Has someone built a conversation guide using text analytics – in a specific context?
AFAIK, the answer is no. This is a known issue with conversational agents. Generally speaking, all of today’s chatbots are reactive, rather than proactive. Of course, there has been some research done in this area, but with mixed results at best. The big data trend toward personalization technologies does promise progress; generally, some kind of prior knowledge, or sensory information, is necessary for effective proactive communication.