Dialog system would probably be a better term here than chatbot. There are a number of commercial use case scenarios:
- , including and for instance in , is probably the major commercial use case to date. This includes augmented or semi-automated systems with transparent escalation, in other words hybrid mechanical turks.
- Increasingly we are seeing commercial applications in .
- Similarly, are rapidly being connected with the burgeoning .
- GPS seems to have been only the tip of the iceberg for dialog systems in vehicle .
See also my quick and dirty webpages: