SMS Chatbots

Notes:

SMS chatbots are chatbots that use the Short Message Service (SMS) protocol to communicate with users. SMS is a technology that allows for the exchange of text messages between mobile phones and other devices. SMS chatbots are designed to interact with users via text messages, allowing them to provide information, answer questions, and perform other tasks using natural language processing and other AI technologies.

SMS chatbots are often used in customer service or support scenarios, where they can provide quick and convenient answers to common questions or issues. They can also be used in marketing or sales contexts, where they can provide information about products or services, or help users to make purchases or book appointments.

SMS chatbots are a useful tool for providing information and assistance to users via text messages. By using natural language processing and other AI technologies, SMS chatbots are able to understand and respond to user requests in a more natural and human-like way, making them a valuable tool for a variety of applications.

Text messaging, or texting, refers to the act of sending and receiving text messages using a mobile phone or other device. Text messages are typically short messages that are sent and received using SMS technology, although other technologies, such as instant messaging (IM) and internet-based messaging apps, can also be used for texting.

Text messaging has become a popular way for people to communicate, especially when they are unable to speak on the phone or are in a location where phone conversations are not possible. Text messages can be sent and received quickly and easily, and they can be used to convey a wide range of information, from simple messages and alerts to more complex conversations.

Resources:

Wikipedia:

References:

See also:

100 Best SMS Bot Videos | POLINT-112-SMS

Feasibility of pediatric obesity and prediabetes treatment support through Tess, the AI behavioral coaching chatbot
TN Stephens, A Joerin, M Rauws… – Translational behavioral …, 2019 – academic.oup.com
… This chatbot service engages users in on-demand, convenient, and personal conversations through convenient communication channels (ie, SMS text message, Slack, WhatsApp or Facebook Messenger); SMS text messaging was utilized in this study …

Chatbot based College Information System
RM Sharma – rrjournals.com
… students spends time on messaging software for communication, such as SMS (texting), WeChat, SnapChat … 7. Limitations of websites and apps in college information system Text messaging is the best … can be revolutionized with the use of artificial intelligence based chatbot tutor …

Mobile Phone-Based Chatbot for Family Planning and Contraceptive Information
SA Hussain, F Ogundimu, S Bhattarai – International Conference on …, 2019 – Springer
… from users, SMS offers a viable intervention strategy, as 99% of all SMS-received are … Text-messaging interventions have consistently proven to be effective in a range of health topics … 6]. To further emphasize the significance of using mobile phone-based texting services, few …

Future English Learning: Chatbots and Artificial Intelligence
NY Kim, Y Cha, HS Kim – Multimedia-Assisted Language …, 2019 – journal.kamall.or.kr
… for direct interaction between chatbots and humans through voice recognition systems or texting for the … to become the user’s best friend by having a conversation via SMS messages (Figure 4 … This chatbot can understand the user context, and allow it to respond with contextually …

Chat-Bot-Kit: A web-based tool to simulate text-based interactions between humans and with computers
K Sugisaki – arXiv preprint arXiv:1911.00665, 2019 – arxiv.org
… of others, which renders the interaction again more closely to face-to-face communication, compared to classical text messaging services such as SMS. In recent years, major tech companies have also started to o er chatbot platforms that allow businesses to automate …

Challenges and Lessons Deploying a Physical System for Resource Exchange in Local Communities
A Gallardo, N Dell, M Naaman – … Companion Publication of the 2019 on …, 2019 – dl.acm.org
… on Mi- crosoft’s Bot Framework, integrated with their LUIS parser and Twilio’s SMS API … participant was logged out, they would need to sign back in by texting “authorize” and … with the lock and waited for commands based on text messages, the text messaging chatbot service, and …

Creating A Virtual Chatbot To Scaffold Skills Development In First-Year Engineering Education
I Kreynin, MS Manek, C Variawa – Proceedings of the …, 2019 – ojs.library.queensu.ca
… This tool is an SMS-based chatbot with five main functions: 1. Gather consent for study participation 2. Explain the purpose of and procedure for the study being conducted 3. Enable users to journal by texting RJB, scaffolding their journaling with 3 specific questions …

Development of an interactive Messenger chatbot for medication and health supplement reminders
KY Fang, H Bjering – … Management: Celebrating 70 years of Strength …, 2019 – himaa.org.au
… regimens, however most of them focused on simple reminder devices or the use of mobile phone based reminders like SMS and reminder … at the start of the trial that they can turn off the subscription at any time by simply texting “unsubscribe me” to the chatbot, however most …

Text messaging to enhance behavioral health treatment engagement among justice-involved youth: qualitative and user testing study
M Tolou-Shams, J Yonek, K Galbraith… – JMIR mHealth and …, 2019 – mhealth.jmir.org
… Participants were asked about their current texting practice with youth or caregivers as well as to describe the individual, family, and system-level benefits to and challenges associated with using an SMS text-messaging system to send systematic appointment reminders and …

Emergency Patient Care System Using Chatbot
P Raj, R Murali Krishna, SM Krishna, KH Vardhan… – ijtre.com
… The system also contains a panic or SOS button, which when pressed sends an SMS to the emergency contact list … To reduce the difficulty of texting, a voice-based conversation in the medical chatbot will be created … “An Approach to Enhance Chatbot Semantic Power and …

… of Health and Demographics on Refill Requests by Medicare Patients Using a Conversational Artificial Intelligence Text Messaging Solution: Cross-Sectional …
M Noble, A Paster, RS Prayaga – mhealth.jmir.org
… Procedure The intervention used the mPulse Mobile platform to deliver SMS text messages to patients … Patients in the text messaging group received a refill reminder dialogue that consisted of a series of messages written at … Patient wants to unsubscribe from texting program but …

Essential Features and Critical Issues with Educational Chatbots: Toward Personalized Learning via Digital Agents
J Riel – … , Administration, and Technologies. Hershey, PA: IGI …, 2019 – papers.ssrn.com
… Chatbot, conversational agent, pedagogical agent, personalized learning, text messaging, digital learning … Instant messaging and text-based chat apps, such as Facebook Messenger, iMessage, SMS, WhatsApp, and Kik, have become increasingly popular in the …

… of Health and Demographics on Refill Requests by Medicare Patients Using a Conversational Artificial Intelligence Text Messaging Solution: Cross-Sectional …
RB Prayaga, R Agrawal, B Nguyen… – JMIR mHealth and …, 2019 – mhealth.jmir.org
… The intervention used the mPulse Mobile platform to deliver SMS text messages to patients. Patients in the text messaging group received a refill reminder dialogue that consisted of a series of … Patient wants to unsubscribe from texting program but does not reply “STOP” or 7867 …

Engaging Museum Visitors with AI: The Case of Chatbots
G Gaia, S Boiano, A Borda – Museums and Digital Culture, 2019 – Springer
… I think institutions like museums have a great opportunity in the chatbot space … SFMOMA) has developed Send Me SFMOMA (http://www.sfmoma.org/send-me-sfmoma/), an SMS service that … Using the service and texting the words “send me” followed by a keyword, a color, or an …

Interactive Chatbot Using AIML
UG Scholar – pdfs.semanticscholar.org
… Those tags enable users toSend SMS, Send email, Dial, search, maps etc … It has files for texting, spellings, common spelling mistakes, abbreviations interjections mapped as speech acts … TAKE TIME TO MATURE No matter what framework one uses, designing a chatbot is an …

Secure Text Messaging in Healthcare: Latent Threats and Opportunities to Improve Patient Safety.
PA Hagedorn, A Singh, B Luo… – Journal of …, 2019 – journalofhospitalmedicine.com
… 5. The Nielsen Company. In US, SMS Text Messaging Tops Mobile Phone Calling. https://www.nielsen.com/us/en/insights/article/2008/in-us-text-messaging-tops-mobile-phone- calling … US Teen Mobile Report Calling Yesterday, Texting Today, Using Apps Tomorrow …

Bot Federation: Skill Delegation Feature for Wit Bot Engine
JPO Sismeiro – 2019 – iconline.ipleiria.pt
… 40 Figure 12 – User texting chatbot with federation enabled ….. 49 … 16 SMS application would. This means that messaging platforms are aiming to become more … interface that is designed to be used by non-programmers. Afterward, the same chatbot can …

Psychological Artificial Intelligence Service, Tess: Delivering On-demand Support to Patients and Their Caregivers: Technical Report
A Joerin, M Rauws, ML Ackerman – Cureus, 2019 – ncbi.nlm.nih.gov
… Accessing support from Tess is convenient via existing communication channels such as text messaging (SMS) and Facebook … give a basic risk assessment and send a crisis alert via SMS to a … supportive for participants with physical limitations or for those who find texting to be …

Exploring community smokers’ perspectives for developing a chat-based smoking cessation intervention delivered through mobile instant messaging …
TT Luk, SW Wong, JJ Lee, SSC Chan… – JMIR mHealth and …, 2019 – mhealth.jmir.org
… to recipients, may incur greater operation cost than other SMS text messaging interventions, which … use disorder and physical inactivity, and other interactive digital health intervention, including Chatbot … and counselors), which are necessary for training the chatbots to recognize …

Evaluating the Usability of Pervasive Conversational User Interfaces for Virtual Mentoring
EW Huff, NA Mack, R Cummings, K Womack… – … Conference on Human …, 2019 – Springer
… People tend to abbreviate when texting” and “because it’s through text messaging I would want to greet the mentor before engaging in a conversation … The conversational agents were what many of the participants expected as active users of Twitter and SMS [11, 24] …

X2 AI Tess: Working with AI Technology Partners
M Rauws, J Quick, N Spangler – 2019 – archive.hshsl.umaryland.edu
… The most popular com- munication channels used are text messaging (i-message or SMS), Facebook messenger … latest initiative will lever- age funding from the Centre for Aging and Brain Health Innovation (CABHI) to deliver a voice-enabled chatbot through Amazon …

User Group; User centric approach: Qualification of the interaction with the digital ecosystem
JY Montfort, T Aubonnet, F Lemoine, N Simoni… – 2019 – hal.archives-ouvertes.fr
… privacy mastery ie cookies control, localization control, hide the text of SMS received, etc … The chatbot is a robot able to speak and imitate human behaviour, whether written … There are several interfaces: text messaging chatbots, and voice interfaces that allow humans to interact …

Artificial intelligence and mental health
G Blashki, S Lock – futureleaders.com.au
… this tool combines both analysis of voice and phone data such as texting, duration of … user and can be accessed through existing communication channels such as a text messaging (SMS), Facebook messenger … are tools which operate in much the same way as a chatbot, but the …

Acceptability of Robotic-Assisted Exercise Coaching Among Diverse Youth: Pilot Study
AK Barwise, CA Patten, MJ Bock… – JMIR pediatrics and …, 2019 – pediatrics.jmir.org
… A more recent systematic review found that SMS text messaging may increase physical activity, but specifics about effective intervention elements were … Among adults, digital health coaching delivered through the Web or mobile phones (eg, texting or apps) is also effective for …

Building a Sextbot: botrotica
KW Mathewson – korymathewson.com
… Sexting— the portmanteau of sex and texting added to the Merriam-Webster’s Collegiate … and interaction over the 5.5 hour event handling 847 messages (731 SMS + 136 MMS … Perhaps these ‘pretend’ channels are not ‘obscene’ or as chatbot pioneer Weizenbaum believed [11] …

Expanding Access to Depression Treatment in Kenya Through Automated Psychological Support: Protocol for a Single-Case Experimental Design Pilot Study
EP Green, N Pearson, S Rajasekharan… – JMIR research …, 2019 – researchprotocols.org
… Zuri works by engaging a patient in conversation via a variety of trusted channels, including text messaging (short message service [SMS]). Either Zuri or the patient can start a conversation, and Zuri can be programmed to walk …

Substantive Legal Software Quality: A Gathering Storm?
M Lauritsen, Q Steenhuis – … Conference on Artificial Intelligence and Law, 2019 – dl.acm.org
… the REST API, through emails, or even through SMS text messaging … can connect to external data sources, with some such integrations built-in, such as Twilio (for SMS and fax … Creating a basic chatbot uses a very simple syntax, with Q(label): marking a question and A(label …

Mobile phone ownership, text messages, and contraceptive use: Is there a digital revolution in family planning?
A Jadhav, J Weis – Contraception, 2019 – Elsevier
… mobile ownership and health outcomes, and also demonstrate the limitations of SMS services in … did not find evidence that the specific country context of texting for family … This would be helpful in pinpointing successful text messaging strategies: whether it’s information related to …

WellPower: A Sustainable and Scalable Approach to Addressing the Water Crisis in Kenya Using an Innovative Smartphone
ABC Water – Ideas for Action 2019 – elibrary.worldbank.org
… The MVP relies on SMS (texting), so it consumes very little data; users who do not want to download the app out of data usage concerns could continue … WellPower| 35 We are already running a chat bot that facilitates ordering and payment on WhatsApp and SMS through twilio …

New trends in education as the aspect of digital technologies
K Ordov, A Madiyarova, V Ermilov, N Tovma… – Technology, 2019 – academia.edu
… It is worth paying attention to such trends as the use of short text messaging (SMS) service using special Internet … With the help of SMS there is always an opportunity to inform participants about changes in the plan, to … In many solutions, the chatbot “work” in technical support …

Healthcare ex Machina: Are conversational agents ready for prime time in oncology?
JE Bibault, B Chaix, P Nectoux, B Brouard – Clinical and translational …, 2019 – Elsevier
… They can be deployed over various modalities, such as text-based services (text messaging, mobile applications, chat … Conversational agent. digital assistant. chatbot. oncology. cancer … 4]. In 2001, SmarterChild was made available as a bot distributed across SMS networks and is …

Chat-based instant messaging support combined with brief smoking cessation interventions for Chinese community smokers in Hong Kong: Rationale and study …
TT Luk, WHC Li, DYT Cheung, SW Wong… – Contemporary clinical …, 2019 – Elsevier
… and technologically advanced digital intervention such as Chat bots [37], which can provide more sustainable, interactive and synchronous personalized cessation support to smokers. Unlike previous text-messaging trials that utilized a computer-based automatic SMS system to …

An Ethical Evaluation of Three Digitization Measures in the Health Sector: How to Better Accommodate Patients Suffering Chronic Diseases
P Kjelkenes – 2019 – bibliotheca.uib.no
… CVD indicates cardiovascular disease; IVR, interactive voice response/automated calls; SMS, short message service/text messaging” … Skarbø is conducting at Helse Vest and at the University of Bergen to develop a chatbot with the purpose of following up patients suffering …

Mobile Applications and Journalistic Work
AJ Steinke, V Belair-Gagnon – Oxford Research Encyclopedia of …, 2019 – oxfordre.com
… were native apps installed through the application store and included SMS news alerts … Texting and sharing multimedia messages (eg, on open and closed mobile chat applications … began to exchange information with users in real time, using text messaging, voice messaging …

Corpus Linguistics for Online Communication: A Guide for Research
LC Collins – 2019 – taylorfrancis.com
… Nottingham Online Business Learner English Corpus PII Personally Identifiable Information SMS Short Messaging Service: colloquially known as text messaging UCREL University … ELIZA1 (Weizenbaum, 1966) that we might now recognise as a Chatbot and which …

Recent Technology-Driven Advancements in Cardiovascular Disease Prevention
J Lee, HS Kim, DJ Kim – Cardiovascular Prevention and …, 2019 – e-jcpp.org
… mobile apps were used.44) As information and communication technologies continue to develop, smartphone apps, such as chatbots, will be … Wearable sensor/device (Fitbit One) and SMS text-messaging prompts to increase physical activity in overweight and obese adults: a …

Emotional Priming of Text Messages Using Colour and Tactile Expressions
AD Cheok, EY Zhang – Human–Robot Intimate Relationships, 2019 – Springer
… However, in the communication with virtual partners that do not have a physical, graphical, or voice representation, users are unable to receive non-verbal cues through these channels. Text is often the only medium that chatbots and virtual agents use to interact with users …

Understanding Instant Messaging in the Workplace
JA Rajendran, H Baharin, FM Kamal – International Visual Informatics …, 2019 – Springer
… Relay Chat (IRC) allows users to connect to networks with client software to chat with groups in real-time also known as internet text messaging [5]. IRC … In most countries, Short Message Service (SMS) is expensive and it appears that via mobile internet texting or calling is …

Chatterbox: Conversational interfaces for microtask crowdsourcing
P Mavridis, O Huang, S Qiu, U Gadiraju… – Proceedings of the 27th …, 2019 – dl.acm.org
… crowdsourcing tasks and also a system that can handle tasks with simple sms exchange … the standard message UI element, used by the workers and the chatbot to exchange … Traditional text messaging systems only allow for alphanumeric content to be exchanged and rendered …

The Transformative Power of Mobile Medicine: Leveraging Innovation, Seizing Opportunities and Overcoming Obstacles of mHealth
P Cerrato, J Halamka – 2019 – books.google.com
… CONTENTS About the Authors xi Preface xiii 1. Innovations in mHealth, Part 1: The Role of Blockchain, Conversational Interfaces, and Chatbots 1 Blockchain 2 System Architecture for MedRec 5 Artificial Intelligence and Ambient Digital Assistants 7 Intelligent Virtual Agents 10 …

CoachAI: A Conversational Agent Assisted Health Coaching Platform
A Fadhil, G Schiavo, Y Wang – arXiv preprint arXiv:1904.11961, 2019 – arxiv.org
… Rather than relying on SMS services, we used a natural conversation to interact with users … body of evidence spanning several years of research demonstrates that text-messaging interventions have … 2. User Familiarity with Chatbot Analysis We ran a multivariate ANOVA test to …

Chat-based instant messaging support integrated with brief interventions for smoking cessation: a community-based, pragmatic, cluster-randomised controlled …
MP Wang, TT Luk, Y Wu, WH Li, DY Cheung… – The Lancet Digital …, 2019 – Elsevier
… for smoking cessation. Randomised trials have found mobile text messaging through short message service (SMS) to be effective for smoking cessation,1, 2 primarily by increasing perceived psychosocial support. 3 Whether …

Customer satisfaction in Hospitality throught the lens of CEM, CRM and technological innovations
S Alexandridou – 2019 – repository.ihu.edu.gr
… The use of biometrics, self-check-in, augmented and virtual reality, robotics, voice-empowered devices and chatbots are some of the most popular innovations … 3.3 Chatbots and Voice activated technology……………29 …

Note: Page numbers in italics refer to the illustrations and tables.
APWR Movement, ABV Parishad, AIB AIB, AI Radio… – JSTOR
… NaMo ChatBot, 47, 164 National e- governance plan, 64 National identity, 25, 235 Nationalism, 25, 203, 204 antinationalism, 209– 10, 212, 218n11 digital media and, 217n1 Europe, 223 Facebook and, 205 feminism and, 216– 17 forms of, 216 hypernationalism, 242 media and …

How representative are SMS surveys in Africa? Experimental evidence from four countries
CQ Lau, A Lombaard, M Baker… – … Journal of Public …, 2019 – academic.oup.com
… 2016). Owing to this growth, mobile applications are flourishing, and people increasingly communicate via short message service (SMS), or text messaging. In an SMS survey, each question is sent as a separate SMS. Respondents …

Barriers to Digital Services Adoption in Bangladesh
K Hernandez – 2019 – opendocs.ids.ac.uk
… require video streaming capabilities and stable Internet connections or with humanitarian chatbots that rely … which is essential for m-health services which are largely SMS based (Financial … or the Internet does not assure their use for specific activities (eg text-messaging or social …

Conversational Agent for Health Coaching
A JUMAAH – 2019 – researchgate.net
… 74 6.2 Scores for the “confidence” scale. . . . . 80 6.3 Coaching intervention focus of each chatbot. . . . . 84 6.4 Initial user profiling by each of the chatbots. . . . . 85 6.5 Interaction feedback provided by each of the chatbots. . . . . 85 …

Marketing communications in the digital age
Z Idrysheva, N Tovma, KZ Abisheva… – E3S Web of …, 2019 – e3s-conferences.org
… Using SMS for campaigns, you get faster and more substantial results … The R value of text messaging, affiliate marketing and pay-per-click (PPC) are .667 … 40%), performance-marketing (CPA marketing) (36%), web Analytics (36%), development of chatbots (32%), reputation …

Young people’s attitudes and motivations toward social media and mobile apps for weight control: mixed methods study
CK Nikolaou, Z Tay, J Leu, SA Rebello… – JMIR mHealth and …, 2019 – mhealth.jmir.org
Mobile and tablet apps, ubiquitous and pervasive computing, wearable computing and domotics for health.

Behind the Chatbot: Investigate the Design Process of Commercial Conversational Experience
L Wang – 2019 – diva-portal.org
… back to 2015, we could find that text-messaging is overtaking the social network as the most … a well-known fast-food chain, to have a conversational interface via SMS for their … study brief preliminary research was conducted to explore the current practice of Chatbot design from …

In Search of the Optimal Mode for Mobile Phone Surveys in Developing Countries. A Comparison of IVR, SMS, and CATI in Nigeria
CQ Lau, A Cronberg, L Marks… – Survey Research …, 2019 – ojs.ub.uni-konstanz.de
… The main modes include computer-assisted telephone interviewing (CATI), interactive voice re- sponse (IVR), and short message service (SMS, or text messaging). But there is surprisingly little research to guide researchers in selecting the optimal mode for a particular survey …

Surveying the Development of Authorship Identification of Text Messages
A Majma’ah, S Arabia – 2019 – infonomics-society.org
… People typically use multiple messaging systems and send text messages concurrently by different messaging systems such as SMS, email, Twitter, and Facebook … [21] focused specifically on authorship detection of SMS to identify authorship using unigrams as features. They s

Motivating Smokers to Quit Through a Computer-Based Conversational System
F Almusharraf – 2019 – eecg.toronto.edu
… There have been previous technology-assisted smoking cessation systems that make use of MI and text messaging (SMS) [10] [30] … chatbots in the mental health space. ELIZA, the chatbot mentioned in previous sections, was the first example of using …

Exploring the State-of-Receptivity for mHealth Interventions
F Künzler, V Mishra, JN Kramer, D Kotz… – Proceedings of the …, 2019 – dl.acm.org
… Participants received occasional notiications that encouraged them to engage in dialog with the digital coach Ally, a chatbot motivating individuals to … For example, a person viewing a recently delivered SMS notiication can be at a state of interruptibility, however only when the …

Conversational UX Design: A Practitioner’s Guide to the Natural Conversation Framework
RJ Moore, R Arar – 2019 – books.google.com
… 1966, p. 42], the creator of ELIZA, explains how the chatbot works psychologically … this mechanism, it appears to do “listening.” Natural Language Interfaces While chatbots and virtual … arrays, many accept text input, sometimes from standard applications like SMS and Instant …

The culture of AI: Everyday life and the digital revolution
A Elliott – 2019 – taylorfrancis.com
… clarity and insight, Elliott’s examination of the reordering of everyday life highlights the centrality of AI to everything we do – from receiving Amazon recommendations to requesting Uber, and from getting information from virtual personal assistants to talking with chatbots …

Assistive conversational agent for health coaching: a validation study
A Fadhil, Y Wang, H Reiterer – Methods of information in …, 2019 – thieme-connect.com
… Rather than relying on SMS services, we used a natural conversation to interact with users, delivered by the conversational agent. A substantial body of evidence spanning several years of research demonstrates that text-messaging interventions have positive effects on health …

The future of social media in marketing
A Stephen, R Hadi, L Grewal, GIL Appel – Journal of the Academy of …, 2019 – ora.ox.ac.uk
… of social media such as messaging (which started with basic Internet Relay Chat services in the 1990s and the SMS text messaging built into … ask them questions, or even order products and services through the messaging system, which is often built around chatbots and virtual …

Political content management: new linguistic units and social practices
NA Ryabchenko, VV Katermina… – Church, Communication …, 2019 – Taylor & Francis
… for by “digital immigrants.” SMS, for example, was designed by Finnish engineers as a text messaging service for … According to most sources, the first SMS text-message was sent in Britain in 1992 … suitable for a person, a company or an application (for example, a chat-bot – all of …

Data quality and quantity in mobile experience sampling
N van Berkel – 2019 – minerva-access.unimelb.edu.au
Page 1. Data Quality and Quantity in Mobile Experience Sampling Niels van Berkel ORCID: 0000-0001-5106-7692 Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy. April, 2019 School of Computing …

Information extraction from short text messages
A Abbas, J Holmberg – LU-CS-EX 2019-18, 2019 – lup.lub.lu.se
… the mere text messaging functionality of SMS to allowing the transfers of files. Henry et al. (2009) gave an overview of the early history of RCS. Subsequent versions have added such things as LTE support, group chat functionality, IP voice calls, geolocation push, chatbots, and …

Design Practices and Implications in Information and Communication Technology Supported Occupational Stress Management Interventions
M Weerasekara, Å Smedberg – 2019 International Conference …, 2019 – ieeexplore.ieee.org
… Ou tco me d 1 [12] Sweden Self-guided Machine (chatbot) Mobile App No Ind Different work cat (n=28) -Mimic therapy support by an automated conversational agent Obj (usage logs) Subj Ne u … Multiple components -Attractive features – Motivation focused on SMS/ feedback by …

Be he@ lthy, be mobile: annual report 2018
World Health Organization – 2019 – apps.who.int
… in Zambia found that 5.7% of cervical cancer screenings at health facilities within the intervention site were attributable to the SMS messages from the … The programme was disseminated by two-way text messaging algorithms and has reached more than 70 000 tobacco users …

Organisation-led engagement with consumers in hidden social spaces
R Wiid, P Hurley, P Mora-Avila… – Journal of Digital & …, 2019 – ingentaconnect.com
… brand communications happen via hidden social channels such as e-mail, native mobile apps, copy-and-paste links in instant messaging (IM) and texting.1 Customer … Furthermore, conversations may be intermittent and if not facilitated by chatbots, will require human facilitation …

Development of STC Corporate Mobile Application
A Tian, C Paisner, JH Yuen, S Duarte – 2019 – digitalcommons.wpi.edu
Page 1. Worcester Polytechnic Institute Digital WPI Interactive Qualifying Projects (All Years) Interactive Qualifying Projects February 2019 Development of STC Corporate Mobile Application Alex Tian Worcester Polytechnic Institute …

How to Program a Chatbot–An Introductory Project and Student Perceptions
J Long, J Yuan, HM Lee – Issues in Informing Science and …, 2019 – informingscience.org
… i – iv. 49 downloads. How to Program a Chatbot – An Introductory Project and Student Perceptions. Ju Long, Juntao Yuan, Hsun-Ming Lee. Aim/Purpose: One of the most fascinating developments in computer user interfaces in recent years is the rise of “chatbots” …

Designing a Digital Voice-Controlled Travel Guide: Investigating the User Experience of Voice-Controlled Customer Service
L Carlsson – 2019 – diva-portal.org
… at Google says that you should never add a chatbot for the sake of adding a chatbot [5]. This … 7. The service is accessed via the TUI-app (iOS and Android), via My account6 and via SMS … In 2018 the most popular one was texting that dropped into the number two spot in 2019 [14 …

Empowering 8 Billion Minds: Enabling Better Mental Health for All via the Ethical Adoption of Technologies
PM Doraiswamy, E London, P Varnum, B Harvey… – NAM Perspectives, 2019 – nam.edu
… Crisis counselling via text messaging, digital cognitive behavioural therapy and tele-psychiatry are ex- amples with an increasing evidence base to … Noni, the 7 Cups AI interactive chatbot, weaves to- gether psychotherapy scripts and AI to communicate empathy and acceptance …

Media and Imperialism in the Global Village
W Osman – Global Digital Cultures: Perspectives from South Asia, 2019 – oapen.org
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A system model proposal in which human creativity meets with machine learning coping with smoking cravings
D Partanaz – 2019 – academicrepository.khas.edu.tr
… and chatbots as well as their implementations. In chapter 4, (a) I first discuss about interviews … 4 (c) I explained the chatbot which I came up with as a data collection method as well as user … researched. Text based messaging programs (SMS) like mHealth (Ghorai et al, 2013) are …

Beyond the Valley: How Innovators around the World are Overcoming Inequality and Creating the Technologies of Tomorrow
R Srinivasan – 2019 – books.google.com
Page 1. How Innovctors dround the World dre Overcoming Inequolity ond Credfing the Technologies of Tomorrow Romesh Srinivoson Page 2. Beyond the Valley Page 3. Page 4. Beyond the Valley How Innovators around the …

Customizations and Expression Breakdowns in Ecosystems of Communication Apps
CF Griggio, J Mcgrenere, WE Mackay – … of the ACM on Human-Computer …, 2019 – dl.acm.org
… For example, a user may use WhatsApp for text messaging, as well as Messenger and Telegram … Mobile messaging via SMS and apps, eg, WhatsApp, opened the door to “any time, anywhere … treats customization options such as adding a custom emoji or a chatbot as Shared …

Challenges in application of machine learning in insurance industry
BR Pavlovi? – Tokovi osiguranja, 2019 – scindeks.ceon.rs
… Voza?i su klasifikovani u deset kategorija: sigurni voza?i, oni koji šalju SMS poruke u vožnji, voza?i koji podešavaju radio tokom vožnje, oni koji razgovaraju preko telefona itd … Osiguravaju?a ku?a „Allstate“ razvila je virtuelnog asistenta, Chat-bot ABIE (skra?eno od engl …

An exploratory study of digital technology applications used in restaurants and cafes in Ankara
MH Am?r? – 2019 – earsiv.cankaya.edu.tr
Page 1. ÇANKAYA UNIVERSITY THE GRADUATE SCHOOL OF SOCIAL SCIENCES ECONOMICS AND ADMINISTRATION SCIENCES MASTERS IN BUSINESS ADMINISTRATION (MBA) AN EXPLORATORY STUDY OF DIGITAL …

Privacy and Identity in a Networked Society
S Strauß – content.taylorfrancis.com
Page 1. Privacy and Identity in a Networked Society This book offers an analysis of privacy impacts resulting from and reinforced by technology and discusses fundamental risks and challenges of protecting privacy in the digital age …

Project Care: Empowering Elderly Chronic Disease Patients to Better Understand and Manage Their Treatment Plans Through Enhanced Patient-Centric Services …
S Choi, L Rodriguez-eng – kilthub.cmu.edu
… remote appointments with physicians and nurses through video chat, phone calls or text messaging features … Internet-based care, such as chatbots and automatic reminders, can be used to help … Sense.ly is UK based AI chatbot that helps diabetic patients better manage their …

Mobile Learners
M Pegrum – Mobile Lenses on Learning, 2019 – Springer
… on SMS in Australia; Thornton & Houser, 2005, on email in Japan), is still seen occasionally (eg, Li et al., 2017, on SMS in Canada) … The use of chatbots as speech models was popular, as was gamification, turning users’ attention from learning a language to gaining points and …

Mobile Technology
GF Xu, JX Guo – New Top Technologies Every Librarian Needs to …, 2019 – books.google.com
… 20 The University of Brighton implemented Student Messenger, enabling faculty to send SMS to the cell phones of first-year students to … D. Harley, S. Winn, S. Pemberton, and P. Wilcox,“Using Texting to Support Students’ Transition to University,” Innovations in Education and …

Deviance in Social Media
S Al-khateeb, N Agarwal – Deviance in Social Media and Social Cyber …, 2019 – Springer
… means of communications (such as social network platforms, viral emails, and SMS) that facilitates … As soon as mobile devices and texting became common in the early 2000s, people … Bots can have “good” intention such as informational bots ; chatbots 12 ; entertainment bots …

Multimodal dialogue processing for machine translation
A Waibel – The Handbook of Multimodal-Multisensor Interfaces …, 2019 – dl.acm.org
… Thus, we must also consider the following. Multimodal input and output. To optimize efficiency of communica- tion, it is often more effective to switch or combine multiple modal- ities, such as speaking, texting, typing, images, handwriting, gestur- ing, pointing …

The Use of Punctuation, Emoji and Emoticons in YouTube Abusive Comments
R Bo?ková – 2019 – dspace.cuni.cz
… Emotives: From Punctuation to Emojis” where Jonsson analyzes the use of emoji and other indicators of emotion (using an umbrella term “emotives”) on Twitter, in SMS text messaging and Internet chats (Jonsson, in print: 4-5). She …

Importance of good skills and strategies when marketing a business through social media networks
R Mutafungwa – 2019 – theseus.fi
… (Lifewire, 2019). Facebook Messenger is a texting app for both two individuals to group messaging but also … 2019) WhatsApp was created as an alternative to SMS which supports receiving and sending … and e-commerce via WhatsApp chat by using chatbots or live agents …

Say it with [A Smiling Face with Smiling Eyes]: Judicial Use and Legal Challenges with Emoji Interpretation in Canada
L Bich-Carrière – International Journal for the Semiotics of Law-Revue …, 2019 – Springer
… However, emoji users are unlikely to check any Unicode guide before texting, and most people … 90 Chat bots too could read emojis differently from human beings, who at this stage at … have taken note of user complaints on this issue, and, on most text-messaging systems, the …

A study of channels of communication in the field of After-sales service
L Laboureau – 2019 – esource.dbs.ie
… trend would reside specifically on conversation and conversational interfaces based on chatbots (Natali Asher, 2017). Chatbot This conversational agent is a technology defined as a “computer program, which simulates human …

Digital interventions to reduce alcohol-related harm: a rapid horizon scanning review.
M Field, F Campbell, E Hock, R Wong – 2019 – drugsandalcohol.ie
… tablet1. For example, mobile phone text-message (SMS) interventions, computer-delivered interventions administered on fixed computers or remotely via the internet, and, more recently, mobile phone applications (‘apps’). Over …

Digital marketing
D Chaffey, F Ellis-Chadwick – 2019 – books.google.com
… security risks Approaches to developing secure systems Mobile and SMS messaging and … response mechanisms Online response mechanism Digital marketing insight 8.2 Chatbots help you … practice in planning and managing email marketing Mobile text messaging and mobile …

Keep Others from Peeking at Your Mobile Device Screen!
CY Chen, BY Lin, J Wang, KG Shin – The 25th Annual International …, 2019 – dl.acm.org
… on the user’s device screen. The infor- mation that shoulder surfers interested in would be texts and static images associated with applications such as mes- saging/texting and account login. Since the reported/known shoulder …

(2016045), Meghna Gupta (2016056), Shivin Dass (2016091), Taejas Gupta (2016204), Tanya Gupta (2016107), Viresh Gupta (2016118), Vishal Singh Rajput …
BLK Jolly, JL Lepcha – iiitd.edu.in
… Further, be- tween WhatsApp and SMS, WhatsApp was viewed as more of an entertainment platform … QuizBot. This is a chatbot on Facebook’s messenger platform (2.5) and is intended to be used as a casual learning tool for aid in factual data learning …

A network-based concept extraction for managing customer requests in a social media care context
M Misuraca, G Scepi, M Spano – International Journal of Information …, 2019 – Elsevier
JavaScript is disabled on your browser. Please enable JavaScript to use all the features on this page. Skip to main content Skip to article …

A Study On Users’ Discovery Process Of Amazon Echo Dot’S Capabilities
L Zhang – 2019 – hammer.figshare.com
… conversational agents created after 21th century, Alice chatbot system, was built with Artificial … AIML helped building chatbots in many other domains like education, online business, entertainment and … Siri is not just a chat-bot, it is designed to behave, or communicate like …

Conversational commerce: A quantitative study on preferences towards AI-Fueled c-commerce platforms among digital natives in Sweden and Germany
FJ Kröger, F Johansson – 2019 – diva-portal.org
… Molina, 2013). Chatbots could either be defined as being able to interact via text- and/or … chatbot by being a software/program that enables users to interact with it through natural … 7 eg email or short message service (SMS), is the shared client software (Techopedia, nd) …

Social Middleware for Civic Engagement
R Angarita, N Georgantas… – 2019 IEEE 39th …, 2019 – ieeexplore.ieee.org
… messaging to share reports on the events in the streets, while Twitter played a vital role in the transnational communication on … Along with social media, messaging applications such as email, SMS, WhatsApp, Telegram and Messenger play an important role in engaging and …

The Role of Technology in the Treatment of Depression
P Pedrelli, KH Bentley, E Howe, BG Shapero – … General Hospital Guide to …, 2019 – Springer
… Chatbots … Many text messaging services, for example, are often unencrypted; if this is the case, it is essential that the patient be made aware that … It is important to note that many clinical activities involving technology use outside of the session (such as texting with patients and …

Success Factors Impacting Artificial Intelligence Adoption—Perspective From the Telecom Industry in China
H Chen – 2019 – digitalcommons.odu.edu
… 11 2.1.2.5 AI APPLICATIONS IN INDUSTRY …..12 2.2 TELECOM INDUSTRY AND AI……………15 2.2.1 CUSTOMER SERVICE CHATBOTS……………18 2.2.2 SPEECH AND …

A Review on Dyadic Conversation Visualizations-Purposes, Data, Lens of Analysis
JY Kim, RA Calvo, K Yacef, NJ Enfield – arXiv preprint arXiv:1905.00653, 2019 – arxiv.org
… interlocutors typically expect a prompt reply. Mobile messaging refers to the short text message sent over the Short Message Service (SMS); such messages are typically under 160 characters. Increasingly, the line between instant …

Feedpal: Understanding Opportunities for Chatbots in Breastfeeding Education of Women in India
D Yadav, P Malik, K Dabas, P Singh – … of the ACM on Human-Computer …, 2019 – dl.acm.org
… This resulted in a massive growth of chatbots especially the chatbots on text messaging platforms … We found that the majority of questions sought by users are answerable by a chatbot and value of chatbots for mothers as a rst point of contact …

Fundamentals of Digital Marketing
R Padhiyar – academia.edu
… The major concepts include SEO, Social Media Marketing, Google Adwords, Analytics, Chatbot, Email Marketing, Tools of Digital Marketing, Background of Digital Markets, Successful case studies of Brands/Startups for each topic, Assignments at the end of the topic …

The Many Kinds of Creepware Used for Interpersonal Attacks
KA Roundy, PB Mendelberg, N Dell, D McCoy… – nortonlifelock.com
… We also want to understand apps beyond spyware that enable harassment, SMS-bombing, spoofing (eg, Figure 1), and more … We do not consider apps which are not intended or predominantly used for interpersonal attacks, such as popular email, text messaging, and social …

Deviance in Social Media and Social Cyber Forensics: Uncovering Hidden Relations Using Open Source Information (OSINF)
S Al-khateeb, N Agarwal – 2019 – books.google.com
Page 1. SPRINGER BRIEFS IN CYBERSECURITY Samer Al-khateeb Nitin Agarwal Deviance in Social Media and Social Cyber Forensics Uncovering Hidden RelationsUsing Open Source Information (OSINF) 123 Page 2. SpringerBriefs …

Mobile Sensing for Environmental Detection
N Verma, A Yadav, A Gulia, M Pal – iiitd.edu.in
Page 1. Mobile Sensing for Environmental Detection Sanchit Mittal (2017312), Porvil (2017304), Naman Gupta (2017070), Piyush Aggarwal (2017356), Abhishek Gautam (2017004), Pankaj Yadav (2017074), Gurjot Singh (2017342) …

(MT18061), Ankita Sethi (2017023), Swagatam Chakraborti (MT18146), Pranay Raj Anand (MT18079), Meenakshi Maindola (MT18081), Akash Choudhary …
H Jain, A Dey, A Mittal – iiitd.edu.in
Page 1. Mobile Application for Healthcare Harsh Jain (MT18006), Alvin Dey (MT18066), Aditya Mittal (MT18061), Ankita Sethi (2017023), Swagatam Chakraborti (MT18146), Pranay Raj Anand (MT18079), Meenakshi Maindola (MT18081), Akash Choudhary(2017129), Aatish …

Suryank Tiwari (MT19019), Rose Verma (MT19052), Prateek Agarwal (MT19070), Aakanksha Saini (MT19056), Sonal Aggarwal (MT19047), Sonali Pandey …
U Rohilla, R Faraz – iiitd.edu.in
… Audio books not only helped blind students but also those with learning disabilities by enhancing their concentration. Receiving administration details via SMS saves time and turned out to be more efficient. All in all, the paper tried identifying the …

Technology use in counselling practice: An actor-network theory report
K MacMullin – 2019 – dt.athabascau.ca
… counselling tends to focus on new, interactive technologies, including video, text (SMS), smartphone, and web-based interventions … technologies and counselling models are also impacting each other. In 1966, ELIZA, an early chatbot, was modeled after Rogerian …

Applications of Mobile Computing in Healthcare
A Shrivastava, K Saini, N Sanghvi, T Gupta, T Raj… – iiitd.edu.in
… To ensure client privacy, MMD was password protected with direct access available only with the user. SMS reminders were also incorporated which could be used by clients when they wished to do so. The designers conducted peer user evaluations to rate the …

The Human Factor of Cybercrime
R Leukfeldt, TJ Holt – 2019 – taylorfrancis.com
Page 1. Cybercrimes are often viewed as technical offences that require technical solutions, such as antivirus programs or automated intrusion detection tools. However, these crimes are committed by individuals or networks …

Towards the Development of an Effective Online Language Learning Model in a University Environment
R Galstyan Sargsyan – 2019 – riunet.upv.es
… 207 Figure 4.50: External Links ….. 208 Figure 4.51: SMS ….. 209 Figure 4.52: WhatsApp ….. 209 …

“Hey Google, Do Unicorns Exist?”: Children Finding Answers through Conversational Agents
SB Lovato – 2019 – search.proquest.com
Page 1. NORTHWESTERN UNIVERSITY “Hey Google, Do Unicorns Exist?”: Children Finding Answers Through Conversational Agents A DISSERTATION SUBMITTED TO THE GRADUATE SCHOOL IN PARTIAL FULFILLMENT OF THE REQUIREMENTS for the degree …

Inclusive Growth: The Global Challenges of Social Inequality and Financial Inclusion
H Thomas, Y Hedrick-Wong – 2019 – books.google.com
Page 1. Center for Inclusive mastercard. Grovvth EFMD Inclusive Growth The Global Challenges of Social Inequality ond Findncidl Inclusion – º º º – º oword Thonds YU – 909. Page 2. INCLUSIVE GROWTH Page 3. This page intentionally left blank Page 4 …

User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
C Kuang, R Fabricant – 2019 – books.google.com
… products. Still, this story should be new. User-experience design, which has come to encompass everything from theme parks to chatbots, simply hasn’t had a narrative thread comprehensible to both laymen and experts. The …