer Service to Metropolia UAS Student Affairs Office
S Merisalo – 2018 – theseus.fi
This thesis is a study about chatbots, including a proof of concept about a chatbot planned to the use of Metropolia UAS Student Affairs Office (client). In the background is a real-life problem: how to serve students fast and automatically, and also reduce customer servants´ …

Implementation of a Slack chatbot to support ProtoDUNE work?ow
N Micallef – 2018 – cds.cern.ch
This project was implemented within the CERN EP-DT-DI section as part of the CERN Summer Studentship. The task involves the ProtoDUNE experiments currently taking place at CERN. ProtoDUNE stands for Prototype Deep Underground Neutrino Experiment …

Improv Chat: Second Response Generation for Chatbot
F Wei – arXiv preprint arXiv:1805.03900, 2018 – arxiv.org
Existing research on response generation for chatbot focuses on\textbf {First Response Generation} which aims to teach the chatbot to say the first response (eg a sentence) appropriate to the conversation context (eg the user’s query). In this paper, we introduce a …

LAWBO: a smart lawyer chatbot
G Shubhashri, N Unnamalai, G Kamalika – 2018 – dl.acm.org
When it comes to conversing and understanding like humans, one of the most intricate domains for chatbots is the judicial system. One needs to really pour into volumes of legal books and judgment papers to analyze and investigate a case.” Justice delayed is justice …

Embedding Individual Table Columns for Resilient SQL Chatbots
B Petrovski, I Aguado, A Hossmann… – arXiv preprint arXiv …, 2018 – arxiv.org
Most of the world’s data is stored in relational databases. Accessing these requires specialized knowledge of the Structured Query Language (SQL), putting them out of the reach of many people. A recent research thread in Natural Language Processing (NLP) …

Content-Oriented User Modeling for Personalized Response Ranking in Chatbots
B Liu, Z Xu, C Sun, B Wang, X Wang, DF Wong… – 2018 – repository.umac.mo
Automatic chatbots (also known as chat-agents) have attracted much attention from both researching and industrial fields. Generally, the semantic relevance between users’ queries and the corresponding responses is considered as the essential element for conversation modeling in both generation …

Hackerbot: Attacker Chatbots for Randomised and Interactive Security Labs, Using SecGen and oVirt
ZC Schreuders, T Shaw, A Mac Muireadhaigh… – … {USENIX} Workshop on …, 2018 – usenix.org
Capture the flag (CTF) has been applied with success in cybersecurity education, and works particularly well when learning offensive techniques. However, defensive security and incident response do not always naturally fit the existing approaches to CTF. We present …

Cognitive technology model to enhanced academic support services with chatbots
M Choque-Díaz, J Armas-Aguirre… – 2018 IEEE XXV …, 2018 – ieeexplore.ieee.org
In this paper, we propose a cognitive technology model to enhance academic support services with chatbots. The difference between the conventional models and the model proposed in this paper lies in adding Customer Experience patterns to the chatbot. This …

How do Humans Interact with Chatbots?: An Analysis of Transcripts
M Park, M Aiken, L Salvador – INTERNATIONAL JOURNAL OF …, 2018 – rajpub.com
Chatbots enable machines to emulate human conversation, and recent developments have resulted in many online systems for the public to use. Although a few studies have investigated how humans interact with such programs, we are not aware of any that have …

Sounding Board: A User-Centric and Content-Driven Social Chatbot
H Fang, H Cheng, M Sap, E Clark, A Holtzman… – arXiv preprint arXiv …, 2018 – arxiv.org
We present Sounding Board, a social chatbot that won the 2017 Amazon Alexa Prize. The system architecture consists of several components including spoken language processing, dialogue management, language generation, and content management, with emphasis on …

Building an artificially intelligent, interactive and online chatbot
SK Chintalapudi, A Bharadwaj, S Kolagatla… – International Journal of …, 2018 – ijariit.com
Nowadays people tend to seek knowledge or information from the internet that is discerned with the wide range of applications and followed through online services. The main aim of this Chat based system or the way is to bridge the gap between the knowledge sources by …

The Use of Voice Input to Induce Human Communication with Banking Chatbots
S Kim, J Goh, S Jun – Companion of the 2018 ACM/IEEE International …, 2018 – dl.acm.org
The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text-and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey …

Chatbot: Efficient and Utility-Based Platform
S Chandel, Y Yuying, G Yujie, A Razaque… – Science and Information …, 2018 – Springer
This paper aims to analyze the technology of chatbots and investigate its development, which is becoming a popular trend now. A chatbot can simulate a human being to interact with the people in real-time, using the natural language and sends its response from a …

RECRUITMENT CHATBOT
A Balachandar, AD Kulkarni – 2018 – irjet.net
A chatbot is typically an AI (Artificial Intelligence) computer program which can act out a conversation through auditory or textual methods. Chatbots are often designed to comprehend a conclusive human response while behaving as a Human conversational …

Using Chatbots and Semantics to Exploit Public Sector Information
E Tambouris – EGOV-CeDEM-ePart 2018, 2018 – books.google.com
During the past 20 years, electronic Government (eGov) has become a political priority worldwide. A part of eGov concerns providing Public Sector Information (PSI), lately as open data, to reduce red tape, empower citizens and facilitate economic growth. Recently, a …

Examining the impact of an automated translation chatbot on online collaborative dialog for incidental L2 learning
T Sato, SA Masa’aki Ogura… – Future-proof CALL …, 2018 – books.google.com
This study examines the effectiveness of an automated translation chatbot used in online interactions which consequently could enhance second/foreign language (L2) competence. Based on the sociocultural perspectives of learning, such as communication to recognize …

Personality Matters! Improving The User Experience of Chatbot Interfaces-Personality provides a stable pattern to guide the design and behaviour of conversational …
TL Smestad – 2018 – brage.bibsys.no
Recent advances in machine learning has contributed to the rebirth of the chatbot. Lately we have seen a rise in chatbot technology being made available on the web and on our mobile devices, and recent reports states that 57% of companies have implemented or are planning …

Intelligent Chatbot For Analysis And Diagnosis Of The Psychiatric Disorders
LJ de Moura, MA Rossi – researchgate.net
Objective The proposed project explores the concept of medicine 2.0 [1] integrating exponential technologies to revolutionize the current methods applied on mental disorders treatment, helping doctors and patients to get better results in less time. The project aims to …

Scalable Sentiment for Sequence-to-sequence Chatbot Response with Performance Analysis
CW Lee, YS Wang, TY Hsu, KY Chen, HY Lee… – arXiv preprint arXiv …, 2018 – arxiv.org
Conventional seq2seq chatbot models only try to find the sentences with the highest probabilities conditioned on the input sequences, without considering the sentiment of the output sentences. Some research works trying to modify the sentiment of the output …

A Virtual Chatbot for ITSM Application
S Raut – … FOR CONVERGENCE IN TECHNOLOGY (AJCT)-UGC …, 2018 – asianssr.org
In the current scenario, the end user of Information Technology Service Management application in software companies has to keep on searching the solution for problems he is facing or else finally create a ticket since he cannot collaborate with the system by asking …

Chatbots as an approach for a faster enquiry handling process in the service industry
AAA Weißensteiner – Signature, 2018 – modul.ac.at
The integration of new technologies in service industries is illustrating an increasingly important factor for creating a well-perceived customer’s experience. Nowadays, it is the main goal of organisations to create a customer service experience which customers are …

Ontology based Chatbot (For E-commerce Website)
A Vegesna, P Jain, D Porwal – pdfs.semanticscholar.org
ABSTRACT A working model of Ontology based chatbot is proposed that handles queries from users for an E-commerce website. It is mainly concerned with providing user the total control over the search result on the website. This chatbot helps the user by mapping …

A Chatbot Based On AIML Rules Extracted From Twitter Dialogues
H Yamaguchi, M Mozgovoy – web-ext.u-aizu.ac.jp
A chat dialogue system, a chatbot, or a conversational agent is a computer program designed to hold a conversation using natural language. Many popular chat dialogue systems are based on handcrafted rules, written in Artificial Intelligence Markup Language …

Silent Chatbot Agent Amplifies Continued-Influence Effect on Misinformation
S Yu, KH Han – Extended Abstracts of the 2018 CHI Conference on …, 2018 – dl.acm.org
These days, news regarding various events and accidents are reported quickly through internet and applications. Although most of the breaking news are accurate, the news of ongoing events may deliver the misinformation as the circumstances may change. Although …

A Next Generation Chatbot-Framework for the Public Administration–DRAFT–
A Lommatzsch – dai-labor.de
With the growing importance of dialog system and personal assistance systems (eg Google Now or Amazon Alexa) chatbots arrive more and more in the focus of interest. Current chatbots are typically tailored for specific scenarios and rather simple questions and …

The impact of Chatbots characteristics on Customer Satisfaction within the Portuguese Millennial population
TD Rieke – 2018 – repositorio-aberto.up.pt
Even though there is a growing number of studies focusing on Chatbots and artificial conversations, research lacks of studies analysing Chatbot characteristics and motives for using this technology. This displays a critical gap in the literature that the present study …

Women’s experience of a sexual and reproductive health chatbot
I Richiello – 2018 – diva-portal.org
Chatbots are increasing in popularity and interacting with humans via written language. Previous research has looked at chatbots within several domains, but not towards women’s general sexual and reproductive health. This offers a need to extend the small body of …

Two-Step Training and Mixed Encoding-Decoding for Implementing a Generative Chatbot with a Small Dialogue Corpus
J Kim, HG Lee, H Kim, Y Lee, YG Kim – Proceedings of the Workshop on …, 2018 – aclweb.org
Generative chatbot models based on sequence-to-sequence networks can generate natural conversation interactions if a huge dialogue corpus is used as training data. However, except for a few languages such as English and Chinese, it remains difficult to collect a large …

Building brand resonance with chatbots: assessing the importance of giving your bot a human personality
V Verney, A Poulain – 2018 – brage.bibsys.no
This paper aims at defining the effect that different types of personality given to chatbots may have on the brand resonance in consumer’s mind. In the current context of quick development of conversational marketing solutions, and particularly chatbots, managers …

Submodularity-inspired Data Selection for Goal-oriented Chatbot Training based on Sentence Embeddings
M Dimovski, V Ilievski, C Musat, A Hossmann… – arXiv preprint arXiv …, 2018 – arxiv.org
Goal-oriented (GO) dialogue systems rely on an initial natural language understanding (NLU) module to determine the user’s intention and parameters thereof-also known as slots. Since the systems, also known as bots, help the users with solving problems in relatively …

Chatbot Technology Adaptation to Reduce the Information Gap in R&D Center: A Case Study of an IT Research Organization
A Piyatumrong, C Sangkeettrakarn… – … on Management of …, 2018 – ieeexplore.ieee.org
Information gap is one of an important obstacle occurring within multi-disciplinary public-funded R&D organizations. It prohibits employees to know information about internal procedure as well as the research center’s products. From the stability and continuity point of …

Chatbot-Magic in a box?: A study of a chatbot in a Swedish bank
S Jonsson, J Bredmar – 2018 – diva-portal.org
Artificial Intelligence (AI) is a topic, which is widely discussed around the globe. One branch of AI is Chatbot (CB) technology that uses Natural Language Processing to understand, reply and communicate with humans. Increasingly, CB has gained more popularity in many …

A Next Generation Chatbot-Framework for the Public Administration
A Lommatzsch – International Conference on Innovations for Community …, 2018 – Springer
With the growing importance of dialog system and personal assistance systems (eg Google Now or Amazon Alexa) chatbots arrive more and more in the focus of interest. Current chatbots are typically tailored for specific scenarios and rather simple questions and …

Exploring the Universe of Egregious Conversations in Chatbots
M Shmueli-Scheuer, T Sandbank… – Proceedings of the 23rd …, 2018 – dl.acm.org
As part of the raging commercial development of chatbot systems, the ability to improve the quality of conversations quickly and consistently is crucial. In this work, we focus on egregious conversations and the dialog failure points that lead to these extremely bad …

A Deep Reinforcement Learning Chatbot (Short Version)
IV Serban, C Sankar, M Germain, S Zhang… – arXiv preprint arXiv …, 2018 – arxiv.org
We present MILABOT: a deep reinforcement learning chatbot developed by the Montreal Institute for Learning Algorithms (MILA) for the Amazon Alexa Prize competition. MILABOT is capable of conversing with humans on popular small talk topics through both speech and …

Intent Detection and Slots Prompt in a Closed-Domain Chatbot
A Nigam, P Sahare, K Pandya – arXiv preprint arXiv:1812.10628, 2018 – arxiv.org
In this paper, we introduce a methodology for predicting intent and slots of a query for a chatbot that answers career-related queries. We take a multi-staged approach where both the processes (intent-classification and slot-tagging) inform each other’s decision-making in …

The Impact of Interpersonal Closeness Cues in Text-based Healthcare Chatbots on Attachment Bond and the Desire to Continue Interacting: An Experimental Design
T Kowatsch, M Nißen, D Rüegger, M Stieger… – 2018 – alexandria.unisg.ch
Working alliance describes an important relationship quality between health professionals and patients and is robustly linked to treatment success. However, due to limited resources of health professionals, working alliance cannot always be promoted just-in-time in a …

Chatbot as a Personal Assistant
G Nair, S Johnson, V Sathya – International Journal of Applied …, 2018 – ripublication.com
Chatbots usually work as an optimiser of customer service. Chatbots are designed in such a way that the users are made to believe that they are talking to an actual human being but rather they are talking to a machine. The main advantage of this explicit characteristic of a …

WeightMentor: A New Automated Chatbot for Weight Loss Maintenance
S Holmes, A Moorhead, R Bond, H Zheng, V Coates… – 2018 – pure.ulster.ac.uk
Obesity and overweight are recognised globally as risk factors for non-communicable diseases such as type 2 diabetes (World Health Organisation (WHO), 2018) and there are significant numbers of obese and overweight people worldwide. Even 10% weight loss will …

Trust in chatbots for customer service–findings from a questionnaire study
CB Nordheim – 2018 – duo.uio.no
Recently, there has been an increased interest in chatbots. Chatbots are software systems which interact with humans through natural language. This technology is utilised and implemented in a variety of sectors, in particular for customer support purposes. Though …

Android Based Chatbot and Mobile Application for Tour and Travel Company
A Nathania, VYP Yulia – IJCT – ijct.iacst.org
Mobile Applications are rapidly growing segment of global mobile market. This paper involves an application for the android base operat ing system for a travel agent which will conduct booking transactions for train tickets, airline tickets, hotel, theme park, and tour. This …

Text Mining of Online News and Social Data About Chatbot Service
Y Jeong, J Suk, J Hong, D Kim, KO Kim… – … Conference on Human …, 2018 – Springer
Abstract The growth in World Wide Web (WWW) has made it difficult for any user to access the information they require, quickly and simply. With such demands and artificial intelligence technology advances, many companies have recently launched chatbot  …

Chatbot as a New Business Communication Tool: The Case of Naver TalkTalk
M Heo, KJ Lee – Business Communication Research and Practice, 2018 – e-bcrp.org
Objectives Chatbot is a program that talks in voice or text. It is equipped with artificial intelligence (AI) technology and is developed in a way to combine with messenger, offering companies new opportunities for business communication. Companies expect cost savings …

Counsellor Chatbot
R Chawla, J Anuradha – Computer Science – irjcs.com
The aim of this research is to build a counsellor chat bot as a service which responds giving the person advice based on the premise given to it. Xen learns and understands what the user is trying to convey based on conversations it has had with the users. Generative …

Software Engineering and Reducing Construction Fatalities: An Example of the Use of Chatbot
RYM Li – An Economic Analysis on Automated Construction …, 2018 – Springer
The construction industry has historically done all it can to reduce the likelihood of accidents happening on sites. And, as it is virtually impossible to create one-size-fits-all solutions to such a complex problem area, based on one single piece of software, various types of …

Collaborative Modeling and Group Decision Making Using Chatbots in Social Networks
S Pérez-Soler, E Guerra, J de Lara – IEEE Software, 2018 – ieeexplore.ieee.org
Modeling is used in the early phases of software and system development to discuss and explore problems, understand domains, and evaluate alternatives and comprehend their implications. In this setting, modeling is inherently collaborative because it involves …

Designing Interaction for Chatbot-Based Conversational Commerce with User-Centered Design
C Pricilla, DP Lestari, D Dharma – 2018 5th International …, 2018 – ieeexplore.ieee.org
Chatbot-based conversational commerce which allows buyers to do online shopping by conversing with chatbot through messaging application has been growing in the e-commerce industry. However, based on studies conducted in this paper, findings show that …

Review on Chatbot Design Techniques in Speech Conversation Systems
R Sharma, M Patel – iarjset.com
A dialog-exchanging system generating a meaningful and empathetic conversation between human and a computer is called a chatbot which processes the natural language input that can be either a speech or a textual form and gives the response in the same language and …

A Proposal of Chatbot for Malayalam
S Sandhini, R Binu, RR Rajeev, MM Reshma – 2018 – ijcseonline.org
A chatbot is a conversational agent which interacts with humans via natural languages. Text as well as speech, is used as the input to these systems. We propose a Malayalam chatbot based on a natural language processing with machine learning techniques library on a …

AI Chatbot to Realize Sophistication of Customer Contact Points
Y Kurachi, S Narukawa, H Hara – FUJITSU SCIENTIFIC & TECHNICAL …, 2018 – fujitsu.com
Since the start of the 2010s, relationships between companies and customers have been undergoing changes with the evolution of digital technology. Philip Kotler says regarding Marketing 4.0, which he proposed in 2014, that modern marketing has changed to the …

Collection of Resources and Evaluation of Customer Support Chatbot
K Muischnek, K Müürisep – Human Language Technologies–The …, 2018 – books.google.com
In this study, we propose a practical approach to creating a chatbot on the basis of data accumulated by customer support operations. The selected use case is a typical representative of a chatbot application in customer service centers that want to improve their …

Intelligent Assistants in Higher-Education Environments: The FIT-EBot, a Chatbot for Administrative and Learning Support
HT Hien, PN Cuong, LNH Nam, HLTK Nhung… – Proceedings of the …, 2018 – dl.acm.org
The purpose of this paper is to discuss about smart learning environments and present the FIT-EBot, a chatbot, which automatically gives a reply to a question of students about the services provided by the education system on behalf of the academic staff. The chatbot can …

Designing Corporate Messaging Service with Ai Chatbots and Stored Personalized Customer’s Data.
MDL Sitorus – … on Information Technology, Engineering, Science & …, 2018 – papers.ssrn.com
A big company might face difficulties to growing number of calls receive by call center agents. One way company may add more manpower to its call center agents, to accommodate number of calls receive every day. Recently, more AI Chatbot are available as …

What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study
CA Bjørkli – Internet Science: 5th International Conference, INSCI …, 2018 – books.google.com
Chatbots are increasingly offered as an alternative source of customer service. For users to take up chatbots for this purpose, it is important that users trust chatbots to provide the required support. However, there is currently a lack in knowledge regarding the factors that …

Analysis Of The Chatbot Open Source Languages Aiml And Chatscript: A Review
S Arsovski, AD Cheok, M Idris, MRBA Raffur – researchgate.net
ABSTRACT Human-Computer Interaction that characterizes dialogue between man and computer is gaining momentum in computer interaction techniques. This type of program is called a Chat-bot. This paper presents a survey on the techniques used to design a Chat …

Churn Intent Detection in Multilingual Chatbot Conversations and Social Media
C Abbet, M M’hamdi, A Giannakopoulos, R West… – arXiv preprint arXiv …, 2018 – arxiv.org
We propose a new method to detect when users express the intent to leave a service, also known as churn. While previous work focuses solely on social media, we show that this intent can be detected in chatbot conversations. As companies increasingly rely on chatbots  …

Chatbot for E-Learning: A Case of Study
F Colace, M De Santo, M Lombardi, F Pascale… – 2018 – ijmerr.com
Nowadays the use of Chatbots is very popular in a large scale of applications especially in systems that provide an intelligence support to the user. In fact, to speed up the assistance, in many cases, these systems are equipped with Chatbots that can interpret the user …

Automated Self-learning Chatbot Initially Build as a FAQs Database Information Retrieval System: Multi-level and Intelligent Universal Virtual Front-office Implementing …
A Massaro, V Maritati, A Galiano – Informatica, 2018 – informatica.si
In this paper we propose a novel approach of an automatic creation of a chatbot exploiting only a questions-answers archive. The described model is not bound to a particular context or language, and it allows to initially retrieve information from a FAQs database using natural …

Anomaly Detection for Short Texts: Identifying Whether Your Chatbot Should Switch from Goal-Oriented Conversation to Chit-Chatting
A Bakarov, V Yadrintsev, I Sochenkov – International Conference on Digital …, 2018 – Springer
Goal-oriented conversational agents are systems able converse with humans using natural language to help them reach a certain goal. The number of goals (or domains) about which an agent could converse is limited, and one of the issues is to identify whether a user talks …

Designing a Chat-Bot for Non-Verbal Children on the Autism Spectrum.
A Cooper, D Ireland – Studies in health technology and …, 2018 – books.google.com
There is a significant amount of anecdotal evidence of the benefits of individuals on the autism spectrum interacting with technology via natural language. Many of these individuals are non-verbal but still able to communicate via augmentative and alternative …

A Hot Bot: Testing Effect of Temperature on Feelings of Closeness When Interacting With a Chatbot
V Chue, JS Rios, DY Wohn – Proceedings of the 2018 ACM Conference …, 2018 – dl.acm.org
This study examined the effect of touching a warm or cold surface while interacting with a chatbot to see if temperature contributes to feelings of closeness with the artificial conversational agent. Our two-group experiment (N= 44) found no differences between hot …

IBM Watson Chatbots
M Biswas – Beginning AI Bot Frameworks, 2018 – Springer
Watson is a computer system specifically built for Q-and-A types of capabilities. Its core implementations use natural language processing, information retrieval, knowledge representation, automated reasoning, and machine-learning technologies in the field of …

Rise of the Chatbots: Trust in Artificial Intelligence During Extreme Weather Events
SH Berge – 2018 – duo.uio.no
Technology embodying artificial intelligence (AI) might be the solution to the complex challenges we face today, such as an increasing occurrence of extreme weather events. Chatbot technology paired with AI have the potential to be utilized beyond consumerism …

Building Chatbots with Python
S Raj – Springer
This book has been written with immense care to keep the teachings from this book very pragmatic and results-oriented. Building chatbots is not just about completing a tutorial or following a few steps—it’sa skill in itself. This book will certainly not bore you with lots of text …

Designing Chatbots for Crises: A Case Study Contrasting Potential and Reality
L Piccolo, S Roberts, A Iosif, H Alani – 2018 – oro.open.ac.uk
Chatbots are becoming ubiquitous technologies, and their popularity and adoption are rapidly spreading. The potential of chatbots in engaging people with digital services is fully recognised. However, the reputation of this technology with regards to usefulness and real …

Different recipient designs with dialogue partners: An experimental comparison between a Chatbot and a Human communication partner
A Westin – 2018 – diva-portal.org
Chatbots are becoming more common in modern society, but there are almost no studies that explore both the differences and causes that divides human communication from communication with a Chatbot. The aim of this thesis was to explore different recipient …

An approach to form emotion based chatbot
MJA Prajapati – ijirmf.com
Chatter Bot is human chat simulation. It is software application which behave like human. Its Mimic Human chat simulation. The term “ChatterBot” was originally coined by Michael Maudlin in 1994. Today. In most cases, chatbots use messenger apps to communicate with …

SearchBots: User Engagement with ChatBots during Collaborative Search
S Avula, G Chadwick, J Arguello, R Capra – Proceedings of the 2018 …, 2018 – dl.acm.org
Popular messaging platforms such as Slack have given rise to hundreds of chatbots that users can engage with individually or as a group. We present a Wizard of Oz study on the use of searchbots (ie, chatbots that perform specific types of searches) during collaborative …

Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
T Araujo – Computers in Human Behavior, 2018 – Elsevier
Disembodied conversational agents in the form of chatbots are increasingly becoming a reality on social media and messaging applications, and are a particularly pressing topic for service encounters with companies. Adopting an experimental design with actual chatbots  …

Implementation of a chatbot for Human Resources
AG Mestre Borges – 2018 – upcommons.upc.edu
… Some features of this site may not work without it. Implementation of a chatbot for Human Resources … Mestre Borges, Ana Gabriela … Tipo de documentoTrabajo final de grado. Fecha2018-06. Condiciones de accesoAcceso restringido por acuerdo de confidencialidad …

Domain-Specific Reduction of Language Model Databases: Overcoming Chatbot Implementation Obstacles
NJ Kaimakis, S Breck, BD Nye, DM Davis – modsimworld.org
This paper addresses optimization of language model databases for use in range of chatbots, eg. virtual conversational mentors. The proliferation and practical use of chatbots depends on the ability of users to conversationally retrieve information or activate events …

The Chatbot Will See You Now: Mental Health Confidentiality Concerns in Software Therapy
S Stiefel – 2018 – papers.ssrn.com
Woebot, a chatbot leveraging cognitive behavioral therapy techniques, promises to provide a new area of software therapy, in which users can use software to address feelings of anxiety or depression. Similar technologies claim to provide” chat” or” support”, but not …

Chatbots/conversational interfaces in the context of the stereotype content model (SCM)
A Schär – 2018 – digitalcollection.zhaw.ch
Virtual assistants in the form of chatbots are taking over today’s technology industry. Companies have increasingly started integrating conversational agents into their customer support platforms and recorded millions of interactions. However, this technology has a high …

Look before you leap: A take on customer support agents’ pre-implementation attitudes on chatbots
N Wasankhasit, E Nilsson – 2018 – lup.lub.lu.se
By recent advancements in information technology and artificial intelligence, the chatbot has become a promising venture to streamline the key business function that is customer support, concurrently as the worry of AI taking jobs are rising. This raise concern that a …

Evaluating and Informing the Design of Chatbots
M Jain, P Kumar, R Kota, SN Patel – … of the 2018 on Designing Interactive …, 2018 – dl.acm.org
Text messaging-based conversational agents (CAs), popularly called chatbots, received significant attention in the last two years. However, chatbots are still in their nascent stage: They have a low penetration rate as 84% of the Internet users have not used a chatbot yet …

First Insights on a Passive Major Depressive Disorder Prediction System with Incorporated Conversational Chatbot
F Delahunty, ID Wood – ceur-ws.org
Almost 50% of cases of major depressive disorder go undiagnosed. In this paper, we propose a passive diagnostic system that combines the areas of clinical psychology, machine learning and conversational dialogue systems. We have trained a dialogue system …

Using chatbots to aid transition
S Carayannopoulos – The International Journal of Information …, 2018 – emeraldinsight.com
Purpose The purpose of this paper is to examine how chatbots can be used to address two key struggles that students face in first year–a sense of being disconnected from the instructor, and information overload. The authors propose that chatbots can be a useful tool …

Introduction to Chat Bots
S Rozga – Practical Bot Development, 2018 – Springer
The result is that chatbot development has become a lot more accessible to millions of developers. Engineers no longer have to learn the ins and outs of integrating with something like Facebook’s Messenger APIs or Slack’s Web API. Instead, developers focus on core bot …

An Attitude Towards an Artificial Soul? Responses to the “Nazi Chatbot”
O Beran – Philosophical Investigations, 2018 – Wiley Online Library
The article discusses the case of Microsoft’s Twitter chatbot Tay that “turned into a Nazi” after less than 24 hours from its release on the Internet. The first section presents a brief recapitulation of Alan Turing’s proposal for a test for artificial intelligence and the way it …

Fantom: A Crowdsourced Social Chatbot using an Evolving Dialog Graph
P Jonell, M Bystedt, FI Dogan, P Fallgren, J Ivarsson… – dex-microsites-prod.s3.amazonaws …
In this paper we present Fantom, a social chatbot competing in the Amazon Alexa Prize 2018 1. The system uses a dialog graph for retrieving an approximation of the current dialog context in order to find suitable response candidates in this context. The graph is gradually …

Focused domain contextual AI chatbot framework for resource poor languages
A Paul, A Haque Latif, F Amin Adnan… – Journal of Information …, 2018 – Taylor & Francis
In today’s business world, providing reliable customer service is equally important as delivering better products for maintaining a sustainable business model. As providing customer service requires human resource and money, businesses are often shifting …

Integrating a chatbot with a GIS-MCDM system
BSFAJ Frei – 2018 – unigis.sbg.ac.at
Abstract My Master Thesis’ aims to prove that a chatbot can be integrated with a GIS in a meaningful way and that a chatbot can provide multi-criteria analysis information on site selection. The objective is that the chatbot delivers answers to GIS-related questions. The …

Chat Bot Natural Language Understanding
S Rozga – Practical Bot Development, 2018 – Springer
Before we jump into creating bots and fancy natural language models, we will take a quick detour into natural language understanding (NLU) and some of its machine learning (ML) underpinnings. We will be implementing some of these NLU concepts using Microsoft’s …

Chat bots are the new HR managers
B Sheth – Strategic HR Review, 2018 – emeraldinsight.com
HR teams have a very challenging job with seemingly conflicting objectives: keeping employees focused and working hard while also keeping them happy and satisfied. HR teams are often held accountable for employee retention and churn without the ability to …

Utterances classifier for chatbots’ intents
A Joigneau – 2018 – diva-portal.org
Chatbots are the next big improvement in the era of conversational services. A chatbot is a virtual person who can carry out a conversation with a human about a certain subject, using interactive textual skills. Currently, there are many cloud-based chatbots services that are …

Comparison Of Commercial Chatbot Solutions For Supporting Customer Interaction
F Johannsen, S Leist, D Konadl, M Basche… – 2018 – ecis2018.eu
Considering the advancing digitalization and the rise of new technologies, the way people interact with one another but also approach companies has fundamentally changed. In this respect, chatbots have experienced a “comeback” recently and many large companies but …

Transforming the communication between citizens and government through AI-guided chatbots
A Androutsopoulou, N Karacapilidis, E Loukis… – Government Information …, 2018 – Elsevier
Driven by ‘success stories’ reported by private sector firms, government agencies have also started adopting various Artificial Intelligence (AI) technologies in diverse domains (eg health, taxation, and education); however, extensive research is required in order to exploit …

Argument Harvesting Using Chatbots
AC Lisa, FL HAMILTON, A HUNTER, HWW POTTS – homepages.ucl.ac.uk
Much research in computational argumentation assumes that arguments can be obtained in some way. Yet, to improve and apply models of argument, we need methods for acquiring them. Current approaches include argument mining from text, hand coding of arguments by …

Towards Best Practices for Chatbots
M Ferman – 2018 – dspace.library.uvic.ca
The Oxford Dictionary defines a chatbot as a computer program designed to simulate a conversation with human users, especially over the Internet. Designing Chatbots is a new emerging area for conversational interfaces. Chatbots are a great tool to allow users get …

Master thesis: Design and implementation of a chatbot in the context of customer support
F Peters – 2018 – matheo.uliege.be
Customer support is perhaps one of the main aspects of the user experience for online services. However with the rise of natural language processing techniques, the industry is looking at automated chatbot solutions to provide quality services to an ever growing user …

Developing a graphical user interface for creating chatbot configurations
K Möller – 2018 – theseus.fi
Insinöörityön tarkoituksena oli graafisen, chatbot-polkuja luovan ohjelman suunnittelu ja kehittäminen. Kehitystyö tehtiin suomalaiselle tietotekniikkayritykselle, joka muun muassa myy chatboteja eli keskustelurobotteja asiakasyrityksilleen tarkoituksena parantaa niiden …

I Believe in a Thing Called Bot: Perceptions of the Humanness of “Chatbots”
D Westerman, AC Cross, PG Lindmark – Communication Studies, 2018 – Taylor & Francis
The way humans and robots interact is no longer in the realm of fiction, because robots have seemingly gained the ability to respond to others, including humans. Communication research can be at the forefront of examining these interactions. This study used a “chatbot” …

Unleashing the Potential of Chatbots in Education: A State-Of-The-Art Analysis
R Winkler, M Söllner – 2018 – alexandria.unisg.ch
Chatbots are becoming a ubiquitous trend in many fields such as medicine, product and service industry, and education. Chatbots are computer programs used to conduct auditory or textual conversations. A growing body of evidence suggests that these programs have the …

Can Robots Replace Librarians? Experiences Using a Chat Bot to Respond to IM Questions
D Meincke – 2018 – scholarworks.umass.edu
This poster will use text and statistical data to describe the conditions that led to development of a chat bot. It will use text and graphics to illustrate the steps involved in building and launching the bot, and it will use text and statistical data to illustrate its …

Chatbot learning partners: Connecting learning experiences, interest and competence
L Fryer, K Nakao, A Thompson – Computers in Human Behavior, 2018 – Elsevier
Conversation practice, while paramount for all language learners, can be difficult to get enough of and very expensive. In this mobile age, chatbots are an obvious means of filling this gap, but have yet to realize their potential as practice partners. The current study was …

The Chatbot
M Facchini Amondarain – 2018 – upcommons.upc.edu
Chatbots are disrupting the market to substitute traditional channels of interaction between businesses and customers. People nowadays are using messaging apps more than never before and when booking a flight, ordering a pizza or whatever the transaction, in many …

Argument Harvesting Using Chatbots
LA Chalaguine, A Hunter, HWW Potts… – arXiv preprint arXiv …, 2018 – arxiv.org
Much research in computational argumentation assumes that arguments and counterarguments can be obtained in some way. Yet, to improve and apply models of argument, we need methods for acquiring them. Current approaches include argument …

Artificial Intelligence Based Chat-Bot
S Pandey, S More, R More – ijresm.com
A Chat-bot is computer program which conduct a conversation via auditory or textual method. A Chabot are software agent that interacts with the user for conversation. Chatbot typically serve text based user interface allow input from user and receive text as well as …

Automatic Evaluation of Neural Personality-based Chatbots
Y Xing, R Fernández – arXiv preprint arXiv:1810.00472, 2018 – arxiv.org
Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method to evaluate the extent to …

Multi-Turn Response Selection for Chatbots with Deep Attention Matching Network
X Zhou, L Li, D Dong, Y Liu, Y Chen, WX Zhao… – Proceedings of the 56th …, 2018 – aclweb.org
Human generates responses relying on semantic and functional dependencies, including coreference relation, among dialogue elements and their context. In this paper, we investigate matching a response with its multi-turn context using dependency information …

Personalized Exercise Training Chatbot based on Wearable Fitness devices
Z Xiong – 2018 – krex.k-state.edu
This report presents a personalized exercise training chatbot for individual users based on data collected from the Internet of Things (IoT), particularly wearable fitness devices. The chatbot is designed with our goal of motivating users to exercise more by discussing …

Social Fringe Dwellers: Can chat-bots combat bullies to improve participation for children with autism?
D Ireland, D Bradford, G Farr-Wharton – The Journal of Community …, 2018 – ci-journal.org
Abstract Autism Spectrum Disorder (ASD) can cause a gulf in communication that casts children with autism to the fringes of social and family life, despite the best efforts of their carers. These children often struggle with social interaction, lack of interest and empathy …

Implementation of a Chat Bot System using AI and NLP
T Lalwani, S Bhalotia, A Pal, S Bisen, V Rathod – 2018 – ijircst.org
For using software applications, user interfaces that can be used includes command line, graphical user interface (GUI), menu driven, form-based, natural language, etc. The mainstream user interfaces include GUI and web-based, but occasionally the need for an …

Instant Messaging Chat Bot
YNB Friend – Smart Marketing With the Internet of Things, 2018 – books.google.com
Recently there has been a resurgence of chat bot use among businesses, which employ them as part of their marketing strategy. To provide better insight into instant messaging chat bots as a marketing tool, the present research focuses on mobile users’ current …

Making the Chat Bot Smarter
S Rozga – Practical Bot Development, 2018 – Springer
In the previous chapter, we spent time connecting our chat bot’s Speech Synthesis Markup Language (SSML) output into a cloud-based text-to-speech engine to give our chat bot as human a voice as possible. The Bing Speech API that we utilized is an example of what is …

Perceptions on Authenticity in Chat Bots
M Neururer, S Schlögl, L Brinkschulte… – Multimodal Technologies …, 2018 – mdpi.com
Abstract In 1950, Alan Turing proposed his concept of universal machines, emphasizing their abilities to learn, think, and behave in a human-like manner. Today, the existence of intelligent agents imitating human characteristics is more relevant than ever. They have …

Chat Bot Analytics
S Rozga – Practical Bot Development, 2018 – Springer
Now that we are equipped with the necessary skills to develop great conversational experiences for our customers, it is clear you will create the next killer bot. It will integrate with a bunch of APIs and accomplish things unheard of in the industry to date. I’m not a great …

Chat Bot Improves the Motivation Toward Using a Self-Guided Mental Healthcare Course
TN Kamita, T Ito, AN Matsumoto… – … and Data Science in …, 2018 – books.google.com
Mental healthcare has been in strong demand recently, and the number of experts such as counselors and medical doctors is not enough. Thus, both selfguided method of mental healthcare to promote employees’ self-care efforts and a means to utilize the data of such …

A Trustworthy, Responsible and Interpretable System to Handle Chit-Chat in Conversational Bots
P Agrawal, A Suri, T Menon – arXiv preprint arXiv:1811.07600, 2018 – arxiv.org
… we curated a good amount of distinct queries made to a popular personal- assistant chat-bot … Thus, our system helps chat-bots handle sce- narios, as well as provides a reliable … Docchat: An information re- trieval approach for chatbot engines using unstructured doc- uments …

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