Notes:
National Rail Enquiries’ Ask Lisa, developed by Creative Virtual and their partners The Virtual Zone answers over 9,000 questions per day about passenger rail services. Creative Virtual also created the automated online assistants for Lloyds Banking Group and Verizon, who has seen a call deflection of up to 40% as a result of the implementation of Ask Verizon partnering with AlterEgos.
Resources:
Wikipedia:
See also:
Intelligent Software Assistants
- Combining Virtual & Real Customer Support
- Employee Support with V-Person
- Argyle Customer Care Leadership Forum 2016 Panel Discussion
- Snapshot: V-Person™ Personalization & Integration
- Snapshot: V-Person™ by Creative Virtual
- Ask Verizon’ Demonstration
- Talk, Type & Tap
- Omnichannel Smart Help from Creative Virtual