Notes:
ServiceNow is a provider of cloud-based software solutions for digital workflow management and automation. One of their products is the ServiceNow Virtual Agent, which is a chatbot platform that allows organizations to create and deploy conversational interfaces for employees and customers. The Virtual Agent chatbot uses natural language processing (NLP) and machine learning technologies to understand and respond to user inputs in a way that simulates human conversation. It can be used to provide quick, convenient answers to common questions and requests, freeing up human agents to focus on more complex or high-value tasks. The Virtual Agent chatbot can be integrated with other ServiceNow solutions and third-party systems, providing a seamless, end-to-end experience for users.
Resources:
- kore.ai .. intelligent virtual assistant platform for enterprises
- sofi.ai .. virtual agent for servicenow
- zomnio.com .. call center without the complexity
Wikipedia:
References:
- ServiceNow teams with Workplace by Facebook on service chatbot (29 Mar 2019)
- ServiceNow Vice President on how to understand digital technology (10 Jan 2019)
- ServiceNow Counting On AI And Natural Language For Growth (26 Oct 2018)
- ServiceNow acquires FriendlyData for natural language interfaces (10 Oct 2018)
- ServiceNow chatbot builder helps automate common service requests (09 May 2018)
See also:
100 Best Contact Center AI Videos
- Case Study: ServiceNow & VERA Chatbot Integration
- Creating Incident by using Virtual Agent in ServiceNow
- ServiceNow Agent Workspace enhanced with ScreenMeet Live Voice/Video Chat, Cobrowse + Remote Support
- GlideFast 3CLogic Webinar: ServiceNow Virtual Agent and Openframe CTI
- Paris Features in ServiceNow – Virtual Agent
- ServiceNow Micro-Certification – Virtual Agent Exam || Exam Live Webinar of Passing Techniques
- Mobile App Academy: Configure ServiceNow Classic workflows onto Mobile Agent
- Digital Workspace – Workspace ONE Virtual Assistant ticket creation in ServiceNow
- Pre-Chat Survey | Virtual Agent | Servicenow
- Slack + Servicenow demo using workbot to assigning agents
- Impact of ServiceNow Virtual Agent on Omni Channel | Transform ITSM Landscape with Conversational AI
- Integrando Power Virtual Agent e o Power Apps com o ServiceNow
- ServiceNow Predictive Intelligence, Portal and chat-bot | Industrial Project | Bennett University
- 026 – Get ServiceNow Ticket Status using Power Virtual Agents Tutorial
- What is ServiceNow Virtual Agent | Branding ServiceNow Virtual Agent
- Empower your agents with Vonage Contact Center for ServiceNow
- Creating New Incident by Virtual Agent in ServiceNow
- VMware Hub Assistant: ServiceNow Integration – Feature Walk-through
- Servicenow mobile Agent app development Quick tutorial
- Enhance Your Contact Center Experiences with CXone Agent for ServiceNow
- Virtual Agent – Topic Block – ServiceNow Orlando
- Full video: ServiceNow Virtual Agent tailored to COVID-19
- Scenario mild symptoms: ServiceNow Virtual Agent tailored to COVID-19
- Scenario multiple symptoms: ServiceNow Virtual Agent tailored to COVID-19
- Scenario no symptoms: ServiceNow Virtual Agent tailored to COVID-19
- Knowledge articles: ServiceNow Virtual Agent tailored to COVID-19
- Mobile: ServiceNow Virtual Agent tailored to COVID-19
- Ep 3: How to setup forms in Agent Workspace(Basic) – ServiceNow Orlando.wmv
- Ep 2: How to Setup List View in Agent Workspace ServiceNow Orlando
- Ep 1: How to Setup Agent Workspace first time in ServiceNow for Virtual Agent
- Meet Aurelia – ServiceNow ITSM Chatbot using Slack and Microsoft LUIS | The Laboratory
- Organize Webinar: Virtual Agent & Predictive Intelligence (ServiceNow)
- 002 Connecting Power Virtual Agents to ServiceNow using Power Automate
- Nexthink and ServiceNow – Maximise your Investment in CMDB, Event, and Virtual Agent – Part 2 of 3
- ServiceNow Virtual Agent – Authoring a Quick Conversation
- How to create a New Incident in the ServiceNow Agent Application
- ServiceNow Virtual Agent Dependend Choice List
- Integrating IBM Watson Assistant through ServiceNow Virtual Agent
- Bot Microsoft Teams + ServiceNow
- Interacting with ServiceNow via Chatbot – RPA Tutorial
- EmpowerID Chatbot Request for SAP Role in ServiceNow
- ServiceNow Mobile Agent | Share the Wealth
- Agent Workspace ServiceNow
- Anywhere365 Web Agent for ServiceNow
- How to setup Virtual Agent on ServiceNow
- ServiceNow Live Agent Integration with Slack
- RPA ServiceNow JIRA Bot available on the Cloud for UiPath and AutomatIon Anywhere
- Virtual Agent for ServiceNow developers
- #3 ServiceNow Agent Workspace | Complete Overview for Admins and IT Users
- #1 ServiceNow Agent Workspace | Complete Overview for Admins and IT Users
- #2 ServiceNow Agent Workspace | Complete Overview for Admins and IT Users
- ServiceNow Developer Noida Meetup 2019 – Virtual Agent
- Google Assistant & ServiceNow Communication Demo
- Virtual Agent Script Variables – ServiceNow Madrid -Part 1 of 2
- Live Agent Demo – Virtual Agent – ServiceNow Madrid
- Virtual Agent Designer – Topic Creation – ServiceNow
- Vodafone customer service agents get 360° view with ServiceNow
- Virtual Agent Overview (Demo) – ServiceNow
- ServiceNow Agent Mobile Apps Overview
- ServiceNow Configuration Change Monitor- Aruba Bots NAE Series 03
- ServiceNow Mobile Agent – Clear values from reference fields
- S1:E4 Get value from ServiceNow – Reduce the high-cost of Agent on-boarding.
- ServiceNow integration with Google Assistant
- Native Agent Based Monitoring in ServiceNow 35523941
- Fishbowl’s Customer Service Digital Assistant for ServiceNow
- ServiceNow Virtual Agent Demo | Share the Wealth
- Virtual Agent setup in ServiceNow Part 2 (second Edition)
- ServiceNow Virtual agent for major incident
- Slack Integration for Sofi Virtual Agent for ServiceNow and Confluence
- Virtual Agent setup in ServiceNow Part 1
- ServiceNow Integration with google assistant complete tutorial. By:: Dhruv Gupta
- ServiceNow-Sofi (Chatbot, Submit Catalog Request)
- Chyme Webinar: Chatbots for ServiceNow / ITSM to enhance Help Desk Operations
- ServiceNow Chatbot on Slack
- Google assistant with servicenow
- FLEX AI Chatbots now connected with ServiceNow
- Chatbots connected with ServiceNow in one week?
- ServiceNow – Improve processes with Chatbot and RPA (“reset password”)
- Jerry Chatbot demo for ServiceNow Jakarta
- Kore.ai ServiceNow Bot in Workplace
- Deploying ServiceNow Virtual Agent
- Kore.ai Bot for ServiceNow: Empower Employees with Conversational Service
- Chyme Digital Assistant for Helpdesk – ServiceNow Self Service
- Chyme Digital Assistant for Helpdesk – ServiceNow Automation
- Sofi Service Agent Assistant for ServiceNow
- Sofi.ai Self Service Virtual Agent for ServiceNow – Leave Request Demo (NL)
- Sofi.ai Virtual Agent for ServiceNow – Leave Request Demo
- Sofi.ai Self Service Virtual Agent for ServiceNow – iPhone Ordering Demo
- Sofi.ai Self Service Virtual Agent for ServiceNow HR Demo
- Sofi.ai Self Service Virtual Agent for ServiceNow – HR Termination
- Sofi.ai Self Service Virtual Agent for ServiceNow Demo – Password Reset Automation
- Bot Development – Incident Search Bot based on ServiceNow