Apparently, American Airlines was still using Tellme Networks after it was acquired by Microsoft in 2007 (Page on Microsoft). In fact, the domain name tellme[dot]com is currently, incorrectly forwarding to Bing Developer Center: Speech. However, according to Wikipedia, Microsoft divested its Tellme Networks interactive voice response service to 24 7 inc (Intuitive Customer Experience – Mobile, Speech, Web) in early 2012. It is not clear whether American Airlines is currently using Microsoft Tellme, 24 7 inc, or something else.
What IVR does american airlines use?
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