The Elements of VUI Style: A Practical Guide to Voice User Interface Design (2012) .. by @Didou & @mamita99
Table of Contents
Preface … i
1. Introduction … 1
2. Opening the Dialog … 7
3. Prompt Design … 13
4. Menu Design … 21
5. Language Design … 29
6. Barge-In … 33
7. Error Strategies … 37
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9. Verbal Strategies … 49
10. Non-Verbal Dialog Marking .. 55
11. Silence … 59
12. Closing the Dialog … 65
13. Conclusion … 71
Appendices … 75
A: Notes on VUI Design … 77
B: The Elements of Deployment … 83
C: On Speech Recognition … 89
D: The Elements of Tuning … 93
E: Demonstrating Speech IVR … 97
G: Examples of Intelligent IVR
H: Why IVR Automation? … 107
I: Why the Phone? … 111
J: Vendors Vs. Users … 113
K: Why Deployments Fail … 117
L: Glossary … 119
References and Further Readings .. 123