Notes:
Chatbots are being used in banks in a number of ways to improve customer service, reduce costs, and streamline operations. Here are a few examples of how chatbots are being used in the banking industry:
- Customer service: Chatbots can be used to provide customers with quick and convenient access to information and assistance. For example, a chatbot could answer frequently asked questions about account balances, transactions, and other banking services, or provide guidance on how to use online banking or mobile apps.
- Fraud detection: Chatbots can be trained to identify and flag suspicious activity in real-time, helping banks to prevent fraud and protect customers’ accounts. For example, a chatbot might alert bank staff to unusual patterns of behavior or unusual account activity.
- Personal finance management: Chatbots can be used to help customers manage their money more effectively by providing personalized advice and recommendations. For example, a chatbot might suggest ways to save money, or provide recommendations for financial products or services based on the customer’s needs and goals.
- Loan application process: Chatbots can be used to streamline the loan application process by helping customers to complete and submit their applications online, and by providing real-time status updates on the progress of the application.
- Marketing: Chatbots can be used to communicate with customers and promote products and services, such as credit cards or loans. For example, a chatbot might send personalized offers or reminders to customers based on their past behavior or preferences.
Resources:
- active.ai/one .. self service platform for credit unions and banks
- kasisto.com .. virtual assistants and bots fluent in finance
- personetics.com .. self driving finance platform for banks
Wikipedia:
References:
- Chatbot for Banking Industry Projections, SWOT Analysis, Trends and … (16 Oct 2018)
- Diamond Bank’s ADA goes into stock trading (10 Oct 2018)
- Chat bots to voice-based fund transfer, digital wave sweeping Indian … (3 Oct 2018)
- Chatbot for Banking Industry Analysis, Size, Share, Growth, Trends … (28 Sep 2018)
- Axis Bank’s AI backed chatbot helps to reduce email volumes (22 Sep 2018)
- Raiz launches chatbot in response to banking Royal Commission (20 Sep 2018)
- Hang Seng Bank enables AI chatbot HARO to assist in management … (13 Sep 2018)
- CIBC Innovation Banking invests in AI chatbot platform Chatkit (23 Aug 2018)
- Access Bank joins the league of Whatsapp banking (9 Aug 2018)
- Facebook wants your financial data, but only to power chat bots (7 Aug 2018)
- Here’s what I think of Diamond Bank ADA – personal banker Chatbot (24 Jul 2018)
- Money Management Chatbot Plum Now Supporting Challenger Banks … (11 Jul 2018)
- Finn AI collaborates with Visa Developer to expand its banking chatbot … (15 Jun 2018)
- Axis Bank joins chatbot club with AI-powered assistant (14 Jun 2018)
- Mad about erica: Why a million people use Bank of America’s chatbot (13 Jun 2018)
- Axis Bank launches AI-powered chatbot for customers (10 Jun 2018)
- Kakao Bank to launch chatbot to upgrade unmanned customer service (8 Jun 2018)
- OCBC Bank’s Emma: How a chatbot aided in generating leads and … (7 Jun 2018)
- Axis Bank launches new chat bot service for its customers (7 Jun 2018)
- Deutsche Bank, BNY Mellon jointly deploy chatbot-to-chatbot … (4 Jun 2018)
- Erica is ready to help: Bank of America launches its chatbot (4 Jun 2018)
- Mercantile Bank adds chatbot for easier access (25 Apr 2018)
- Hong Leong Bank introduces HALI chatbot with AI capabilities (3 Apr 2018)
- Hong Leong Bank’s new chatbot HALI to assist HR division (2 Apr 2018)
- Cleo, the chatbot that wants to replace your banking apps, has … (20 Mar 2018)
- Diamond Bank introduces Artificial Intelligence Chatbot (18 Mar 2018)
- Bank of America launches Erica chatbot (16 Mar 2018)
- Finn AI, BMO Launch personal banking chatbot (15 Mar 2018)
- BMO Launches Personal Banking Chatbot on Facebook Messenger (15 Mar 2018)
- Chat with Ada! Diamond Bank launches Artificial Intelligence-powered … (15 Mar 2018)
- Finn AI Launches Personal Banking Chatbot with BMO (15 Mar 2018)
- BMO Leverages Power of Artificial Intelligence to Roll Out Personal … (15 Mar 2018)
- Diamond Bank launches Artificial Intelligence-powered ChatBot (15 Mar 2018)
- Diamond Bank launches artificial intelligence powered Chatbot ‘Ada’ (14 Mar 2018)
- Diamond Bank launches AI-powered Chatbot for Nigerian customers (13 Mar 2018)
- Diamond Bank launches Artificial Intelligence-powered Chatbot for … (13 Mar 2018)
- Diamond Bank Unveils Chatbot ‘Ada’ (12 Mar 2018)
- SpiceFactory Introduces Cognito Chatbot Platform for Banks (12 Mar 2018)
- Bancolombia Has Introduced New Tabot Chatbot for Facebook … (23 Feb 2018)
- Three things an AI chatbot taught an Israeli bank (14 Feb 2018)
- TD Ameritrade Chatbot Lets Users Trade Over Twitter (8 Feb 2018)
- YES Bank reports 22.4M UPI transactions for December 2017; AEPS … (30 Jan 2018)
- Ratan Tata-backed Niki.ai builds chatbot for Federal Bank’s mobile app (23 Jan 2018)
- FedMobile Banking app gets chatbot-based virtual assistant (22 Jan 2018)
- Federal Bank launches chatbot on its mobile app with Niki.ai partnership (22 Jan 2018)
- AI-based chatbot gets to do banking for customers of Commonwealth … (21 Jan 2018)
- Big banks unveil app, chatbot (21 Jan 2018)
- Meet Ceba, Commonwealth Bank of Australia’s AI-Powered Chatbot (19 Jan 2018)
- CommBank’s new chatbot Ceba performs 200 banking tasks (18 Jan 2018)
- UK Fintech Nuvo Launches Facebook Chatbot For Financial Advice … (18 Jan 2018)
- UBA deploys Facebook chatbot for e-banking (15 Jan 2018)
- United Bank for Africa launches chatbot Leo (15 Jan 2018)
- United Bank for Africa launches Facebook Messenger chatbot (12 Jan 2018)
- Japan’s Shizuoka Bank joins chatbot drive by adding virtual staff on its … (10 Jan 2018)
- HDFC Bank’s chatbot will now be available with Google Assistant (20 Dec 2017)
- HDFC Bank’s chatbot now works with Google Assistant: Accessible on … (20 Dec 2017)
- HDFC Bank’s artificial intelligence powered chatbot Eva to be … (20 Dec 2017)
- HDFC Bank’s chatbot ‘Eva’ now works with Google Assistant (19 Dec 2017)
- Active.ai is offering personalised chat bot services to banking customers (26 Nov 2017)
See also:
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- R2A Chatbot Prototype Helps the Philippine Central Bank Sort and Resolve Complaints
- Chatbot for bank.
- Chatbot Banking
- Banking Assistant Chatbot Demo
- Bank ChatBot Demo V2.0
- Bank Chatbot Demo
- Impact of chat bots on Banking Industry
- Twixor Banking chatbot
- Watson Chatbot Banking through mobile voice
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- Mercantile Bank launches chatbot
- Bank of Beirut Chatbot
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- Chatbot Summit Tel Aviv 2018 | The Story Behind Smartest Banking Bot in Italy!
- Digital Bank Quito 2018 – Presentación Chatbot
- Why Chat Bot in Banking Industry?
- google dialogflow powered bank chatbot helping users reset password
- Chat Bot Demo – Banking Insurance
- HDFC Bank’s chatbot now works with Google Assistant
- How a Chatbot and AI Can Transform the Banking Experience | Cognizant
- Netcore’s Chatbot for Banking Industry
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- ATB Financial Launches Banking Chatbot in Facebook Messenger
- Twixor – Banking Chatbot – Block card
- Banking Chatbot – Block My card
- Conversations with a bank’s chatbot … in 2020
- Conversational Banking via Chatbot
- Kasisto’s Kai Banking Platform, Mastercard chat bot example
- Banking and Financial Services Messenger Chatbot – Emirates NBD Facebook bot case study
- Banking Chat Bot
- Create a cognitive banking chatbot with Node.js and Watson
- Banking Chatbot Assisto by Comtrade Digital Services
- Numbercom Bitcoin Banking Chatbot BankBot
- Qwazou First Spanish Banking Sector Chatbot
- MRR eBlood Bank Chatbot
- Bank of America launches AI chatbot Erica — here’s what it does.
- Chatbot Lets You Save Money By Legally Hacking Into Your Bank Account
- Teller Alfred banking ChatBot – TAMU Hack 2016
- LINA – The banking chatbot