NTT DOCOMO is actively involved in the development and deployment of digital humans—AI-powered avatars used for customer service, tourism, communication, and interactive experiences. DOCOMO has showcased these technologies through events like "docomo Open House'24" and "Digital Human Symposium 2024," emphasizing their application in transforming on-site operations and enhancing user engagement. Collaborations include trials of digital concierge services, integration with generative AI for conversational agents, and partnerships with companies like Digital Humans, Inc. and NTT QONOQ. DOCOMO also supports related innovation through its R&D Open Lab ODAIBA, and it positions digital humans as a core part of its XR and metaverse strategies. Their use cases range from retail and healthcare to entertainment and infrastructure, illustrating DOCOMO's broader push to implement AI-driven avatars in practical, commercial, and social contexts.