Notes: Intelligent virtual agents (IVAs) are computer-based systems that are designed to interact with humans in a natural, conversational manner. IVAs are often used as customer service representatives, chatbots, or virtual assistants,…
Notes: Intelligent virtual agents (IVAs) are computer-based systems that are designed to interact with humans in a natural, conversational manner. IVAs are often used as customer service representatives, chatbots, or virtual assistants,…