Dialog system would probably be a better term here than chatbot. There are a number of commercial use case scenarios:
- Customer relationship management, including Social CRM and Technical support for instance in Call centers, is probably the major commercial use case to date. This includes augmented or semi-automated systems with transparent escalation, in other words hybrid mechanical turks.
- Increasingly we are seeing commercial applications in Home automation.
- Similarly, Intelligent personal assistants are rapidly being connected with the burgeoning Internet of Things.
- GPS seems to have been only the tip of the iceberg for dialog systems in vehicleTelematics.
See also my quick and dirty webpages:
- 100 Best Internet of Things Voice Videos | Meta-Guide.com
- 100 Best Salesforce SocialCRM Videos | Meta-Guide.com
- Dialog Systems in Smart Home Automation & Domotics (Domestic Robotics) | Meta-Guide.com
- Dialog Systems in Vehicle Telematics (Draft) | Meta-Guide.com
- Intelligent Software Assistants | Meta-Guide.com