**JD Cloud Industry Digital Human Services will not be absent during the National Day holiday, taking root in six major business scenarios including retail and finance**
During this Golden Week, when everyone celebrated the National Day holiday, there are still many workers who stick to their posts and provide you with services that are not closed. Among them, there are new “laborers” shaped by digital technology – industrial digital people.
JD Cloud Industrial Digital Human has moved from laboratory to industrial scene, relying on the leading technical capabilities of JD Yanxi multi-modal digital human platform (referred to as Yanxi), based on JD’s new entity enterprise attributes, serving retail, finance, news, parks, recruitment , digital and intelligent transformation of government affairs and other industries.
Landed on a multi-industry scale to solve the most down-to-earth problems
The deep integration of new technologies and scenarios often starts with solving specific problems. Starting from the conversational AI technology it is good at, JD Cloud has widely implemented industrial digital people in intelligent service scenarios in different industries to solve specific problems encountered by customers in subdivided scenarios.
In the government affairs scene, Yanxi’s epidemic prevention and control and inspection solutions, based on the mature conversational AI technology, can complete the construction of the air defense inspection system “from 0 to 1” within 30 minutes at the earliest. In the epidemic prevention investigation in Dongguan, Guangdong and other places, the outbound call volume in one hour is equivalent to the investigation work of 10,000 community workers. Due to the outstanding performance of the Yanxi program in Beijing’s epidemic air defense and investigation, Beijing has also decided to use “96010” as the official phone number for outbound anti-epidemic calls to provide the city with intelligent outbound call services for epidemic prevention and control.
In the retail scene, Yan Xiaoxi, the first industrial digital human in the industry, started as a delivery anchor on JD.com and became a gold medal employee loved by employees; JD.com’s first intelligent digital human customer service Qianyan officially took up the post to ensure the user experience of the majority of consumers. It can solve various problems such as commodity consultation, price guarantee, order reminder, cancellation of orders, activities, assets, after-sales policies, finance, etc.; the most important communication link with consumers in retail, Yanxi uses a full-stack self-developed multimodal interaction Technology can automatically answer 90% of service inquiries, increase sales by 209% on average, and reduce costs by 87% on average. Many times, when we consult customer service on JD.com, behind the seemingly smooth answer, the AI â??â??customer service is actually communicating with us.
In the financial scene, Yan Xiaojiang, a digital employee of Jiangnan Rural Commercial Bank VTM01, is the first digital person in the country who can handle real bank transactions independently and throughout the process. Different from the question-and-answer robot, Xiaojiang is deeply coupled with the banking business system, and can independently and closed-loop complete the whole process of self-response, business processing, active service, risk control and compliance of banking transaction scenarios. It has been implemented in Jiangnan Rural Commercial Bank.
At the same time, in various scenarios such as digital economy industrial parks, news broadcasts, on-site hosting, and employee recruitment, there are applications of JD Cloud Industry Digital Humans, behind which is the technology provided by Yanxi 2.0, the “best industry-savvy artificial intelligence application platform”. support.
Hard-core technical strength, the confidence of digital people to serve the industry
In the process of using digital people to solve practical problems in the industry, JD Cloud seems to be handy, which stems from JD’s deep accumulation in the field of AI technology. From the technology in the laboratory to the application scene, the multi-modal digital human platform Yanxi has experienced more than ten years of accumulation.
The JD system has invested nearly 90 billion yuan in technology research and development. More than 60% of JD Cloud employees are technical and product talents, and 4 scientists have been selected as IEEE Fellows. In addition to academia, there are more than 40 top scientists in the world, more than 4,635 patents have been applied for, nearly 500 papers have been published in top international AI conferences, and 25 national AI competition champions have won the key to the development of Yanxi. technical basis.
At the same time, different from idol digital people, JD Yanxi’s digital people are positioned as industrial service-oriented digital people. After 10 million human-machine conversations per day with 580 million users, and the completion of decades of trials in large-scale interactive scenarios such as JD.com 618 and 11.11, Yanxi has achieved many technical achievements in complex industrial practice.
Especially in the field of natural language processing and multimodal interaction technology, he has won 6 international AI competition championships in WikiHop (2019), HotpotQA (2021), QuAC (2020, 2021), DocRED (2021), and DROP (2022). Among them, on the WikiHop dataset, the accuracy rate of 74.3% surpassed the officially released human performance level of 74.1% for the first time. With the development of the Metaverse, Yanxi has strengthened its technological breakthroughs in the field of digital human, and won the best demonstration award at the ACM Multimedia 2021 conference. Technology generates tens of billions of economic value.
With the accelerated integration of technology and business, Yanxi will continue to explore technological innovation, promote the in-depth integration of multi-modal digital human and industry, and implement it in actual industrial scenarios. In the future, JD Cloud will also share the dividends brought by digital technology innovation with a wider range of industrial ecology, and promote multi-modal digital people to enter thousands of industries.
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