Australia Chatbot News Timeline

Notes:

See also:

News Meta Guide

2018

First private health insurance chatbot has 70% success rate (27 Nov 2018)
The story of “Lenny” — a chatbot designed to make telemarketing … (23 Nov 2018)
The Story of Lenny, the Internet’s Favorite Telemarketing Troll (21 Nov 2018)
Are chatbots harming your customer service reputation? (14 Nov 2018)
How a chatbot is helping the AFL win more fans (12 Nov 2018)
eHarmony envisions chatbot that’ll stop people from ‘ghosting’ each … (8 Nov 2018)
ACCC gives go-ahead for Nine-Fairfax merger (7 Nov 2018)
ASD chief defends Huawei 5G ban (29 Oct 2018)
Pitney Bowes Delivering New Value through Partnership Ecosystem of … (29 Oct 2018)
Microsoft’s chatbot push packed with emotion (28 Oct 2018)
Do chatbots have a role to play in suicide prevention? (23 Oct 2018)
Professional services industry develops hybrid chatbot and live-chat (23 Oct 2018)
Infographic: How Chatbots Actually Work (22 Oct 2018)
Victoria Beckham checks into wellness retreat (19 Oct 2018)
Lifeline Launches Twitter DM Chatbot To Make It Easier To Seek Help (18 Oct 2018)
New Data Indicates People Don’t Use Chatbots Like We Think (18 Oct 2018)
Google backed start-up, AdLingo’s chatbot can turn ads into … (17 Oct 2018)
Twilio unveils new features that help make chatbots smarter, credit … (17 Oct 2018)
NICE inContact Global Study Reveals Digital Channel Use Gaining … (15 Oct 2018)
How AI is Changing the Face of Customer Service (15 Oct 2018)
IRCTC Launches ‘AskDisha’ For Customer Support And Engagement (14 Oct 2018)
IRCTC launches AskDisha – a chatbot to improve customer service (13 Oct 2018)
Consumers: Chatbots still too dumb to get the job done (9 Oct 2018)
Chatbots still need to get smarter: report (8 Oct 2018)
Avaya to Demonstrate World’s First Social Platform for Chatbots at … (7 Oct 2018)
Should You Entrust Chatbots With B2B Customer Communication? (2 Oct 2018)
University of Adelaide Builds A Chatbot To Solve One Very Hard … (1 Oct 2018)
A wig changed my life and gave me confidence back (29 Sep 2018)
When chatbots do your media plan (27 Sep 2018)
Raiz launches chatbot in response to banking Royal Commission (20 Sep 2018)
How To Determine If Chatbots Are Right For Your Business (18 Sep 2018)
Raiz targets millennials with Facebook chatbot (18 Sep 2018)
Businesses And Customers Disagree On What Good Service Means (16 Sep 2018)
7 businesses successfully implementing chatbots (13 Sep 2018)
I love Becks’ money and I’ll be happy to divorce’: Victoria Beckham’s … (11 Sep 2018)
RMIT pilots digital assistant, launches AI, AR and VR short courses (11 Sep 2018)
Targeting, chatbots and personalisation – how the AFL broke records … (11 Sep 2018)
Scott Morrison faces parliament (9 Sep 2018)
Global Chatbots Market to Witness a CAGR of 22.6% during 2018-2024 (4 Sep 2018)
Hair transplants: Fighting against my receding hairline (4 Sep 2018)
Ticketing platform moshtix releases new chat bot to help “make live … (3 Sep 2018)
Epicor looks to technology as lines blur between B2B and B2C … (3 Sep 2018)
AccorHotels Australia launches Facebook Chatbot, AccorBot (2 Sep 2018)
Learn the difference between chatbots and practical artificial … (31 Aug 2018)
Vodafone Australia merges with TPG to take on Telstra and Optus (29 Aug 2018)
Concrete Playground launches chatbot and Perth website (29 Aug 2018)
Chatbots: A Powerful Weapon In The Business Arsenal (29 Aug 2018)
Chat bots are set to boost employment (28 Aug 2018)
Chatbots Are Killing Customer Service. Here’s Why. (27 Aug 2018)
WestJet becomes first Canadian airline to launch an AI Chatbot (27 Aug 2018)
Dutton retains Home Affairs and Fifield Communications as Scott … (26 Aug 2018)
Huawei ban ‘fundamentally undermines Australia’s 5G future … (22 Aug 2018)
Do you know how chatbots are changing what we know about … (21 Aug 2018)
Rising Dependency on Technology to Certainly Boost Chatbot Market … (20 Aug 2018)
Chatbots are now an almost essential part of a successful business (19 Aug 2018)
Salesforce spruiks smarter chatbots (19 Aug 2018)
Can MCCY’s new chatbot for Hungry Ghost Festival ‘Woo’ in consumers? (16 Aug 2018)
The robot doctor will see you now (11 Aug 2018)
Why chatbots are the customer service agent’s new best friend (9 Aug 2018)
IBM Launches EdX Certificate Programs in Deep Learning and Chatbots (9 Aug 2018)
Commonwealth Bank announces NPS shift, process, data and values … (7 Aug 2018)
AI and chatbots already leading the virtual charge (2 Aug 2018)
BSE launches ‘chatbot’ for faster access to stock market info (1 Aug 2018)
Customer service trends making waves in 2018 (31 Jul 2018)
How Sport Australia plans to build out a new national sporting agenda (31 Jul 2018)
Commonwealth Bank reveals details of blockchain-based trade pilot (29 Jul 2018)
Google, Microsoft And Startups Are Going To War On Chatbot … (27 Jul 2018)
Ada and Zendesk Unite to Improve Chatbot Experience for Customer … (25 Jul 2018)
Blockchain, chatbots, and AI could reinvent corporate finance (25 Jul 2018)
SAP Cloud Platform coming to Australia via Amazon Web Services (23 Jul 2018)
Scoot gets shiny new transactional chatbot (23 Jul 2018)
How chatbots can enhance the customer experience (17 Jul 2018)
Just weeks after your health fund premiums increased, fund … (14 Jul 2018)
Study: 84% Of Aussie Consumers Believe Organisations Provide A … (9 Jul 2018)
Transport for NSW’s interactive Facebook assistant slammed for … (9 Jul 2018)
Checking in with the chatbots (8 Jul 2018)
Chatbots Could Save Retail, Banking, Healthcare Billions Annually (5 Jul 2018)
How does… a chatbot work? (3 Jul 2018)
This Startup Wants To Replace Your Doctor With A Chatbot (29 Jun 2018)
Chatbots: are they the answer B2B marketers are looking for? (28 Jun 2018)
We’re all ears – The Music Network has a new Facebook chatbot (24 Jun 2018)
Citi joins chatbot arms race, unveils Facebook messenger tie-up that … (24 Jun 2018)
Dentsu Aegis Network buys sports sponsorship technology business … (21 Jun 2018)
Telstra overhaul to eliminate the human touch (20 Jun 2018)
Global Chatbot Market Will Reach $2166.28 Million by 2024, at CAGR … (19 Jun 2018)
Telstra to slash at least 8000 jobs, create new ‘InfraCo’ business (19 Jun 2018)
Australia Post sends package from QLD to VIC via WA (18 Jun 2018)
You can now file your tax return with help from a virtual chatbot (18 Jun 2018)
Apple to fork out $9 million for misleading Australian consumers (18 Jun 2018)
Samsung Kicks Off First Campaign With Tim Cahill Via Leo Burnett (18 Jun 2018)
Robotics roadmap for Australia launches (17 Jun 2018)
Australia-EU free trade negotiations to push innovation initiatives (17 Jun 2018)
Chatbots join the legal conversation (7 Jun 2018)
Legal chatbot builder Josef making justice more accessible (6 Jun 2018)
Using Facebook Messenger And Chatbots To Grow Your Audience (4 Jun 2018)
Canberra unrepentant on Amazon: If you sell into Australia, you have … (31 May 2018)
The Digital Transformation Of Accounting And Finance – Artificial … (31 May 2018)
ANZ pilots chatbot for internal staff policies (29 May 2018)
eHealth Queensland plans tech support overhaul (28 May 2018)
Adecco taps emerging technologies to take recruitment to next level (24 May 2018)
How The Development Of AI Has Advanced The Technology Available … (23 May 2018)
Microsoft: Our chatbots can converse like humans, too (22 May 2018)
How Artificial Intelligence Is Making Chatbots Better For Businesses (17 May 2018)
Ticketek launches Facebook messenger chatbot (15 May 2018)
Pitney Bowes Launches Chatbot Platform For Messaging Apps (10 May 2018)
Infographic: Unlocking The Potential Of Chatbots In E-Commerce (9 May 2018)
Here’s how Aussie MSPs are automating services (9 May 2018)
Mentiis the Mortgage Bot can help you get a home loan from LJ … (8 May 2018)
The Works & On Message Create Seal Chatbot To Promote Sydney … (7 May 2018)
Sydney Opera House seal turned into Facebook Messenger chatbot … (7 May 2018)
7 lessons AGL’s innovation team learnt when building a chatbot (4 May 2018)
The how to approach for cost effective security assessment (2 May 2018)
Futurist Michael McQueen predicts these common things will soon … (30 Apr 2018)
Meet Tess: the mental health chatbot that thinks like a therapist (25 Apr 2018)
Universities use chatbots to answer routine questions (24 Apr 2018)
How chatbots are changing Australian universities (24 Apr 2018)
What’s causing your chatbot to fail? (22 Apr 2018)
AustralianSuper launches chatbot ‘Ash’ (16 Apr 2018)
Four chatbot providers compared (14 Apr 2018)
SAS orders one Airbus A330E to replace one Airbus A340 (13 Apr 2018)
AustralianSuper launches chatbot, live messaging (12 Apr 2018)
The Urban List launches chat-bot led scavenger hunt for Jaguar (11 Apr 2018)
AustralianSuper chatbot to ‘triage’ advice (11 Apr 2018)
Facebook’s chatbot ban is a chance to finally get our legislation in order (10 Apr 2018)
A chat bot is writing wills in the Northern Territory, but some legal … (6 Apr 2018)
Cloud computing hot, chatbots not in CEO survey of technology … (5 Apr 2018)
Air New Zealand brings Oscar the chatbot to US & Canadian customers (3 Apr 2018)
Kleos Space orbits Australia investment (29 Mar 2018)
Teaching chatbots how to do the right thing (28 Mar 2018)
UBank’s new chatbot is a hit with mortgage applicants (28 Mar 2018)
Backstory: ABC News bot partners with Hearken platform in world-first … (28 Mar 2018)
Chatbot wills: AI delivering your final wishes (26 Mar 2018)
This IPL season, Roanuz launches AI-powered chatbot for cricket … (23 Mar 2018)
Chennai startup builds a cricket-obsessed chatbot (22 Mar 2018)
Cleo, the chatbot that wants to replace your banking apps, has … (20 Mar 2018)
In the #MeToo era, a chatbot can help people report workplace … (19 Mar 2018)
?Australia warns G20 leaders the digital economy is ‘no tax-free club’ (19 Mar 2018)
NAB launches Australia’s first superannuation virtual assistant (15 Mar 2018)
Citi launches a Facebook Messenger ‘chatbot’ (14 Mar 2018)
Meet 11 of the Most Interesting Chatbots in Banking (14 Mar 2018)
UPS adds Google Assistant to chatbot customer service lineup (14 Mar 2018)
Telstra’s new chatbot, Codi, is making so many mistakes customers … (11 Mar 2018)
Virtual moron-idiot’: Telstra’s support chatbot backfires (8 Mar 2018)
Dundee campaign to add $860m to Australian economy by 2020 (8 Mar 2018)
University of Sydney taps Ignia for Microsoft-powered chatbot (7 Mar 2018)
Is 2018 the year of the chatbot? (6 Mar 2018)
Chatbots just the beginning for AI in banking (5 Mar 2018)
Interview: Unravelling the myths of chatbot security and identity theft in … (4 Mar 2018)
Heineken Creates Facebook Chatbot To Show Off The Formula 1 … (24 Feb 2018)
Heineken launches competition chatbot for Formula 1 event (21 Feb 2018)
Take-up of chatbots will accelerate over next two years (19 Feb 2018)
Smart Video Australia to launch data driven AI support assistant (16 Feb 2018)
People are already getting cheeky with Jetstar’s chatbot Jess (14 Feb 2018)
Jetstar’s chatbot to travellers’ rescue after Mount Agung eruption (12 Feb 2018)
Do we want to live in a world where our ‘best friends’ are AI chatbots? (12 Feb 2018)
Jamie Oliver’s Italian restaurant chain has debts of $125.9 million … (12 Feb 2018)
CBA cuts IT spend by nearly a third (7 Feb 2018)
What not to do when building chatbots and voice-based brand … (6 Feb 2018)
Lidl launches online chatbot that recommends wine based on your … (31 Jan 2018)
Michael Kors Revamps Android Wear Models And Adds A Chatbot To … (31 Jan 2018)
Facebook is coming closer to humanizing its chatbots (28 Jan 2018)
A Stanford researcher is pioneering a dramatic shift in how we treat … (26 Jan 2018)
AI-based chatbot gets to do banking for customers of Commonwealth … (21 Jan 2018)
Big banks unveil app, chatbot (21 Jan 2018)
Meet Ceba, Commonwealth Bank of Australia’s AI-Powered Chatbot (19 Jan 2018)
CBA launches virtual banking assistant (18 Jan 2018)
How to turn chatbots into artificial intelligence (18 Jan 2018)
Businesses jump on Amazon’s Alexa after Australian launch date … (17 Jan 2018)
Chatbots, social and deciding who really owns AI (16 Jan 2018)
Australian Open 2018: Coco Vandeweghe and Sloane Stephens out … (15 Jan 2018)
This chatbot wants to cut through the noise on climate science (14 Jan 2018)
HSBC’s Amy and other soon-to-be released AI chatbots are about to … (14 Jan 2018)
Counterfeit reality and chatbots: Six predictions for IT businesses and … (11 Jan 2018)
Climate Council pitches at youth engagement with chatbot debut (10 Jan 2018)
Future of Artificial Intelligence and its Impact on Australian Jobs 2017 … (10 Jan 2018)
Climate Council Australia launches AI-powered chatbot to help … (9 Jan 2018)
AKQA Develops First Chatbot For The Climate Council (9 Jan 2018)
Talk to your smart home with Facebook Messenger at CES 2018 (7 Jan 2018)

2017

Amazon partner DiUS develops AI chatbot for Nib Insurance (11 Dec. 2017)
World’s First Vegan Chatbot Helps Find Plant Based Food In Australia (27 Oct. 2017)
Australian Open chalks up strong ticket sales with chatbot (25 Oct. 2017)
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons (19 Oct. 2017)
The First Moodle Chatbot, At Last. MoodleMoot Australia 2017 (19 Oct. 2017)
Air NZ’s chatbot gaining intelligence as it comes online outside of New Zealand (18 Oct. 2017)
Air New Zealand launches AI chatbot in Australia (16 Oct. 2017)
Air New Zealand’s AI chatbot Oscar says g’day to Australia (12 Oct. 2017)
The Wrap: Meet Toby the Chatbot – Tigerair Australia’s new personal travel consultant (14 Sep. 2017)
Tigerair Australia introduces Facebook Messenger chatbot Toby (11 Sep. 2017)
NAB taps power of AI chatbots for business customer service (3 Sep. 2017)
Zendesk’s Aussie-Made Answer Chat Bot Delivers Service And Savings (30 Aug. 2017)
This Stanford-Designed Chatbot Therapist Is Goofy But Helpful (10 Jun. 2017)
Report: Aussies happy talking to chatbots (28 May 2017)
Museum of Australian Democracy uses Facebook Messenger chatbot to connect with Australia’s past (25 May 2017)
UBank launches Australia’s first artificial intelligence chatbot for Home Loans (14 May 2017)
Chatbots, messaging and refining the art of mobile commerce (11 Apr. 2017)

2016

Meet Viv: The Future Of Chatbots And Artificial Intelligence (19 May 2016)
Facebook Chatbots Are Frustrating And Useless (14 Apr. 2016)
Meanwhile In Japan, Microsoft’s AI Chatbot Has Become An Otaku (26 Mar. 2016)
Microsoft’s Teen Chatbot Has Gone Wild (24 Mar. 2016)