**”Avatar Concierge” welcomes you! Avatar remote customer service system “TimeRep” realizes improvement of convenience for guests and work style reform of in-house human resources!**
*Uside U and Fujita Kanko promote DX in the hotel industry*
UsideU Co., Ltd. (Headquarters: Toyoshima-ku, Tokyo, President: Junji Takaoka, hereinafter “UsideU”), which develops and provides the avatar remote customer service system “TimeRep”, is Fujita Kanko Co., Ltd. (Headquarters: Tokyo). “Avatar Concierge Service” by remote customer service at Shinjuku Washington Hotel Main Building (Location: Shinjuku-ku, Tokyo, General Manager: Shuji Wada) operated by Yoshihiro Ise, President and CEO of Tokyo Bunkyo-ku Will start on May 17, 2022 (Tuesday).
Overview of Avatar Concierge
In the hotel industry, recruitment education for staff personnel due to a high turnover rate has been an issue for many years, and it is expected that the GoTo travel business in After Corona will revive and the inbound recovery will lead to a rapid increase in accommodation demand. Securing staff to meet demand is an urgent issue.
This time, Uside You has started to provide “Avatar Concierge” as a service for hotels, and it will be introduced on a trial basis from May 17, 2022 (Tuesday) at the Shinjuku Washington Hotel Main Building. Regarding “Avatar Concierge”, while increasing the number of touch points with guests at low cost, we will realize efficient guidance by two-step guidance of automatic guidance and staff guidance by our unique scenario function.
The features of the Avatar Concierge are as follows.
* Tablet can be used to realize low cost introduction
* Unmanned response to inquiries is realized by a unique scenario function
* Automation is promoted by collecting and analyzing accumulated customer service data
* Temporary remote staff human resources provision plan is also supported Avatar Concierge allows flexible management system construction during busy seasons
At Shinjuku Washington Hotel, the in-house concierge staff can remotely take charge of the concierge window, enabling effective utilization of in-house human resources. In addition, staff who have to work shorter hours or work from home due to life events can also work from home while maintaining privacy by using avatars, and the work of employees with a view to remote work in the future It is also expected to reform the direction.
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