The Elements of VUI Style: A Practical Guide to Voice User Interface Design


The Elements of VUI Style: A Practical Guide to Voice User Interface Design (2012) .. by @Didou & @mamita99


Table of Contents

Preface … i

1. Introduction … 1

2. Opening the Dialog … 7

3. Prompt Design … 13

4. Menu Design … 21

5. Language Design … 29

6. Barge-In … 33

7. Error Strategies … 37

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9. Verbal Strategies … 49

10. Non-Verbal Dialog Marking .. 55

11. Silence … 59

12. Closing the Dialog … 65

13. Conclusion … 71

Appendices … 75

A: Notes on VUI Design … 77

B: The Elements of Deployment … 83

C: On Speech Recognition … 89

D: The Elements of Tuning … 93

E: Demonstrating Speech IVR … 97

G: Examples of Intelligent IVR

H: Why IVR Automation? … 107

I: Why the Phone? … 111

J: Vendors Vs. Users … 113

K: Why Deployments Fail … 117

L: Glossary … 119

References and Further Readings .. 123

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