100 Best Conversational Commerce Videos

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Conversational commerce is a term used to describe the use of chat, messaging, or other forms of communication to facilitate the buying and selling of goods and services. This can include using chatbots or other artificial intelligence (AI) systems to interact with customers and assist with tasks such as placing orders, answering questions, and providing recommendations.

Conversational commerce can be used in a variety of settings, including online stores, social media platforms, and mobile apps. It is often seen as a more personal and convenient way for customers to shop, as it allows them to communicate directly with a business or AI system in real-time, rather than having to navigate through a website or mobile app.

Conversational commerce can be particularly useful for small and medium-sized businesses, as it allows them to provide personalized service to their customers without the need for a large customer service team. It can also be useful for businesses that want to offer a more seamless shopping experience for their customers, as it allows them to complete transactions and ask questions without having to leave the chat or messaging platform they are using.

Conversational platforms are software platforms that provide tools and APIs for building and deploying chatbots and other conversational interfaces. These platforms typically include features such as natural language processing, machine learning algorithms, and pre-built integrations with messaging and voice platforms.

Conversational platforms can be used in the context of conversational commerce to build chatbots and other conversational interfaces that allow users to discover, browse, and purchase products and services using natural language dialogue. For example, a conversational platform could be used to build a chatbot that allows users to browse and purchase items from an online store, or a voice assistant that allows users to book a service by speaking to it.

Conversational interfaces refer to any interface that allows a user to communicate with a computer system using natural language, such as a chatbot, virtual assistant, or voice assistant. These interfaces are designed to enable users to perform tasks or obtain information using natural language dialogue, rather than having to follow a fixed set of commands or input data in a specific format.

Conversational commerce, on the other hand, refers to the use of conversational interfaces (such as chatbots and voice assistants) for the purpose of buying and selling goods and services. This can include everything from purchasing items online through a chatbot to booking a service through a voice assistant.

Conversational recommender systems are AI-powered chatbots or virtual assistants that are designed to make recommendations to users based on their interests or past behavior. These recommendations can be for products, services, or content, and may be personalized for the individual user.

Conversational recommender systems can be used in the context of conversational commerce to help users discover and purchase products or services. For example, a conversational recommender system could be used to make personalized product recommendations to a user based on their purchase history or preferences, or to suggest additional items that might be of interest to the user based on what they have already purchased.

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See also:

100 Best Theses in AI & NLP (Conversational Agents) | Conversational Agents 2016 | Conversational Agent Timeline | Conversational Intelligence | Conversational Systems | FIONA (Framework for Interactive-services Over Natural-conversational Agents)

[83x Nov 2017]