**Collaboration between “Digital Human” and HOYA “Read Speaker” Real AI avatar and AI voice synthesis are fused and used in Metaverse and customer contact DX**
HOYA Corporation announced that “AI voice synthesis” of “ReadSpeaker”, which it is developing, has been adopted for the dialogue function of Digital Human of Digital Human Co., Ltd.
What is a digital human?
“Digital Human” is a real 3DCG character with AI brains and quality that can be used in movies and games. In addition, as an AI avatar that can interact, in cooperation with interactive AI and chat bots, facial expressions and lip-synced (synchronized lines and lips) avatar images are generated and distributed in real time.
In the business scene, it is expected to be used in the entertainment scene as well as in reception, guidance work, and call center support work.
In addition, it is expected that it will be used as a new digital work force to perform business on behalf of people in the digital space of Metaverse these days.
Realistic speech synthesis required for digital humans
Until now, “telephone” has been the majority of consumers’ means of contacting businesses.
With recent technological advances, the point of contact for consumers to contact businesses is shifting from the telephone to the “online” from the “web” and “chat” to the “metaverse.”
In addition, in order to prevent the spread of the new coronavirus infection and to prevent the working population from declining due to the declining birthrate and aging population, “online” customer service tools using terminals such as digital signage can be used even in “real” places such as stations and stores. Has appeared.
And there are two essential elements of an online customer service tool. “Face” and “voice”. It is possible to serve customers with “face only” and “voice only” online tools, but with the customer service supported by “Talking Digital Human”, warmth such as “friendliness” and “a little emotional connection” It will be possible to establish a certain “human connection”.
HOYA said that “AI voice synthesis” of “Read Speaker” was adopted as the voice of “AI avatar” of digital humans, which made it possible to easily realize an online customer service system using “speaking avatar”. There is.
“Read Speaker” AI speech synthesis is a high-performance “speech synthesis” that uses “machine learning” by “deep learning” technology. Conversations generated by digital human AI can be conveyed to the other party with fluent and clear voice, and even more natural conversations can be realized.
Clone and original voice
“Read Speaker” has a technology in which AI learns the voice of the person and speaks in a voice similar to the person.
By combining a solution that creates a clone character of a real person with a digital human and an original voice of ReadSpeaker (a solution that creates a clone voice of a real person), a more highly reproducible “alternate” and “clone” can be reproduced online. And it will be possible to operate.
What is “Read Speaker”?
One of the business brands of HOYA Corporation, which has a large market share in Japan and overseas in the fields of “life care” and “information and communication”. We are developing voice synthesis and artificial voice solutions using AI.
The company has been in the speech synthesis business for more than 20 years, and is used by more than 1,700 companies in Japan and 10,000 companies globally, including major companies.
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