**LG Electronics introduces digital human sign language guidance to service centers nationwide**
*Introduction of digital human sign language guidance to customer reception kiosks for the hearing impaired*
LG Electronics is speeding up its efforts to increase service accessibility for customers with disabilities and provide ‘convenient products and services’ experience to all.
LG Electronics recently announced on the 3rd that it has recently completed the introduction of digital human sign language service for the hearing-impaired at customer reception kiosks in some 130 service centers nationwide.
Following the introduction of the service sign language counseling center last year, digital human sign language guidance is also provided at customer reception kiosks.
Customers who visit the service center can receive information on how to receive service through a kiosk installed at the entrance, which is accompanied by sign language guidance.
Hearing-impaired customers who want to continue receiving guidance in sign language can conveniently apply for service by following the sign language guidance of the digital human by pressing the sign language button at the bottom of the screen.
The digital human sign language service introduced by LG Electronics is a form of combining not only sign language and hand gestures, but also non-verbal elements such as facial expressions and gestures of digital guides. In addition to sign language, text and voice services are also provided in consideration of comprehensive accessibility. Its advantage is that it delivers information quickly and accurately compared to guidance only in text or sign language.
Customers who have received sign language guidance from digital humans and completed registration can then receive guidance on how to use the sign language counseling center, which communicates via video with a professional sign language counselor.
Since October of last year, LG Electronics has been operating a sign language counseling center where professional sign language counselors with product knowledge respond to customers with disabilities via video.
Previously, in order to receive service, hearing-impaired people had to communicate with a service engineer by writing on a cell phone or paper, or with the help of another person who can interpret sign language.
According to the results of LG Electronics’ investigation with the Disabled Advisory Group of the Korea Disabled Consumers Association, hearing-impaired people have been hesitant to visit service centers because they have difficulty explaining product symptoms or understanding repairs.
A hearing-impaired person who recently visited the LG Electronics Songpa Service Center said, â??As soon as I entered the entrance, I was relieved to see the sign language of a digital human, and I was satisfied with the detailed guidance.â? I am happy to receive it without any inconvenience.â?
LG Electronics is making various efforts to improve service and product accessibility. In addition to operating home appliance manuals or dedicated counseling services for senior customers, â?²service sign language consultation center â?²product sign language, video, and audio manuals â?²braille stickers â?²operating an advisory group for the disabled are continuously expanding.
LG Electronics was recently selected as an excellent operator for self-solving consumer complaints by the Korea Consumer Agency in recognition of its differentiated customer service experience.
Jeong Yeon-chae, vice president of LG Electronics’ Customer Value Innovation Division, said, “We will continue our efforts to provide convenient services to everyone by looking at them from the customer’s point of view and listening to their voices.”
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