100 Best Contact Center AI Videos

Notes:

Contact centers are facilities that are designed to handle customer inquiries, complaints, and requests for information or assistance through various channels such as phone, email, chat, or social media. Contact centers are often used by businesses and organizations to provide customer support, sales, and other services, and are typically staffed by customer service representatives (CSRs) who handle customer interactions.

Artificial intelligence (AI) is increasingly being used in contact centers to improve efficiency, reduce costs, and enhance the customer experience. Some examples of how AI is used in contact centers include:

  • Automated customer service: AI-powered chatbots and virtual assistants can handle routine customer inquiries and requests, such as providing product or service information or troubleshooting problems. This can free up human CSRs to focus on more complex or higher-value interactions.
  • Call routing and prioritization: AI-powered systems can analyze customer interactions and routing them to the appropriate CSR or department, based on factors such as the type of request, the customer’s language or location, and the CSR’s skills and availability.
  • Sentiment analysis: AI-powered systems can analyze customer interactions and identify patterns and trends in customer feedback, such as identifying common complaints or issues, or detecting changes in customer sentiment over time. This can help contact centers identify areas for improvement and develop more effective customer service strategies.

Overall, AI is being used in contact centers to improve efficiency, reduce costs, and enhance the customer experience, by automating routine tasks, routing and prioritizing customer interactions, and analyzing customer feedback.

Resources:

Wikipedia:

See also:

100 Best Amazon Lex Videos | 100 Best Amazon Polly Videos | 100 Best AutoDialer Videos | 100 Best IntelliResponse Videos | 100 Best IPsoft Amelia Videos | 100 Best Nuance Voice Videos | 100 Best Opus Research Videos | 100 Best SmartAction Videos | 100 Best Virtual Receptionist Videos

[111x May 2019]