Therapy & Chatbots 2020


  • assessment of depression
  • auditory hallucinations
  • avatar-mediated interactive system
  • avatar therapy
  • behaviour change
  • cognitive rehabilitation
  • companion for elderly
  • computational psychiatry
  • counseling robot
  • decision support
  • dementia
  • detection of schizophrenia
  • eeg-based emotion recognition
  • geriatric
  • hearing impairment
  • intelligent operating room
  • intervention for heavy drinking
  • mental health counseling
  • mindfulness-based cognitive therapy for cancer patients
  • multiperspective multimodal dialogue system with metacognitive abilities
  • narrative simulator
  • patient-carer conversation
  • processing negative emotions through social communication
  • psychotherapy
  • reconstruct traumatic memories
  • relational agent
  • robot nodding
  • simulate alzheimer’s
  • stroke survivors
  • text-based healthcare chatbots
  • therapies
  • therapy robot
  • virtual dialog system




  • A Multimodal Dialogue System for Medical Decision Support inside Virtual Reality (2017)
  • An Affect-Aware Dialogue System for Counseling (2017)
  • A pilot study on using an intelligent life-like robot as a companion for elderly individuals with dementia and depression (2017)
  • A Review of Cognitive Psychology Applied in Robotics (2017)
  • A robotic couples counselor for promoting positive communication (2017)
  • Application of synchronous text-based dialogue systems in mental health interventions: systematic review (2017)
  • Computing Bodies: Gender Codes and Anthropomorphic Design at the Human-Computer Interface (2017)
  • Design of Reminiscence Therapy System for Elderly People with Dementia (2017)
  • Development and Evaluation of an Interactive Therapy Robot (2017)
  • Emotion-Based 3D CG Character Behaviors (2017)
  • End-to-End Dialogue with Sentiment Analysis Features (2017)
  • Ethical Challenges in Data-Driven Dialogue Systems (2017)
  • Gesture and Voice-Based Natural User Interface for Electronic Whiteboard System in a Medical Emergency Department (2017)
  • In dialogue with an avatar, language behavior is identical to dialogue with a human partner (2017)
  • Investigating the role of social eye gaze in designing believable virtual characters (2017)
  • Listening Intently: Towards a Critical Media Theory of Ethical Listening (2017)
  • Looking Coordinated: Bidirectional Gaze Mechanisms for Collaborative Interaction with Virtual Characters (2017)
  • Natural language processing in mental health applications using non-clinical texts (2017)
  • Proposal of reminiscence therapy system using spoken dialog to suppress dementia (2017)
  • Psychotherapists’ interest in using the Furhat social robot for clinical training (2017)
  • Serious gaming/gamification elements for apps promoting physical activity (2017)
  • Social influence of humor in virtual human counselor’s self-disclosure (2017)
  • Social robots powered by IBM Watson as a support for children with health problems (2017)
  • The Cognitive Psychology of Speech-Related Gesture (2017)
  • The Influence of Politeness Behavior on User Compliance with Social Robots in a Healthcare Service Setting (2017)
  • Towards Basic Emotion Recognition using Players Body and Hands Pose in Virtual Reality Narrative Experiences (2017)
  • Virtual Reality and Game Mechanics in Generalized Social Phobia Treatment (2017)
  • Self-attachment: A holistic approach to Computational Psychiatry (2016)

See also:

100 Best Virtual Reality Therapy VideosAvatars & Therapy 2018Psychotherapy & Chatbots 2019 | Virtual Reality Therapy News 2018Virtual Reality Therapy News 2019

Automatic Reminiscence Therapy for Dementia
M Caros, M Garolera, P Radeva… – Proceedings of the 2020 …, 2020 –
… Therapies such as reminiscence, that stimulate memories of the patient’s past, have well documented … Our conversational agent uses two architectures to simulate a specialized reminiscence therapist … Though, we see that for the proper performance of the therapy is essential …

Co-creating Requirements and Assessing End-User Acceptability of a Voice-Based Chatbot to Support Mental Health: A Thematic Analysis of a Living Lab Workshop
A Benítez-Guijarro, R Bond, F Booth, Z Callejas… – … Dialogue Systems for …, 2020 – Springer
… of an existing text-based chatbot system is Wysa, which was co-designed by therapists, coaches, users … about their hobbies, goals, schedules and other personal information to understand the activities and therapies that may be … 17. Use of the chatbot as a complement to therapy …

Co-creating Requirements and Assessing End-User Acceptability of a Voice-Based Chatbot to Support Mental Health: A Thematic Analysis of a Living Lab Workshop
A Benítez – Conversational Dialogue Systems for the Next …, 2020 –
… text-based chatbot system is Wysa, which was co-designed by therapists, coaches, users and experts and comprises CBT, Dialet- ical Behavioural Therapy, mindfulness and … schedules and other personal information to understand the activities and therapies that may be …

A Multi-Persona Chatbot for Hotline Counselor Training
O Demasi, Y Li, Z Yu – Proceedings of the 2020 Conference on …, 2020 –
… Open-domain dialogue systems fre- quently suffer from generic responses that do not characterize personal stories, so we … conversations and predict counseling acts (Pérez-Rosas et al., 2017, 2019) or forecast therapists’ next actions … 2.2 Chatbots for therapy care and training …

Towards a Humorous Chat-Bot Companion for Senior Citizens
R Mundhra, TJ Lim, HN Duong, KH Yeo… – … Dialogue Systems for …, 2020 – Springer
… Conversational Dialogue Systems for the Next Decade pp 31-39 | Cite as … target loneliness and well-being of senior citizens, such as senior activity centres, therapy and support … humour is intrinsically related to language and culture, the language used by the chatbot should be …

Conversational agents in health care: Scoping review and conceptual analysis
LT Car, DA Dhinagaran, BM Kyaw, T Kowatsch… – Journal of medical …, 2020 –
… The literature over the next few decades does not explicitly mention chatbots or conversational agents in health care, but it does refer to talking computers [17-21], a less sophisticated version of … Although not presented in the literature, chatbot Jabberwacky was released in 1988 …

Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review
A Abd-Alrazaq, Z Safi, M Alajlani, J Warren… – Journal of Medical …, 2020 –
… For example, Woebot delivers cognitive behavior therapy and has been tested with students … Chatbots were used for self-management (n=17, 26.2%), therapeutic purposes (n=12 … Chatbot responses were generated based on predefined rules, machine learning approaches, or …

Promoting Wellbeing with Sunny, a Chatbot that Facilitates Positive Messages within Social Groups
J Narain, T Quach, M Davey, HW Park… – Extended Abstracts of …, 2020 –
… Author Keywords chatbots; wellbeing; social networks; social support; agent- based interfaces; friendsourcing; dialog systems … Behavior Therapist 32, 8 (2009), 175–181 … Delivering cognitive behavior therapy to young adults with symptoms of depression and anxiety using a fully …

A Wizard-of-Oz interface and persona-based methodology for collecting health counseling dialog
WR Kearns, N Kaura, M Divina, C Vo, D Si… – Extended Abstracts of …, 2020 –
… dialogs between non- experts, collecting health counseling dialog requires an alternative approach as the discourse is primarily between an expert (therapist) and a … character traits found in counselors, therapists and the caregivers themselves … Problem-Solving Therapy (2nd …

Therapist vibe: children’s expressions of their emotions through storytelling with a chatbot
KA Santos, E Ong, R Resurreccion – Proceedings of the Interaction …, 2020 –
Therapist Vibe: Children’s Expressions of their Emotions … Woebot uses mood tracking and daily conversations as a means of deliver- ing Cognitive Behavioral Therapy (CBT) to help people with depression and … This counseling behavior is therapeutic and healing for the speaker …

Chatbot for Peer Support Realization based on Mutual Care
A Yorita, S Egerton, C Chan… – 2020 IEEE Symposium …, 2020 –
… animal therapy such as Paro the Seal robot, also has a therapeutic effect when … 26th, 2019] [5] Fitzpatrick KK, Darcy A, Vierhile M. Delivering cognitive behavior therapy to young … Young, M.Gašiü, B.Thomson, JDWilliams, Pomdp-based statistical spoken dialog systems: A review …

Twin-Robot Dialogue System with Robustness against Speech Recognition Failure in Human-Robot Dialogue with Elderly People
T Iio, Y Yoshikawa, M Chiba, T Asami, Y Isoda… – Applied Sciences, 2020 –
… In commonly used chat-bot systems, speech recognition failures basically because of nonsense responses and results in dialogue breakdown … Our goal is to develop a robot dialogue system that can sustain a coherent dialogue with elderly people for some time and also provide …

Users’ experiences with chatbots: findings from a questionnaire study
A Følstad, PB Brandtzaeg – Quality and User Experience, 2020 – Springer
… chatbot use and user experience can also be drawn from the dialogue systems evaluation lit … [16] investigated users’ best and worst experiences during their use of a therapeutic chatbot … categories, including users reporting to challenge the chatbot, chatbots for therapy use and …

Effectiveness of Conversational Agents (Virtual Assistants) in Health Care: Protocol for a Systematic Review
C de Cock, M Milne-Ives… – JMIR Research …, 2020 –
… OR “embodied conversational agent” OR chatbot* OR avatar OR dialog* system OR “virtual … Fitzpatrick KK, Darcy A, Vierhile M. Delivering Cognitive Behavior Therapy to Young … A. Quro: Facilitating User Symptom Check Using a Personalised Chatbot-Oriented Dialogue System …

Artificial Intelligence Chatbot Behavior Change Model for Designing Artificial Intelligence Chatbots to Promote Physical Activity and a Healthy Diet
J Zhang, YJ Oh, P Lange, Z Yu, Y Fukuoka – Journal of medical Internet …, 2020 –
… AI chatbots, also called conversational agents, employ dialog systems to enable natural language … mental health intervention programs such as cognitive behavioral therapy [32] … chatbot” OR “conversational agent” OR “conversational system” OR “dialog system” OR “dialogue …

Artificial Intelligence-Based Conversational Agents for Chronic Conditions: Systematic Literature Review
T Schachner, R Keller, F von Wangenheim – Journal of medical Internet …, 2020 –
… While ELIZA played the role of the therapist, PARRY took on the part of … about sex, drugs, and alcohol to adolescents [33]; self-anamnesis for therapy patients [34 … OR “conversational agents” OR “conversational system” OR “conversational systems” OR “dialog system” OR “dialog …

Chatbots: History, technology, and applications
E Adamopoulou, L Moussiades – Machine Learning with Applications, 2020 – Elsevier
… Abstract. This literature review presents the History, Technology, and Applications of Natural Dialog Systems or simply chatbots. It aims to organize critical information that is a necessary background for further research activity in the field of chatbots …

Towards Artificial Intelligent Conversational Agents: Expository Communication Styles for Building Chatbots Using Natural Language Processing
LC Li – 2020 –
… 6 2.2 The general architecture of a task-oriented dialog system with speech as input and output … with a patient undergoing therapy. . . . . 49 … or recording IT service tickets. Industry analysts estimate that chatbot market size …

Research on the Influencing Factors of User Trust Based on Artificial Intelligence Self Diagnosis System
W Li, X Fan, H Zhu, J Wu, D Teng – Proceedings of the ACM Turing …, 2020 –
… 2017. Application of synchronous text-based dialogue systems in mental health interventions: systematic review … Quro: Facilitating User Symptom Check Using a Personalised Chatbot-Oriented Dialogue System … designing an e-therapy intervention using a virtual coach in aid of …

Reinforcement learning for intelligent healthcare applications: A survey
A Coronato, M Naeem, G De Pietro… – Artificial Intelligence in …, 2020 – Elsevier

Lifelong Learning Dialogue Systems: Chatbots that Self-Learn On the Job
B Liu, S Mazumder – arXiv preprint arXiv:2009.10750, 2020 –
… and leverage it to generate empathetic responses can be useful to building therapeutic chatbots … In Proceedings of the 6th Dialog System Tech- nology Challenges (DSTC6) Workshop … Ef- fectively Incorporating Knowledge Bases into End-to-End Task-Oriented Dialog Systems …

Enhancing Customer Service Using Chatbot Application Through Artificial Intelligence
M Prabu, T Sai Tarun… – Journal of …, 2020 –
… Chatbots are mainly used in dialog systems for various practical purposes including customer services or information acquisition … It behaves like a therapist by rephras- ing the statements of user and posing them back as … Here’s how a chatbot enhances customer experiences …

Expressive interviewing: A conversational system for coping with COVID-19
C Welch, A Lahnala, V Pérez-Rosas, S Shen… – arXiv preprint arXiv …, 2020 –
… With the development of deep learning techniques, dialogue systems have been applied to a large … There are also dialogue system building tools such as Google’s Dialogflow2 and IBM’s Watson … 4 and Woe- bot.5 These chatbots provide cognitive behavioral therapy with the …

Towards Detecting Need for Empathetic Response in Motivational Interviewing
Z Wu, R Helaoui, V Kumar… – … Publication of the 2020 …, 2020 –
… Assumption (3) is also very likely to be true since skilled therapists have been specially trained to … We proposed a novel task of detecting client need for empathetic therapist response … in our experiments arising from the domain shift from general conversation to therapy, we hope …

The Artificial Intelligence (AI)-Based Chatbot for Promoting Physical Activity and Healthy Diet: Protocol for a Systematic Review
YJ Oh, J Zhang, ML Fang, Y Fukuoka – 2020 –
… lifestyle modi cation programs [7, 8]. AI-chatbots employ dialogue systems to enable both constrained … reality, embodied agents, and therapeutic robots will be excluded … sample size, socio-economic status), 3) chatbot intervention characteristics (eg dialogue system …

Compassion Driven Conversational Chatbot Aimed for better Mental Health
S Khadikar, P Sharma, P Paygude –
… 3] also designed to target anxiety, stress through Cognitive Behavioural Therapy and mindfulness … For tasks like machine translation, text summarization and dialog systems, NLG systems provide a … The basic steps involved in the development of the chatbot are : • Studying and …

A Review on Implementation Issues of Rule-based Chatbot Systems
SA Thorat, V Jadhav – Available at SSRN 3567047, 2020 –
… Chatbots are generally dialog systems having various purposes like customer service, information acquisition, automated … ELIZA was designed to work as a therapist who ask questions and give … in this domain in order to enhance performance and behaviour of Chatbot system …

Topic Detection from Conversational Dialogue Corpus with Parallel Dirichlet Allocation Model and Elbow Method
H Khalid, V Wade – arXiv preprint arXiv:2006.03353, 2020 –
… It was intended to emulate psycho-therapist … 2018. Contextual topic modeling for dialog systems. In2018 IEEE Spoken Language Technology Workshop (SLT). IEEE,892–899 … His current research is focused on topic detection and topic modelling for dialog system with NLP …

A Review of AI Based Medical Assistant Chatbot
C Bulla, C Parushetti, A Teli, S Aski… – … and Applications of Web …, 2020 –
… In addition, one-on-one therapy which uses … Application of synchronous text-based dialogue system in mental health interventions Implementation: Data Sources and … The main emphasis was on the therapeutic consequences of synchronous text-based intervention, though …

Conversational agents for mental health and wellbeing
Z Callejas Carrión, D Griol Barres –
… soon achieve the capability for language understanding and conversational skills of human therapists, they have … they can be used as a complement to human counselling or therapy with human … present a summary of the main situations in which a human therapist can intervene …

A design framework to create Artificial Intelligence Coaches.
N Terblanche – … Journal of Evidence Based Coaching & …, 2020 –
… terms are used to describe chatbots, including conversational agents, talkbots, dialogue systems, chatterbots, machine … related to organisational coaching such as health, well-being and therapy provide some … chatbots is rare, there seems to be agreement that a chatbot can do …

Analysis of Mood Changes and Facial Expressions during Cognitive Behavior Therapy through a Virtual Agent
K Shidara, H Tanaka, H Adachi, D Kanayama… – … Publication of the 2020 …, 2020 –
… It has been widely used in both CBT with therapists and for personal use. The … Cognitive therapy and Research 9, 5 (1985), 539–551. [16] Lazlo Ring, Timothy Bickmore, and Paola Pedrelli. 2016. An affectively aware virtual therapist for depression counseling …

Performance Analysis of Chatbots and Brief Study About Technical Aspects
R Tripathi, VK Sharma – Proceedings of International Conference on Big …, 2020 – Springer
… Earlier chatbots were based on simplest and easiest patterns such as ELIZA and PC Therapist. Chatbot’s response on the question asked by human … Klüwer, T. (2011). From chatbots to dialog systems (pp … Programming challenges of chatbot: Current and future prospective …

Text Messaging-Based Medical Diagnosis Using Natural Language Processing and Fuzzy Logic
NAI Omoregbe, IO Ndaman, S Misra… – Journal of Healthcare …, 2020 –
The use of natural language processing (NLP) methods and their application to developing conversational systems for health diagnosis increases patients’ access to medical knowledge. In this study, a chatbot service was developed for the Covenant University Doctor (CUDoctor …

Serious Game Design for and with Adolescents: Empirically Based Implications for Purposeful Games
B Göbl, D Hristova, S Jovicic, H Hlavacs – International Conference on …, 2020 – Springer
… 4) will be supported by a text-based dialogue system, or chatbot, for various reasons: it is … D., Matthews, M., Sharry, J., Nisbet, A., Doherty, G.: Personal investigator: a therapeutic 3D game for … Radkowski, R., Huck, W., Domik, G., Holtmann, M.: Serious games for the therapy of the …

Development of a Dialogue System that Supports Recovery for Patients with Schizophrenia
C Oshiyama, S Niwa, K Jokinen… – … Dialogue Systems for the …, 2020 – Springer
… interviews [1, 16], diabetes self-management training [4], and providing support for therapists [17] … Our proposal for such a dialogue system contains three general functional levels that link to the … and can also explain their meaning, functional correlations, role in the therapy, etc …

Designing accessible, explainable AI (XAI) experiences
CT Wolf, KE Ringland – ACM SIGACCESS Accessibility and Computing, 2020 –
… such as chatbots, that are able to provide lightweight forms of therapy or counseling … Central to the therapeutic relationship between a therapist and client is the dynamic and … with the experience, trajectory, and spirit of underlying domain phenomena (ie, mental health therapies) …

ExtraBot vs IntroBot: The Influence of Linguistic Cues on Communication Satisfaction
R Ahmad, D Siemon, S Robra-Bissantz – 2020 –
… Defined as “dialogue systems often endowed with ‘humanlike’ behavior” (Vassallo et al … is a primary tool to understand patients’ experiences and express therapeutic interventions (Laranjo et al … One chatbot was considered to be agreeable, while the other one was described as …

Physicians’ Perceptions of the Use of a Chatbot for Information Seeking: Qualitative Study
J Koman, K Fauvelle, S Schuck, N Texier… – Journal of medical …, 2020 –
… A future challenge for the chatbot should be to accommodate physicians’ needs for accurate, concise … Amato F, Marrone S, Moscato V, Piantadosi G, Picariello A, Sansone C. Chatbots Meet eHealth … Artificial Intelligence-Assisted Online Social Therapy for Youth Mental Health …

Expressive Interviewing: A Conversational System for Coping with COVID-19
R Mihalcea – 2020 –
… With the development of deep learning techniques, dialogue systems have been applied to a large … There are also dialogue system building tools such as Google’s Dialogflow2 and IBM’s Watson … 4 and Woe- bot.5 These chatbots provide cognitive behavioral therapy with the …

Implementation of a Statistical Dialogue Manager for Commercial Conversational Systems
P Cañas, D Griol – International Workshop on Soft Computing Models in …, 2020 – Springer
… are being used for making appointments, providing legal advice, self-help therapy, and answer … I.: From rule-based to data-driven lexical entrainment models in spoken dialog systems … Keizer, S., Gasic, M., Jurcicek, F., Mairesse, F., Young, S.: Bayesian dialogue system for the …

Towards Social and Interpretable Neural Dialog Systems
A Saleh – 2020 –
… However, extending dialog systems to safety-critical appli- cations, such as mental health and therapy, requires understanding … For example, we need to ensure that a social dialog system trained to influence human emotions is skillful and prudent in its use of such abilities …

Embodiment matters: toward culture-specific robotized counselling
E Sakurai, K Kurashige, S Tsuruta, Y Sakurai… – Journal of Reliable …, 2020 – Springer
… and emotional distress [5]. Rather, we refer to the classic notion of client-centered therapy introduced in … It assumes that a therapist who provides unconditional positive regard (feedback, understanding, or empathy) will stimulate psycho-therapeutic personality change …

A scoping review of patient-facing, behavioral health interventions with voice assistant technology targeting self-management and healthy lifestyle behaviors
E Sezgin, LK Militello, Y Huang… – Translational Behavioral …, 2020 –
… Tsoli et al [25] identified 15 randomized controlled trials (RCTs) eligible for systematic review and meta-analysis to determine the effectiveness of interactive voice response (ie automated dialogue systems operated over the phone) interventions designed to promote behavior …

An Analysis of Use Intention of Pet Disease Consultation Chatbot
DH Huang, HE Chueh – 2020 The 4th International Conference on E …, 2020 –
… KK, Darcy, A., & Vierhile, M., (2017) “Delivering Cognitive Behavior Therapy to Young … Predictions for 2020,” https:// … DN, & Calvo, RA, (2017) “Application of Synchronous Text-Based Dialogue Systems in Mental …

Hierarchical reinforcement learning for open-domain dialog
A Saleh, N Jaques, A Ghandeharioun, J Shen… – Proceedings of the …, 2020 –
… A successful open- domain dialog system could provide enormous value en- abling more natural … new, beneficial applications of AI, such as companion chatbots for therapy applications … 2 Related Work Open-domain dialog systems currently lack reliable auto- matic evaluation …

Should my Chatbot be Register-Specific? Designing Appropriate Utterances for Tourism
AP Chaves – Extended Abstracts of the 2020 CHI Conference on …, 2020 –
… Participants DailyDialog Customer and service providers DSTC Tourist and dialogue system Frames Tourist and travel assistant FLG Tourists and tour guides … 2017. Frames: A corpus for adding memory to goal-oriented dialogue systems … Perceptions of Chatbots in Therapy …

Counseling-Style Reflection Generation Using Generative Pretrained Transformers with Augmented Context
S Shen, C Welch, R Mihalcea… – Proceedings of the 21th …, 2020 –
… The fine-tuned model uses only client and therapist utterances, while the retrieval … cor- responding transcripts, containing psychotherapy conversations between clients and therapists on several … we downloaded the transcripts available under the Counseling & Therapy in Video …

Unpacking the social media bot: A typology to guide research and policy
R Gorwa, D Guilbeault – Policy & Internet, 2020 – Wiley Online Library
… Chatbots are a form of human–computer dialog system that operate through natural language via text … specific purpose, and not automated agents in the sense of a chatbot or social … to build personal relationships with users—such as artificial companies and therapist bots (Floridi …

Interpreting Human Responses in Dialogue Systems using Fuzzy Semantic Similarity Measures
N Adel, K Crockett, D Chandran… – 2020 IEEE International …, 2020 –
… Sentence Similarity Measure (FSSM) can be incorporated into a dialogue system to improve … Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and … with information enhancement for end-to-end task-oriented dialog systems, IEEE Access, vol …

Grounding Human-Robot Dialogue in Environment Sensors to help Elderly in Activities of Daily Living
I Idrees, S Tellex, M Begum –
… a robot demonstra- tion and initial quantitative analysis of 26 trials of our robot dialogue system with 73 … autistic children in cognitive train- ing, helping users reduce weight and psychological therapy and cognitive … Diet: Lightweight language understanding for dialogue systems …

“Hey assistant, how can I become a donor?” The case of a conversational agent designed to engage people in blood donation
MK Roman, EA Bellei, D Biduski, A Pasqualotti… – Journal of Biomedical …, 2020 – Elsevier
… Blood donation. Donor recruitment. Dialogue system. Conversational agent. Chatbot. User experience … of drawing attention and engaging users with health and social issues [9]. Among these resources are conversational agents, also called chatbots, which are …

IntroducingRaffi: A Personality Adaptive Conversational Agent.
R Ahmad, D Siemon, D Fernau, S Robra-Bissantz – PACIS, 2020 –
… process or use language to understand patients’ experiences and express therapeutic interventions, can be … “A Survey on Human Machine Dialogue Systems,” in 2016 7th … “Chatbot Personalities Matters,” in Internet Science, Lecture Notes in Computer Science, SS Bodrunova …

How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design
AP Chaves, MA Gerosa – International Journal of Human …, 2020 – Taylor & Francis
… conversational agents, conversational interfaces, conversational systems, conversation systems, dialogue systems, digital assistants … In another nine studies, the chatbots were designed for research purposes using third-party platforms for chatbot development and …

Semantic similarity to improve question understanding in a virtual patient
FAA Laleye, A Blanié, A Brouquet… – Proceedings of the 35th …, 2020 –
… dataset contains about 400 well-annotated question-answer pairs to evaluate the dialogue systems … 2 lists some examples of the types of interactions managed by our dialog system … The second approach developed to make the virtual patient dialogue system acceptable and …

LEAVES (optimizing the mentaL health and resiliencE of older Adults that haVe lost thEir spouSe via blended, online therapy): Proposal for an Online Service …
L van Velsen, M Cabrita, H Op den Akker… – JMIR research …, 2020 –
… Such interventions mostly consist of writing exercises with minimal therapist involvement … of older Adults that haVe lost thEir spouSe via blended, online therapy) value chain … a solid foundation for an electronic health (eHealth) platform and AI dialogue systems in numerous …

Communicability of traditional interfaces VS chatbots in healthcare and smart home domains
S Valtolina, BR Barricelli… – Behaviour & Information …, 2020 – Taylor & Francis
… “Human-computer Conversation in a Cognitive Therapy Program.” In Machine Conversations, 9–19 … Natural language sales assistant-a web-based dialog system for on-line sales … “Happy Chatbot, Happy User.” In International Workshop on Intelligent Virtual Agents, 5–12 …

BLISS: An Agent for Collecting Spoken Dialogue data about Health and Well-being
J van Waterschoot, I Hendrickx, MA Khan… – Proceedings of The …, 2020 –
… Information System (ATIS) project (Price, 1990), which sparked re- search on spoken dialogue system (SDS … one of the first chat- bots, was rule-based and designed as a therapeutic chat- bot that could … trained a chatbot on the dataset and indeed found that the chatbot was more …

Personalized Chatbot Trustworthiness Ratings
B Srivastava, F Rossi, S Usmani… – IEEE Transactions on …, 2020 –
… [10] introduces notations and a few definitions of fairness while [13] discusses bias in dialog systems … one checker available for each issue, which can rate the behavior of the dialog system on that … in the 1960s [30], [31] to model a patient’s interaction with a Rogerian therapist …

To what scale are conversational agents used by top-funded companies offering digital mental health services for depression?
A Alattas, G Teepe, K Leidenberger, E Fleisch… –
… that supports users’ mental health anytime and anywhere through “talking to Youper like texting a therapist or caring … chatbots in mental health to be used to deliver therapeutic components rooted in cognitive behavioural therapy, mindfulness and other therapies, which also …

The RiMotivAzione dialogue corpus Analysing Medical Discourse to Model a Digital Physiotherapist
F Alloatti, A Bolioli, A Bosca… – LREC 2020 Language …, 2020 –
… Chaoua et al.(2018) also concerns analysis of patients-therapists conversations, al- though their setting is a psychological one, and … The stages are Reception, Calibration and Therapy … 2. On a broader level, we annotated each turn pertaining to the patient or the therapist with a …

On the Generation of Medical Dialogues for COVID-19
W Yang, G Zeng, B Tan, Z Ju, S Chakravorty… – arXiv preprint arXiv …, 2020 –
… GPT2-chitchat5 is a GPT-2 model pretrained on Chinese Chatbot Corpus6 which contains … (Xia et al.) developed a reinforcement learning (RL) based dialogue system for automatic … In this work, we make the first attempt to develop dialogue systems that can provide med- ical …

Should Machines Feel or Flee Emotions? User Expectations and Concerns about Emotionally Aware Chatbots
E Svikhnushina, P Pu – arXiv preprint arXiv:2006.13883, 2020 –
… in the consulting domain…Consulting – sometimes emotionally, sometimes professionally, like therapy.” Curiously, just … Towards improving the naturalness of social conversations with dialogue systems,” in Proceedings … A large-scale user study of an alexa prize chatbot: Effect of …

Quantifying the Effects of Prosody Modulation on User Engagement and Satisfaction in Conversational Systems
JI Choi, E Agichtein – Proceedings of the 2020 Conference on Human …, 2020 –
… Based on these empirical findings, recent dialogue systems [3, 4, 9, 15] incorporated liveliness by … Delivering cognitive behavior therapy to young adults with symptoms of depression and anxiety … Advancing the state of the art in open domain dialog systems through the alexa …

Learn to Speak Like A Native: AI-powered Chatbot Simulating Natural Conversation for Language Tutoring
J Tu – Journal of Physics: Conference Series, 2020 –
… therapy through caring conversation, similarly to traditional human mental therapists [11] … Apart from aiding therapy services, conversational chatbots also have begun to assume the … “A Survey of Available Corpora for Building Data-Driven Dialogue Systems.” ArXiv:1512.05742 …

Authoring Negotiation Content and Programming Simulated Patients
V Petukhova, F Sharifullaeva, D Klakow – … Dialogue Systems for the Next …, 2020 – Springer
… of question-answering, proposing authoring tools which can be used by non-experts for rapidly building a dialogue system, eg NPCEditor … making as regards taking more informed decisions, but also leads to a decrease in patients’ therapy adherence [50] … therapeutic regimen …

A deep learning architecture for emotional aware chatbots
RH Grouls – 2020 –
… to react to user input and by ask- ing basic questions modeled from a therapist like “please … on creating hard- coded scripts that follow a certain theory, like cognitive be- havior therapy (Fitzpatrick et … state space, it does the same for the action space if we expect the chatbot to use …

A Virtual Conversational Agent for Teens with Autism Spectrum Disorder: Experimental Results and Design Lessons
MR Ali, SZ Razavi, R Langevin, A Al Mamun… – Proceedings of the 20th …, 2020 –
… Additionally, computer-mediated tools can enable a therapist to serve more individuals by monitoring their … The sudden lockdown and extreme mitigation did not allow the therapists to prepare, leaving … such as LISSA has the potential to augment the traditional therapy for social …

Nabiha: An Arabic Dialect Chatbot
D Al-Ghadhban, N Al-Twairesh –
… mother,” ELIZA’s response can be “Tell me more about your family.” This response is based on the theory that “mother” and “family” are central to psychological problems, so a therapist should encourage the … B. Medical English Chatbots An example of a chatbot in the …

A Research Agenda for Hybrid Intelligence: Augmenting Human Intellect With Collaborative, Adaptive, Responsible, and Explainable Artificial Intelligence
Z Akata, D Balliet, M De Rijke, F Dignum, V Dignum… – Computer, 2020 –
… and other component technologies, such as facial expres- sion analysis and gesture detection, that show the importance of multi- modal interaction for collaboration.9 The same can be said about multi- modal dialogue systems and, more recently, chatbot systems using neu- ral …

Characterizing Human vs. Automated Coaching: Preliminary Results
EG Mitchell, R Maimone, L Mamykina – … of the 2020 CHI Conference on …, 2020 –
… be more comfortable engaging with a conversational agent than an actual therapist, because of … Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using … A Survey of Available Corpora for Building Data- Driven Dialogue Systems …

Improving Efficacy of Support Groups in Online Environments
A Esmaeeli – 2020 –
… In Chapter 2, I present the design of a chatbot with natural language processing capabilities that can … Each member received free FDA-approved nicotine replacement therapy (NRT) patches which last for at least 8 weeks to help them with quitting …

Chatbot usage intention analysis: Veterinary consultation
DH Huang, HE Chueh – Journal of Innovation & Knowledge, 2020 – Elsevier
… databases. General chatbot operations have three elements: users, instant messaging application, and chatbots. The … intelligently. Second, a enterprise will generally have multiple chatbots and will manage their own chatbot technologies. In …

ODO: Design of Multimodal Chatbot for an Experiential Media System
R Bhushan, K Kulkarni, VK Pandey, C Rawls… – Multimodal …, 2020 –
… chatbots [1,2]. This has allowed them to be deployed in diverse forward-facing settings including psychological counseling and therapy services [3] … Chatbot. Designs of chatbots can range from the conventional, knowledge-based architectures to more free-ranging, open models …

I Hear You, I Feel You: Encouraging Deep Self-disclosure through a Chatbot
YC Lee, N Yamashita, Y Huang, W Fu – … of the 2020 CHI conference on …, 2020 –
… further uti- lized a therapy chatbot “Woebot” in their study to explore its feasibility to help … Partner: Some participants further compared the experience of chatting with the chatbot to talking … Such feedback strongly highlighted the benefits of using chatbots to encourage users’ self …

Towards Emotion-Aware User Simulator for Task-Oriented Dialogue
R Zhang, K Yin, L Li – arXiv preprint arXiv:2011.09696, 2020 –
… The task-oriented dialogue system aims to assist human users in completing domain-specific tasks through human- computer interaction … For the core component Dialogue Policy model, traditional dialogue systems might be programmed explicitly with manually constructed rules …

The Effectiveness of Artificial Intelligence Conversational Agents in Health Care: Systematic Review
M Milne-Ives, C de Cock, E Lim, MH Shehadeh… – Journal of Medical …, 2020 –
… Of the agents, 45% (14/31) were chatbots (including 2 voice chatbots and 1 chatbot that also used a wizard), 19% (6/31) were ECAs (including 1 virtual doctor), and 10% (3/31) were interactive voice response (IVR) phone calls, virtual patients, and speech recognition screening …

Systematic review of context-aware digital behavior change interventions to improve health
KJ Thomas Craig, LC Morgan, CH Chen… – Translational …, 2020 –
… purposes, adaptive analytics for automated feedback and recommendations, and symbolic reasoning for dialogue systems … Lastly, communication with the user can be facilitated by a virtual dialogue system … Labovitz, 2017 [35]; 1b 28 Adherence to anticoagulation therapy 1–2, 7 …

The Neural Network Conversation Model enables the Commonly Asked Student Query Agents
N Muangnak, N Thasnas, T Hengsanunkul… –
… “talkbot”, “bot”, “IM bot” or “interactive agent” are the synonyms for the chatbot. There have been well-known chatbots used in everyday life, Google Assistant and Siri. These chatbots can help to manage schedules, report weather, including providing various assistance …

Communication formats and their impact on patient perception and working mechanisms: A mixed-methods study of chat-based vs. face-to-face psychotherapy for …
A Gieselmann, C Podleschka, A Rozental… – Behavior Therapy, 2020 – Elsevier
… face-to-face psychotherapy for insomnia, Behavior Therapy (2020), … from the therapists’ evaluations of working mechanisms yielded that these working … However, patients may perceive being physically present with a therapist to be different from …

Would you Trust a Bot for Healthcare Advice? An Empirical Investigation.
AV Prakash, S Das – PACIS, 2020 –
… the use of chatbots for health-related purposes such as supporting behavioural change, mental health support, therapy for language … Extending this to the context of AI-based health chatbots, several risk scenarios are likely for example: 1) misdiagnosis by chatbot may lead …

Z Akata, D Balliet, M de Rijke, F Dignum, V Dignum… –
… and other component technologies, such as facial expres- sion analysis and gesture detection, that show the importance of multi- modal interaction for collaboration.9 The same can be said about multi- modal dialogue systems and, more recently, chatbot systems using neu- ral …

Integrating artificial and human intelligence: a partnership for responsible innovation in biomedical engineering and medicine
K Dzobo, S Adotey, NE Thomford… – OMICS: A Journal of …, 2020 –
… Biomedical engineering produce tools and devices used in diagnostic, therapeutic, and the physiological modeling of … AI offers the prospects to be used in guiding drug therapy and predicting … has also been integrated into areas such as stem cell therapies, tissue engineering …

Position statement on priorities for artificial intelligence in GI endoscopy: a report by the ASGE Task Force
TM Berzin, S Parasa, MB Wallace, SA Gross… – Gastrointestinal …, 2020 – Elsevier
… This area can then be biopsy sampled or directly treated (endoscopic resection or ablation therapy) … In many other fields involving customer phone inquiries, “chatbots” have been deployed successfully to provide initial phone triage and basic information …

Simulating the Effects of Social Presence on Trust, Privacy Concerns & Usage Intentions in Automated Bots for Finance
M Ng, KPL Coopamootoo, E Toreini… – 2020 IEEE European …, 2020 –
… These potential concerns will likely affect user trust and usage of financial chatbots. The introduction of socio-emotional features in a chat- bot may prompt users to share more personal … hand, they may be instigated with a sharing and connecting attitude with a sociable chatbot …

Effects of adapting to user pitch on rapport perception, behavior, and state with a social robotic learning companion
N Lubold, E Walker, H Pon-Barry – User Modeling and User-Adapted …, 2020 – Springer
… 120 Accesses. Metrics details. Abstract. Social robots such as learning companions, therapeutic assistants, and tour guides are dependent on the challenging task of establishing a rapport with their users. People rarely communicate …

Human-centered approaches that integrate sensor technology across the lifespan: Opportunities and challenges
TM Ward, M Skubic, M Rantz, A Vorderstrasse – Nursing outlook, 2020 – Elsevier
… Children, parents, older adults, caregivers, and families routinely use technology in the form of smart watches and wireless-enabled activity trackers, such as Fitbit or the Apple Watch, and health dialog systems such as ChatBots, as a source of health information and health …

Council of Coaches in Virtual Reality
T Petersen – 2020 –
… The easiest type of chatbots are dialogue systems like ELIZA, but with the … That means leaving the meeting room and heading into the real world, with the therapist behaving even more like … COUCH, according to the three users, were a physical therapy coach, a …

Cross Copy Network for Dialogue Generation
C Ji, X Zhou, Y Zhang, X Liu, C Sun, C Zhu… – arXiv preprint arXiv …, 2020 –
… generation models. 1 Introduction As an important task in Natural Language Genera- tion (NLG), dialogue generation empowers a wide spectrum of applications, such as chatbot and cus- tomer service automation. In the past …

Adapting the ISO 24617-2 Dialogue Act Annotation Scheme for Modelling Medical Consultations
V Petukhova, H Bunt – 16th Joint ACL-ISO Workshop on Interoperable …, 2020 –
… dialogue behaviour, and for implementation, integration and evaluation of dialogue system components … A second type of communicative actions is concerned with therapeutic relation management … with hu- mans who were (pre-)assessed by a professional therapist being either …

Alexa as Coach: Leveraging Smart Speakers to Build Social Agents that Reduce Public Speaking Anxiety
J Wang, H Yang, R Shao, S Abdullah… – Proceedings of the 2020 …, 2020 –
… where people feel uncomfortable to open up to a human trainer or therapist [46], which … For example, a text-based conversational agent (Woebot) was designed to deliver therapy to students … have the potential to increase the outreach and enjoyment of the therapeutic service [46 …

Smart conversational agents for the detection of neuropsychiatric disorders: A systematic review
MR Pacheco-Lorenzo… – Journal of Biomedical …, 2020 – Elsevier
… Then, we would like to identify works (2) dealing with any type of conversational technology, such as agents or chatbots … OR conversational OR dialogue OR hri OR ”human robot interaction” OR hci OR ”human computer interaction”) AND (assistant OR agent OR chatbot OR iot …

Hello, I’m here to help you-Medical care where it is needed most: Seniors’ acceptance of health chatbots.
N Mesbah, L Pumplun – ECIS, 2020 –
… eg, Minutolo et al., 2017). Especially health chatbots (HC) have a long history, starting with Eliza, an early therapeutic chatbot based on a keyword search and stated rules (Weizenbaum, 1966). In accordance with Wang and …

WithYou: Automated Adaptive Speech Tutoring With Context-Dependent Speech Recognition
X Zhang, T Miyaki, J Rekimoto – … of the 2020 CHI Conference on Human …, 2020 –
… or imitating speeches from a template (eg, singing, acting, or as speech therapy) … for learners to improve their language skills is called a Spoken Dialog System (SDS) … dialogue system to assess oral language proficiency and listen- ing comprehension skills through reading and …

Whom would you like to talk with?exploring conversational agents for children’s linguistic assessment
M Spitale, S Silleresi, G Cosentino, F Panzeri… – Proceedings of the …, 2020 –
… accessible and low- cost interventions as well as new assessment and therapeutic tools … cost and long-term engagement for children and their families in speech language therapy … A Conversational Agent (CA), or dialogue system, is a software program able to interact through …

Accessible conversational user interfaces: considerations for design
K Lister, T Coughlan, F Iniesto, N Freear… – Proceedings of the 17th …, 2020 –
… users via natural language [4]. Common uses of these include customer service, entertainment and therapy … The accessibility of a chatbot to different audiences will, in significant part, be … IVR systems for telecommunications could be a form of directed-dialogue system that has …

Multi-Context Dependent Natural Text Generation for More Robust NPC Dialogue
K Dai – 2020 –
… Natural language generation has already been shown to be useful in many other appli- cations, including dialog systems1, text summarization2, and machine translation3. Most … tional bots and mental health therapeutic solutions. 6 Page 9. 2 … While intelligent chatbots such as …

Voice-based Conversational Agents for the Prevention and Management of Chronic and Mental Conditions: A Systematic Literature Review
C Bérubé, T Schachner, R Keller, E Fleisch… – JMIR Preprints 30/11 …, 2020 –
… states [27-29]. Given the lack of agreement on the terminology [6], we will refer to VCAs to indicate the broad technology of dialogue systems interacting with humans through speech recognition and synthesis. VCAs are currently …

AffectON: Incorporating Affect Into Dialog Generation
Z Bucinca, Y Yemez, E Erzin… – IEEE Transactions on …, 2020 –
… 2.2 Affective Dialog Systems Research on affective dialog system can be broadly classified into rule-based and data-driven approaches. In rule-based approaches, hand-crafted rules are embedded into the dia- log systems to make them more affective …

The Communication Problem
M Straeubig – Rivista Italiana di Filosofia del Linguaggio, 2020 –
… 4. ME: «How is it to be a chatbot?» … An ear listing purely for self-representation would come across as therapeutic, while an appeal-focused listener would be … Schlangen, D. (2009), «What we can learn from Dialogue Systems that don’t work», in Proceedings of DiaHolmia, the …

A multi-component framework for the analysis and design of explainable artificial intelligence
S Atakishiyev, H Babiker, N Farruque, R Goebel… – arXiv preprint arXiv …, 2020 –
… may be completely insufficient for multiple explainees [9]. Similarly, many have noted the value of interactive XAI systems and dialogue systems [10], which … even dialogue systems, since they assume that valid responses have significant …

Artificial Intelligent Virtual Assistant for Plastic Surgery Patient’s Frequently Asked Questions: A Pilot Study
D Boczar, A Sisti, JD Oliver, H Helmi… – Annals of plastic …, 2020 –
Background Artificial Intelligent Virtual Assistants (AIVA) is a segment of artificial intelligenc.

Motivating Health Behavior Change with Humorous Virtual Agents
S Olafsson, TK O’Leary, TW Bickmore – Proceedings of the 20th ACM …, 2020 –
… Integrating humor into therapy, offers clinicians alternative ways to correct irrational thoughts, motivate … some meth- ods of manualized humor treatment techniques exist [9], therapists are urged … a screening and brief interven- tion for alcohol use had high therapeutic alliance and …

WellBe: A Conversational Agent for Well-Being
J Wu – 2020 –
… pleasant”. There is a long history behind the idea of conversational agents as therapists … or behave positively to feel better, using methods from Cognitive Behavioral Therapy … mobile phones, so they are always available to the user, unlike a real therapist …

A smartphone-based health care chatbot to promote self-management of chronic pain (SELMA): pilot randomized controlled trial
S Hauser-Ulrich, H Künzli… – JMIR mHealth and …, 2020 –
… with the TBHC SELMA was comparable to that obtained in guided internet therapies with human … not sufficiently applied and many patients do not receive CBT as part of multimodal therapy … Working alliance refers to the extent to which a therapist and client build an attachment …

Patient-centered care
M Ito – Fundamentals of Telemedicine and Telehealth, 2020 – Elsevier
… This therapeutic alliance needs mutual understanding as the doctor and other providers are also … that “seeks to mimic conversation rather than understand it.” The first chatbot called ELIZA 102 … of the chat and knowledge delivery components of a low-level dialog system: the AZ …

AI and IoT in Healthcare
S Singla – Internet of Things Use Cases for the Healthcare …, 2020 – Springer
… It has been exhibited [11] that Intensive Insulin Therapy (IIT), including 3 to 4 … Woebot is an AI-sponsored chatbot that enables individuals to examine their tension and … Therapeutic Image Analysis: Researchers are creating programming utilizing AI to dissect biopsy pictures to …

Rehabilitace paže pomocí detekce pohybu ve videu
M Ryba – 2020 –
… the problem, such as usage of Virtual Reality (VR) (§2.5.1) or dialogue systems (§2.5.2 … Woebot, guided by the principles of Cognitive Behavioral Therapy (CBT), significantly reduced the symptoms … It is fair to assume that as the dialogue system get more advancend in the coming …

Design of an Intelligent Agent to Measure Collaboration and Verbal-Communication Skills of Children with Autism Spectrum Disorder in Collaborative Puzzle Games
L Zhang, AZ Amat, H Zhao, A Swanson… – IEEE Transactions …, 2020 –
… Therefore, an urgent need exists for inexpensive, accessible, and effective assistive therapeutic modalities for … in real time without requiring the presence of a human therapist or coder … To ensure satisfactory user experience, sthe spoken dialogue system must be able to detect out …

Conversational BI: an ontology-driven conversation system for business intelligence applications
A Quamar, F Özcan, D Miller, RJ Moore… – Proceedings of the …, 2020 –
… terfaces (eg, chatbot, natural language search, etc.) for any kind of domain (eg, weather, music, finance, travel, healthcare, etc.) … such as SNOMED in the medi- cal domain as well as taxonomies developed by SMEs such as those related to diagnosis, therapeutic drug classes …

Would you Like to Talk about Sports Now? Towards Contextual Topic Suggestion for Open-Domain Conversational Agents
A Ahmadvand, H Sahijwani, E Agichtein – Proceedings of the 2020 …, 2020 –
… eg, for companionship to improve mental well-being, (eg, [30]) and for therapy (eg, [13]) … to push the boundaries of conversational AI to de- velop more intelligent chatbots to carry on in … with humans on a variety of topics, remains an aspirational goal for dialogue systems [33, 40] …

Service robot implementation: a theoretical framework and research agenda
D Belanche, LV Casaló, C Flavián… – The Service Industries …, 2020 – Taylor & Francis
… Because of its lack of a bodily manifestation, AI generally involves text- or voice-driven conversational agents, such as chatbots and voice-based assistants (De Keyser, Köcher, Alkire, Verbeeck, & Kandampully, 2019 De Keyser, A., Köcher, S., Alkire, L., Verbeeck, C., & …

Crowd of Oz: a crowd-powered social robotics system for stress management
T Abbas, VJ Khan, U Gadiraju, E Barakova… – Sensors, 2020 –
… deal of research has been conducted to leverage socially assistive robots as a therapy to alleviate … called Crowd of Oz (CoZ) to enable crowd-powered social robotics for therapeutic tasks … Chorus [41] is a text-based chatbot that assists end-users with information retrieval tasks by …

Affective and Human-Like Virtual Agents
B Budnarain – 2020 –
… recent years. It should be noted that dialogue systems are also referred to as conversational agents or chatbots. From an alternative perspective, dialogue systems can be viewed as intelligent virtual assistive technology [14]. AI …

Example Phrase Adaptation Method for Customized, Example-Based Dialog System Using User Data and Distributed Word Representations
N Kitaoka, E Seto, R Nishimura – IEICE Transactions on Information …, 2020 –
… systems [3] and conversational knowledge teaching agents [4]. More recently, chat-like dialog systems are be- ing … Reminis- cence therapy systems also required this type ofinteractive dialog technology [1]. However, when designing a chat- like spoken dialog system, there are …

Engagement and Usability of Conversational Search–A Study of a Medical Resource Center Chatbot
T Fergencs, F Meier – 2020 –
… mirroring the inputs of the participant – a conversational technique fundamental to Rogerian therapy (Jurafsky & … The Progress in Mind chatbot … conversational interfaces: voice user interfaces, embodied conversational agents, and disembodied conversational agents or chatbots …

Transformer-Based Observers in Psychotherapy
T Sunkaraneni – 2020 –
… providing feedback to therapists via automatically tagged Motivational Interviewing skill … conversation on the fly for a style of therapy known as motivational interviewing … it would be useful for a therapist to have access to MISC labels in real-time during a coun- seling session …

Clinical Screening Interview Using a Social Robot for Geriatric Care
HM Do, W Sheng, EE Harrington… – IEEE Transactions on …, 2020 –
… Those robots were capable of performing music therapy, teleconferencing, and remind- ing older adults of taking … prompt, paraphrasing, the reflection of feeling, or summarization) serve to establish a therapeutic alliance … Generally, it is employed by therapists and physicians …

Proverb representation using semantic technologies: a case study of Nigerian Yoruba proverbs
VA Omolaoye – 2020 –
… 75 76 FIGURE 18: SEQUENCE DIAGRAM OF USER INTERACTION WITH SYSTEM 76 FIGURE 19: CHATBOT INTERFACE 76 … OPM – Object Process Paradigm PARADISE – PARAdigm for DIalogue System Evaluation POS – Part of Speech PWS – Possible World Semantic …

Capability Sensitive Design for Health and Wellbeing Technologies
N Jacobs – Science and Engineering Ethics, 2020 – Springer
… The basic framework of CSD is demonstrated by applying it to the hypothetical design case of a therapy chatbot for mental health. By applying CSD to a design case, the merits of this new framework over the standard VSD approach become apparent …

Alexa for Health Practitioners
VN Bhatt – 2020 –
… Since becoming HIPAA compliant, the benefits of using Amazon Alexa chatbot over other chatbots are significant … Lastly, a conversational chatbot for couples suffering from PTSD [19] … private and intimate environment to practice and focus on their therapy [19]. There are many …

An ontology-based chatbot for crises management: use case coronavirus
K Hwerbi – arXiv preprint arXiv:2011.02340, 2020 –
… Chatbot systems permit to realize simply a dialogue system based on natural language … PARRY’s goal was not to help mental health therapy; but rather to show how technology could be … We first introduce three chatbot designs like in [2] and [42], which are: rule-based, retrieval …

State of the Art and Open Challenges in Natural Language Interfaces to Data
F ?zcan, A Quamar, J Sen, C Lei… – Proceedings of the 2020 …, 2020 –
… De- livering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent … Automated spoken dialogue system for hypertensive patient home management … A survey on human machine dialogue systems …

Experience grounds language
Y Bisk, A Holtzman, J Thomason, J Andreas… – arXiv preprint arXiv …, 2020 –
Page 1. Experience Grounds Language Yonatan Bisk* Ari Holtzman* Jesse Thomason* Jacob Andreas Yoshua Bengio Joyce Chai Mirella Lapata Angeliki Lazaridou Jonathan May Aleksandr Nisnevich Nicolas Pinto Joseph Turian Abstract …

How should my chatbot interact? A survey on social characteristics in human-chatbot interaction design (preprint)
AP Chavesa, MA Gerosaa –
… the synonyms “chatbots, chatterbots, conversa- tional agents, conversational interfaces, conversational systems, conversation systems, dialogue systems, digital assistants … The surveyed literature evidences several benefits of chatbot proactivity in chatbots: [B1] to …

A Review of Cognitive Assistants for Healthcare: Trends, Prospects, and Future Directions
… robot-based anxiety management system for providing personalized therapies to reduce … Provide physical therapy Multimodal actuation including haptic feedback, visualization, adaptive, personal … A wearable, physio-therapeutic system for post-surgery rehabilitation that utilizes …

Speech acts redux: Beyond request-response interactions
M Lee – Proceedings of the 2nd Conference on Conversational …, 2020 –
… 2I take a wide definition of CUIs to include speech-based interfaces like Siri, Alexa, or text-based chatbots, but also embodied … to include affective pragmatics [44, 45], though emo- tional expressions in affective computing [36, 37] and speech acts in dialogue systems [6, 50] have …

Assessing Users’ Mental Status from their Journaling Behavior through Chatbots
M Kawasaki, N Yamashita, YC Lee… – Proceedings of the 20th …, 2020 –
… Efficacy of mobile app-based interactive cognitive behavioral therapy using a chatbot for panic … A Chatbot for Psychiatric Counseling in Mental Healthcare Service Based on Emotional Dialogue Analysis and … An Empirical Study of Self-Disclosure in Spoken Dialogue Systems …

Conversational User Interfaces on Mobile Devices: Survey
R Jaber, D McMillan – Proceedings of the 2nd Conference on …, 2020 –
… in the training exercises which were then able to be analysed and presented to therapists or parents … they manage access to their device or other overhearings, and that the therapist can ensure … health care costs, and make it easier and more convenient to deliver therapy to those …

MuSE: a Multimodal Dataset of Stressed Emotion
M Jaiswal, CP Bara, Y Luo, M Burzo… – Proceedings of The …, 2020 –
… 1. Introduction Virtual agents have become more integrated into our daily lives than ever before (Lucas et al., 2014). For ex- ample, Woebot is a chatbot developed to provide cognitive behavioral therapy to a user (Fitzpatrick et al., 2017) …

The effect of design features on relationship quality with embodied conversational agents: a systematic review
K Loveys, G Sebaratnam, M Sagar… – International Journal of …, 2020 – Springer
… An embodied conversational agent (ECA) is a computer-based dialogue system with a virtual embodiment (full body or face-only) that typically interacts with people using multimodal communication cues (eg speech, text, animated facial expressions or gestures) [1]. ECAs are …

Conversational Error Analysis in Human-Agent Interaction
D Aneja, D McDuff, M Czerwinski – Proceedings of the 20th ACM …, 2020 –
… Each task described a scenario that the participant discussed with the agent. Our intent-based open-ended dialogue system differs from a typical task-based dialogue system as the interaction’s granularity is very coarse, resulting in free-form human-agent dialogue …

Internet Cognitive Behavioral Therapy With or Without Face-to-Face Psychotherapy: A 12-Weeks Clinical Trial of Patients With Depression
K Rauen, S Vetter, A Eisele, E Biskup, A Delsignore… –
… failure of recognizing depressive symptoms, the limited capacities of therapists, and the … Cognitive Behavioral Therapy and Depression Cognitive behavioral therapy is the most widely … First, data on previous and current therapies including pharmacotherapy were not available or …

Internet cognitive behavioral therapy with or without face-to-face psychotherapy in patients with depressive disorders: a longitudinal clinical trial over 12 weeks
K Rauen, S Vetter, A Eisele, E Biskup… – Frontiers in Digital …, 2020 –
… failure of recognizing depressive symptoms, the limited capacities of therapists, and the … Cognitive Behavioral Therapy and Depression Cognitive behavioral therapy is the most widely … First, data on previous and current therapies including pharmacotherapy were not available or …

J Zuters, V Leonova –
… With respect to dialog datasets and research on automated dialog agents (or “chatbots”) an important … no specific goal other than entertainment, or, possibly, some kind of therapeutic objective … labelling and structure of the datasets associated with each of these chatbot types are …

Moving Towards Non-AI To AI
NA Vakil, SB Goyal – European Journal of Molecular & Clinical …, 2020 –
… 5641 facial expressions, conversational tones, body language, as well as actual dialog, systems could get … of extracting the clinical information for research, for planning the therapy as well … emotions as well as react accordingly, therefore some tasks like therapists, caregivers, as …

An Ontology-Based Conversation System for Knowledge Bases
A Quamar, C Lei, D Miller, F Ozcan, J Kreulen… – Proceedings of the …, 2020 –
Page 1. An Ontology-Based Conversation System for Knowledge Bases Abdul Quamar1, Chuan Lei1, Dorian Miller2, Fatma Özcan1, Jeffrey Kreulen2, Robert J Moore1, Vasilis Efthymiou1? ahquamar|fozcan|millerbd|kreulen …

Giving guidance, seeking guidance: teachers’ and learners’ views on guidance during an online course
M Intke-Hernandez, H Mäkäläinen… – Opetusta, ohjausta ja …, 2020 –
Page 104. 104 Giving guidance, seeking guidance: teachers’ and learners’ views on guidance during an online course Minna Intke-Hernandez, Heidi Mäkäläinen & Frédéric Nozais I den här artikeln fokuserar vi på vägledning …

Development of a chatbot with natural language processing
?? ???????? – 2020 –
… requirements for the functionality of the chat bot. 5. To develop a request processing module and a Page 4. 4 … developing chatbots and technologies for their development. Section 3 “Programming a chatbot” describes the development process …

Novel Computational Linguistic Measures, Dialogue System and the Development of SOPHIE: Standardized Online Patient for Healthcare Interaction Education
MR Ali, T Sen, B Kane, S Bose, TM Carroll… – arXiv preprint arXiv …, 2020 –
Page 1. 111 Novel Computational Linguistic Measures, Dialogue System and the Development of SOPHIE: Standardized Online Patient for Healthcare Interaction Education … Interaction Education • 111:13 6.2 Dialogue System …

Conversational agents in a family context: A qualitative study with children and parents investigating their interactions and worries regarding conversational agents
A Horned – 2020 –
… These agents are a practical implementation of computational linguistics usually used by chatbots and sociable AI (, 2020) … One parent told a story about how they once experimented with using the conversational agent as a therapist …

Implementing a Bot Assistant: A case study for a bot helping users using an app
C Kalleas – 2020 –
… Then, for the sake of this application, a chat- bot was created to provide all the above services to the users … the users, requiring them to have little or no involvement. 2.5 Chatbots A chatbot (or, simply, bot) is a computer program, based on Artificial Intelligence (AI) …

Association of Indian Universities
S Garg, A Kauts, H Kaur, I Thamarasseri, I Ahmad… – UNIVERSITY …, 2020 –
… making ability of humans. Narrow-domain dialogue systems and chat bots, chess-playing programs, traffic light controllers, optimization software for logistics of good deliveries are some familiar examples. It could put questions …

Business chatbots for customer service: analysing their impact on companies and their reception by users
E Feron, S De Cock, T François –
… dialogue system, virtual agent, etc … oriented dialog agents” which means that they are dialog systems designed to accomplish specific … psychiatrist himself; he developed this dialog system to fool his patients into believing they were talking to a real person …

Can You Put it All Together: Evaluating Conversational Agents’ Ability to Blend Skills
EM Smith, M Williamson, K Shuster, J Weston… – arXiv preprint arXiv …, 2020 –
… 2 Related work While most commercial dialogue systems rely on hand-coded narrow skills (eg, see Zhou et al. arXiv:2004.08449v1 [cs.CL] 17 Apr 2020 Page 2 … Games are therapeutic to some. (S) U: I use games to relax after a stressful day, the small escape is relaxing …

Hardware and Software Enhancements: Conversational Computer Agents with Initiative
DM Davis, E Jaksha, S Guizani –
… are as safe or safer with the computer than they would be with a human therapist … set up an external ethics panel made up of ethicists, theologians, therapists and clinical … Some of these are team creation coaching, PTSD patient therapy, career counseling, and academic tutoring …

Talking with chatbots: the influence of visual appearance and conversational style of text-based chatbots on UX and future interaction intention
AM Stan – 2020 –
… agents in different fields as online-tutoring, costumer-service and even cognitive therapy (Go & … Recently, Mitsuku was deemed the most humanlike chatbot in the world by a judging panel … Both chatbots are considered the best of their times, ELIZA back then and Mitsuku today …

Designing and Implementing Adaptive Bot Model to Consult Ethiopian Published Laws Using Ensemble Architecture with Rules Integrated
H Asimare – 2020 –
… about the rest of knowledge. Goal-oriented dialog systems are those different systems clearly … chatbots) … Based on “Donna Interactive Chat-bot acting as a Personal Assistant” the conversational bots can be used as virtual assistance …

Conversational web browsing: a heuristic approach to the generation of chatbots out of websites
A PINA – 2020 –
… It is typically used in dialog systems for different practical purposes like customer service or information … Chapter 7 shows the technologies we use to implement the chatbot, and the … that there were unexpected uses for VAs like Amazon Echo, such as speech therapy and support …

Conceptual metaphors impact perceptions of human-ai collaboration
P Khadpe, R Krishna, L Fei-Fei, JT Hancock… – Proceedings of the …, 2020 –
… that as of 2018, as many as 60% of surveyed millenials had used a chatbot [2] and 15% of surveyed internet users had used customer-service chatbots [20] … Others talked about how Most chat bots go through “training” beforehand to be able to parse commonly asked …

Disruptive innovation in the healthcare sector: the advent of AI chatbots
N Hoppe – 2020 –
… therapeutic drug and device design, reading radiology images and making clinical diagnoses … a well-structured database to find drug therapies, speed would no longer be an impediment … chatbot to the list of contacts), platform independence (Android, iOS, Linux) and learning …

Practical Empathy: The Duality of Social and Transactional Roles of Conversational Agents in Giving Health Advice
D Ghosh, I Faik – 2020 –
… Conversational Agents (CA) are dialogue systems endowed with the ability to hold … tients’ experiences, convey a sense of care, and suggest therapeutic interventions (Pennebaker … Experiments with a health advice chatbot,” Cyberpsychology, Behavior, and Social Networking …

Cross-Cultural Design. Applications in Health, Learning, Communication, and Creativity: 12th International Conference, CCD 2020, Held as Part of the 22nd …
PLP Rau – 2020 –
Page 1. Pei-Luen Patrick Rau (Ed.) Cross-Cultural Design Applications in Health, Learning, Communication, and Creativity 12th International Conference, CCD 2020 Held as Part of the 22nd HCI International Conference, HCII …

Report from the NSF Future Directions Workshop, Toward User-Oriented Agents: Research Directions and Challenges
M Eskenazi, T Zhao – arXiv preprint arXiv:2006.06026, 2020 –
… The evaluation of traditional task-oriented dialog systems has focused on objective measures of the quality of system components, task success, and user satisfaction as measured in post-use ques- tionnaires (Walker et al., 1997) …

Challenges in building intelligent open-domain dialog systems
M Huang, X Zhu, J Gao – ACM Transactions on Information Systems …, 2020 –
… There is a short review on deep retrieval-based dialogue systems [10] where the authors dis … To make an engaging conversation, the dialog system needs to produce contentful, interesting, and interpersonal … Challenges in Building Intelligent Open-domain Dialog Systems 21:11 …

Do Multilingual Users Prefer Chat-bots that Code-mix? Let’s Nudge and Find Out!
A Bawa, P Khadpe, P Joshi, K Bali… – Proceedings of the ACM …, 2020 –
… Do Multilingual Users Prefer Chat-bots that Code-mix … In this paper, we explore whether chatbots should accommodate for the CM of the individual users they interact with … We evaluate if users express a marked preference for a chatbot that reciprocates their CM over an otherwise …

Can Robots Make us Better Humans?
ML Cappuccio, EB Sandoval, O Mubin, M Obaid… – International Journal of …, 2020 – Springer
This position paper proposes a novel approach to the ethical design of social robots. We coin the term “Virtuous Robotics” to describe Human.

IJC Timmermann, IALS Al-Tameemi –
… processes that help for example in health surveillance and therapy, but also in genealogy … first has an emphasis on research to achieve for example progress in individual therapies and to understand an individual risk of disease … This can be realized by a dedicated chatbot …

The Role of Psychological Reactance in Human-Computer Interaction
P Ehrenbrink – 2020 – Springer
… SAM Self Assessment Manikin SSRS Salzburger State Reactance Scale TRS Therapeutic Reactance Scale TV Television set References 1. International Telecommunication Union: Subjective quality evaluation of telephone services based on spoken dialogue systems. Tech …

Computational models of coherence for open-domain dialogue
A Cervone – Computer Science, 2020 –
… 14 2.1.2 Task-oriented Modular Dialogue systems … Speech Recognition CA Conversational Agent DA Dialogue Act DM Dialogue Manager FU Functional Unit MR Meaning Representation NLG Natural Language Generation SDS Spoken Dialogue System SLU Spoken …

A Study on Advisory Online Comments for a Motivational Dialogue System
PS EWA – 2020 –
… motivational strategies aimed at PTSD patients, based on their therapy progress and trust in success of the treatment … There are also dialogue systems that are … The dialogue system described in this chapter acted as both an assistant and a calendar …

Machine Learning in Mental Health
A Thieme, D Belgrave, G Doherty –
… and risk factors; developing predictions about disease progression; and personalizing and optimizing therapies … of digital technology for improving access, engagement, and outcomes of therapeutic treatment is … of the motivational interviewing (MI) skills of a therapists from the …

Self-monitoring technologies to promote healthy behavior in the long term
MM Randriambelonoro – 2020 –
Page 1. Thesis Reference Self-monitoring technologies to promote healthy behavior in the long term RANDRIAMBELONORO, Mirana Michelle Abstract Nowadays, the world is facing two major issues: Non-Communicable Diseases and ageing population …

What is the Best Action for Children toWake UpandPut to Sleepa Conversational Agent? A Multi-Criteria Decision Analysis Approach
F Catania, M Spitale, G Cosentino… – Proceedings of the 2nd …, 2020 –
… 1 INTRODUCTION A conversational agent (CA) is any dialogue system able to interact with a human through natural language [6]. This technology is getting more embedded into peoples’ lives: Juniper Research esti- mated 3.25 billion CAs in use in 2018 all over the world [42 …

Engagement in Human-Agent Interaction: An Overview
C Oertel, G Castellano, M Chetouani… – … in Robotics and AI, 2020 –
… to specific virtual agent solutions or frameworks, while Chatbot, Simulation, Custom … of education, health, games, companion, 102 conversation, sales, therapy, host and … storyteller, game opponent, demonstrator, collaborator, 104 teleoperated, tutor, therapist, elicitor, entertainer …

Evaluating machines by their real-world language use
R Zellers, A Holtzman, E Clark, L Qin, A Farhadi… – arXiv preprint arXiv …, 2020 –
… Likewise, we hypothesize that progress on TuringAdvice might have high impact for good. An AI capable of writing consistently helpful ad- vice – perhaps, a virtual therapist (DeVault et al., 2014) – could greatly help people in need …

The effect of voice and humour on users’ perceptions of personal intelligent agents
S Moussawi, R Benbunan-Fich – Behaviour & Information …, 2020 – Taylor & Francis
… 2009; Niculescu and Banchs 2019). Humour’s benefits include a more enjoyable interaction and likeable agent, a higher system rating and interaction quality and a good error recovery medium for chatbots (Nijholt et al. 2017; Dybala et al …

Designing a Chatbot as a Mediator for Promoting Deep Self-Disclosure to a Real Mental Health Professional
YC Lee, N Yamashita, Y Huang – Proceedings of the ACM on Human …, 2020 –
… utilized a therapy chatbot “Woebot” in their study to explore its feasibility to help reveal … This was motivated by the finding that therapists’ self-disclosure had many positive … disclosure, eg, enhancing positive expectations and motivation and strengthening the therapeutic bond [28 …

Empowering Things with Intelligence: A Survey of the Progress, Challenges, and Opportunities in Artificial Intelligence of Things
J Zhang, D Tao – IEEE Internet of Things Journal, 2020 –
… days. Therefore, a smart parking system may infer that he probably works nearby. Then, it can recommend and introduce some parking offers, car maintenance, and nearby restaurants to him via an AI chatbot. These application …

Media Technology
M Preller – 2020 –
… Take the customer service example: if one would replace a (stereotypical female) callcenter employee with a chatbot, interaction would take … of the 1980s research focusing on machine translation and text analysis to develop applications such as dialogue systems, text mining …

Recovery in a digitalized world: An inductive qualitative case study on employers’ and employees’ perceptions of digital solutions to promote recovery
M Liljeqvist, J Hillyer – 2020 –
Page 1. Recovery in a digitalized world – An inductive qualitative case study on employers’ and employees’ perceptions of digital solutions to promote recovery KURS: Examensarbete i företagsekonomi, 15 hp PROGRAM: Human …

Reinforcement learning for personalization: A systematic literature review
F den Hengst, EM Grua, A el Hassouni… – Data Science –
The major application areas of reinforcement learning (RL) have traditionally been game playing and continuous control. In recent years, however, RL has been increasingly applied in systems that interact with humans. RL can personalize digital system.

A Companion Robot for Modeling the Expressive Behavior of Persons with Parkinson’s Disease
AP Valenti – 2020 –
… Laboratory, mixed with collaboration with the research staff in the Psychology and Occupational Therapy departments at Tufts … Page 27. motivation in social and therapeutic situations … used in clinical settings to assist the occupational therapist in, for example, patient evaluation …

Machine learning in mental health: A systematic review of the HCI literature to support the development of effective and implementable ML systems
A Thieme, D Belgrave… – ACM Trans. Comput …, 2020 –
… ML techniques can potentially offer new routes for learning patterns of human behavior; identifying mental health symptoms and risk factors; developing predictions about disease progression; and personalizing and optimizing therapies …

Tell Me About Yourself: Using an AI-Powered Chatbot to Conduct Conversational Surveys with Open-ended Questions
Z Xiao, MX Zhou, QV Liao, G Mark, C Chi… – ACM Transactions on …, 2020 –
… Third, compared to simple chatbots with very limited conversational capabilities, the Juji chatbot is equipped with a rich set of conversational skills (Table 1 … Nonetheless, a recent chatbot study finds that it is still quite challenging to create capable chat- bots for handling tasks …

Machine Learning in Mental Health: A Systematic Review of the HCI Literature to Support the Development of Effective and Implementable ML Systems
A Thieme, D Belgrave, G Doherty – ACM Transactions on Computer …, 2020 –
… ML techniques can potentially offer new routes for learning patterns of human behavior; identifying mental health symptoms and risk factors; developing predictions about disease progression; and personalizing and optimizing therapies …

Designing and Evaluating Young Children’s Interaction During an Alexa Trivia Game
Y Du – 2020 –
… Page 21. 8 The process of designing and developing complex dialog systems for VAs … therapy. Speech therapists Williamson (2019) documented their personal experience using VAs to enable children with cerebral palsy to use artificially synthesized speech delivered …

The Influencing Factors of Trust in Human-like Agents
??? – 2020 –
Page 1. ?????-???-???? 2.0 ???? ???? ??? ??? ??? ??? ??? ???? ? ? ???? ??, ??, ??, ??, ?? ? ??? ? ????. ??? ?? ??? ??? ???: ? ???, ? ???? …

Intelligent Decision Support Systems: A Journey to Smarter Healthcare
S Belciug, F Gorunescu – 2020 – Springer
Page 1. Intelligent Systems Reference Library 157 Smaranda Belciug Florin Gorunescu Intelligent Decision Support Systems–A Journey to Smarter Healthcare Page 2. Intelligent Systems Reference Library Volume 157 Series Editors …

Acquiring New Definitions of Entities
B Galitsky – Artificial Intelligence for Customer Relationship …, 2020 – Springer
… This feature is lacking by not only major search engines but also by virtual assistants as well. Historically, even Eliza (Weizenbaum 1976) chatbot attempted to imitate understanding of human definitions but since then no dialogue system approached a robust understanding …

Columbus State University Honors College: Senior Theses, Spring 2020
T Anguilm, J Barkhouse, V Coleman, A Dorbu… – 2020 –
… signals.23 If resorption of bone is greater than the growth of bone, osteoporosis can develop.23 The current therapies for preventing … pancreas nor did it affect glucose metabolism.25 However, because this peptide fragment was still relatively large for a therapeutic …

Era of Intelligent Systems in Healthcare
S Belciug, F Gorunescu – … Decision Support Systems—A Journey to …, 2020 – Springer
The aim of this chapter is to prepare the reader for the outstanding trip that she/he embarked when starting reading this book. At first, we shall try to look for answers to some of the most…

A Systematic Review of Automatic Question Generation for Educational Purposes
G Kurdi, J Leo, B Parsia, U Sattler… – International Journal of …, 2020 – Springer
While exam-style questions are a fundamental educational tool serving a variety of purposes, manual construction of questions is a complex process that req.

On the granting of moral standing to artificial intelligence: a pragmatic, empirically-informed, desire-based approach
NA Novelli – 2020 –
Page 1. This thesis has been submitted in fulfilment of the requirements for a postgraduate degree (eg PhD, MPhil, DClinPsychol) at the University of Edinburgh. Please note the following terms and conditions of use: This work …

Suicidal ideation detection in online social content
S Ji – 2020 –
… which was later discontinued because of privacy issues. The latter is a Facebook chatbot based on cognitive behavioral therapy and natural language processing (NLP) techniques for relieving people’s depression and anxiety …

A Marcus, E Rosenzweig – 2020 –
Page 1. Aaron Marcus Elizabeth Rosenzweig (Eds.) Design, User Experience, and Usability Design for Contemporary Interactive Environments 9th International Conference, DUXU 2020 Held as Part of the 22nd HCI International …

The role of explainable AI in the research field of AI ethics: systematic mapping study
H Vainio-Pekka – 2020 –
… When talking about AI, people often think about robotics, bots, and autonomous machines. Robotics refers to AI’s embodiment, and bots refer to virtual entities, usually powered by machine learning, such as virtual assistants or chatbots …

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