What I always tell people about e-commerce websites is that you do not need awhiz-bang e-commerce website unless you are already getting more orders than you can deal with otherwise…. The same could be said for robotic “virtual assistants” over human “personal assistants”…. I would say that Virtual Assistants (bots) are more suited to broad and shallow; whereas, Virtual Assistants (people) are better suited for narrow and deep…. ;^) Here broad and shallow means dealing with lots of people with a relatively small knowledgebase, and narrow and deep refers to few people and deep knowledge requirements.
What are the advantages of having virtual assistants over personal assistants in a business?
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