**Dalian Taxation Works with Zhuiyi Technology to Create Tax Digital Person “Tacos”**
The Dalian Municipal Taxation Bureau of the State Administration of Taxation serves about 630,000 taxpayers and millions of payers. In recent years, they have actively embraced emerging technologies and vigorously improved the level of intelligence in services to improve service efficiency and experience.
Recently, after cooperating with Zhuiyi Technology to launch the “Intelligent Enquiry and Handling” tax service, they further used cutting-edge multi-modal AI technology to create a “TAX” (TAX) virtual digital human service, providing a set of consulting, handling, and inquiry services. An efficient interactive service that integrates , booking, and appeal response, “Tacos” is becoming a “tax net red” that is deeply loved by taxpayers.
“Hello, I’m Tacos, a digital virtual taxpayer.”
With the advancement of smart taxation construction and refined services, Dalian’s tax service system has ushered in “new members”. Ta has a friendly image, smart mind, professional and caring Through the mobile APP, tax website, self-service terminal and other tax-related service portals, we can communicate and interact with taxpayers and payers face-to-face, answer questions, guide users in handling procedures, and deal with business needs, becoming a good helper for everyone. . No matter when and where, users experience immersive service as if they were in the tax service hall and communicated with real service personnel at the window.
“Tacos” can handle comprehensive services, answer the latest tax policies, provide convenient tax processing paths, handle simple tax-related business, and grow and improve every day. In case of difficult problems that cannot be solved by “Tacos”, Ta will automatically transfer to the manual agent, and the manual agent will continue to communicate with the user through video interaction to ensure that the user’s problem is satisfactorily solved.
Since “Tacos” started its service, the online business volume it has accepted has exceeded half of the total online business volume. The average processing time for online service matters is about 4 minutes, which is only 1/4 of the average tax processing time at the tax service hall, which greatly reduces the waiting time for tax processing, and the user experience and satisfaction continue to improve.
While enhancing the taxpayer’s taxation experience, the Dalian tax department has also achieved quality and efficiency improvements. With the launch of intelligent services such as Smart Enquiry Office and “Tacos”, the number of physical windows in the city’s tax service hall has been reduced by 98, 60% of the window staff have completed job function conversion, and the number of external employees of the 12366 service hotline has dropped by more than 30% , the service cost of the tax department has also been further reduced.
AI + tax integration, empowering tax service upgrades
Behind the “Tacos” smart service comes from the close integration of AI and tax scenarios.
In order to create a more professional and realistic “Tacos” image, Zhuiyi worked closely with Dalian Taxation to closely integrate digital human technology with taxation service scenarios. The digital human learns the voice, lip movements, expressions, and movements of tax customer service personnel, and through the multi-modal reasoning engine, it can reproduce and synthesize real people, and achieve a lifelike degree. In terms of sound, it supports interruption, speech speed adjustment, polyphonic word adjustment, multi-timbre switching, etc., which is as smooth and natural as a real person.
In the most core interactive communication, with the help of the deep NLP and deep learning capabilities of Chaiyi, “Tacos” continuously learns various professional tax business knowledge, integrates it, and supports a variety of scenarios for question-and-answer, contextual understanding, and multiple rounds of dialogue interaction. , and task-based processing, etc., equipped with the latest transaction graph capabilities of Chaiyi Technology, it is more able to carry out logical reasoning and condition judgment, and deal with more complex tax scenarios.
At the same time, combined with the large screen of the all-in-one machine, in addition to natural and smooth conversations, “Tacos” can also present a rich multimedia panel in real time, supporting tax-related business promotion, inquiry and processing.
As a leading provider of AI digital employees in China, Chaiyi Technology has not only launched a full range of digital human applications, including 2D and 3D images, interaction, broadcast functions, etc., but also launched mobile terminals, IVR call centers, offline large screens, etc. Digital human solutions for different scenarios have been widely applied in various industry scenarios such as the mobile app of Bank of Xi’an, IVR video service and exhibition hall service of a telecom operator, and tax service in Dalian.
The cooperation with Dalian Taxation will further enrich the application of digital human in smart taxation scenarios, improve the quality of the overall service of tax collection and collection interaction, reduce repetitive work and reduce labor costs. Focusing on the future, Chaiyi Technology and Dalian Tax will further explore and innovate, promote the integration of digital people and tax services in more scenarios, continue to optimize operations, and contribute to the intelligence of tax services.
https://www.zhuiyi.ai/news/news-detail?id=122&type=2