Chatbots in Travel & Tourism

Notes:

Chatbots are widely used in the travel and tourism industry to provide information and assistance to customers. One of the key ways that chatbots are used is to provide information about travel destinations and options, including details about prices, availability, and ratings. They are also used to assist with the booking and planning of trips, such as helping customers search for flights and hotels and assisting with the booking process.

  • Airline conversational agents are computer programs that are designed to communicate with and assist airline customers through chat or voice interactions. These agents can provide information about flight schedules, fares, and other services, as well as help with booking and changing flights.
  • Airline twitter bots are similar to airline conversational agents, but they are designed to communicate through Twitter rather than chat or voice. These bots can be used to provide information, assistance, and customer service to airline customers on Twitter.
  • Airport conversational agents are computer programs that are designed to communicate with and assist airport customers through chat or voice interactions. These agents can provide information about airport services, facilities, and amenities, as well as help with directions and other assistance.
  • Tourism guide systems are computer programs that are designed to provide information and assistance to tourists, particularly in terms of navigating and exploring a destination. These systems can include chatbots, mobile apps, or other types of software that provide information about attractions, restaurants, and other services, as well as provide recommendations and other assistance to tourists.
  • Tourism industry portals are websites or other online platforms that are designed to provide information and resources for the tourism industry. These portals can include a range of content, such as industry news, marketing and advertising resources, research and statistics, and other information that is relevant to the tourism industry.
  • Tourism twitter bots are similar to airline twitter bots, but they are focused on providing information and assistance to tourists rather than airline customers. These bots can be used to provide information about destinations, attractions, and other tourism-related topics, as well as assist with travel planning and other assistance.
  • Tourism virtual worlds are online platforms that are designed to simulate real or imaginary destinations, allowing users to explore and interact with these worlds in a virtual environment. These virtual worlds can be used for a variety of purposes, including tourism and travel-related marketing, education and training, and other applications.
  • Travel conversational agents are similar to airline conversational agents, but they are designed to provide information and assistance to travelers more broadly, rather than just airline customers. These agents can provide information about a wide range of travel-related topics, including flights, hotels, rental cars, and other services, as well as help with booking and other assistance.
  • Travel conversational agents APIs are application programming interfaces (APIs) that allow developers to integrate a conversational agent, such as a chatbot, into their travel-related applications. The conversational agent can understand natural language queries and provide relevant information or assistance to users.
  • Travel question answering systems are computer programs that are able to understand and respond to natural language questions about travel-related topics. These systems may rely on a combination of natural language processing and knowledge base technologies to provide accurate and relevant answers.
  • Travel recommender systems are systems that use various algorithms and data to suggest travel-related options to users. They may take into account factors such as the user’s previous travel history, preferences, and search history to generate personalized recommendations.
  • Travel search apps are mobile or web-based applications that allow users to search for travel-related information, such as flights, hotels, and rental cars. They often allow users to filter search results based on factors such as price, location, and amenities.
  • Travel social apps are mobile or web-based applications that allow users to connect with other travelers, share their travel experiences, and discover new travel destinations and ideas. They may also provide features such as travel itinerary planning and trip sharing with friends and family.

Resources:

Wikipedia:

See also:

Tom Gruber | Travel Chatbot News 2018 | Travel Chatbot News 2019

Dinus Intelligent Assistance (DINA) Chatbot for University Admission Services
HA Santoso, NAS Winarsih, E Mulyanto… – … on Application for …, 2018 – ieeexplore.ieee.org
… With the proposed approach, major flaws existing in current Chatbots that cannot understand the relationship between … Argal, S. Gupta, A. Modi, P. Pandey, S. Shim, and C. Choo, “Intelligent travel Chatbot for predictive … [7] A. Sangroya, P. Saini, and C. Anantaram, “Chatbot as an …

Putting Chatbots to the Test: Does the User Experience Score Higher with Chatbots Than Websites?
S Sénécal – … Systems Engineering and Design: Proceedings of …, 2018 – books.google.com
… For example, Skyscanner’s chatbot asks users when they want to travel but does not specify which … is what the high success rate for recipe search using Whole Foods’ chatbot and low … to this research, it would be interesting to compare emotions generated by chatbots like Alex to …

Different Facets of Text Based Automated Question Answering System
V Singh – researchgate.net
… GUS 1977 Bobrow et al.[7] Airlines simulated a travel advisor and had access to a … 8] Tourism Was a text-understanding system that operated on the domain of tourism information in … Quarteroni et al., [35] has proposed the design and implementation of a chatbot-based interface …

Chatbot: An Education Support System for Student
F Clarizia, F Colace, M Lombardi, F Pascale… – … on Cyberspace Safety …, 2018 – Springer
… 2015)Google Scholar. 9. Clarizia, F., Lemma, S., Lombardi, M., Pascale, F.: A mobile context-aware information system to support tourism events … Athreya, RG, Ngomo, ACN, Usbeck, R.: Enhancing community interactions with data-driven Chatbots–the DBpedia Chatbot …

A Survey on Chatbot Implementation in Customer Service Industry through Deep Neural Networks
M Nuruzzaman, OK Hussain – 2018 IEEE 15th International …, 2018 – ieeexplore.ieee.org
… For example, Siri, Google Now, Alexa dialogue agents can give travel directions, find … to handle the more challenging issues that are normally obstacles for simpler chatbots … Chatbot Technical Specification Drawback Input/output Technique Eliza [9] Basic Pattern matching with …

Now We Are Talking! Flexible and Open Goal-Oriented Dialogue Systems for Accessing Touristic Services
U ?im?ek, D Fensel – e-Review of Tourism Research – journals.tdl.org
… the bot framework for its Messenger product, which allowed businesses to create their own chatbots. These business oriented dialogue systems are rather question answering systems that have predefined … As for the tourism sector, dialogue systems have been mostly used for …

Replies Identification in Question Answering System using Vector Space Model
IY Purbasari, FT Anggraeny… – … Conference on Science …, 2018 – researchgate.net
… Chatbot works by giving responses to questions … Currently, chatbots have been widely used to help simplify human work such as command control, customer care, messaging … Vector Space Model to the Ministry of Education and Culture and the Ministry of Tourism and Creative …

Building an ecosystem for the tyrolean tourism knowledge graph
E Kärle, U ?im?ek, O Panasiuk, D Fensel – International Conference on …, 2018 – Springer
… Our knowledge graph consolidates these annotations and enables intelligent applications like chatbots to contribute the … in a way accessible for users, we developed the conversation tourism assistant [11] … The result is a fully functional chatbot-like assistant system on top of our …

Interactive bot to support the use of the UPTEC intranet
JFO e Silva – 2018 – 193.136.37.16
… One special thank you to my friend, Erasmus travel buddy and English mentor, Luís Ramos Pinto de Figueiredo and to all my friends at Faculdade de Engenharia da Universidade … Chat-Bots Figure 2.1: Common flow that a chat-bot uses to predict the intent given the user input …

Interactive bot to support the use of the UPTEC intranet
JF Oliveira – 2018 – repositorio-aberto.up.pt
… One special thank you to my friend, Erasmus travel buddy and English mentor, Luís Ramos Pinto de Figueiredo and to all my friends at Faculdade de Engenharia da Universidade … Chat-Bots Figure 2.1: Common flow that a chat-bot uses to predict the intent given the user input …

Conversational Modelling for ChatBots: Current Approaches and Future Directions
M McTear – 2018 – spokenlanguagetechnology.com
… System: What date do you want to travel … In order to investigate whether and to what extent these conversational features are used in current chatbot systems, conversational interactions were recorded using the … 3 One-shot queries in Current Chatbots and Frameworks …

Chatbot for E-Learning: A Case of Study
F Colace, M De Santo, M Lombardi, F Pascale… – International Journal of …, 2018 – ijmerr.com
… Comparing it with other Chatbots (for example Messenger Chatbot or similar) students says that it … Lombardi and A. Pietrosanto, “An adaptive context aware app for the tourism,” The 3rd … Lemma, M. Lombardi, F. Pascale “BotWheels: a Petri Net based Chatbot for Recommending …

Improving Domain Independent Question Parsing with Synthetic Treebanks
HA Boukaram, N Habash, M Ziadee… – Proceedings of the Joint …, 2018 – aclweb.org
… The manual treebank covers two domains: talk shows and chatbots … In our case, using only the synthetic QTemp treebank, we achieved a 32.3% on the Chatbot test set. Also similar to Judge et al … Most recently, Taji et al. (2018) introduced a travel domain treebank that had a …

Human-Aided Bots
P Kucherbaev, A Bozzon… – IEEE Internet Computing, 2018 – ieeexplore.ieee.org
… in CRQA, quotes of insurance companies in Insurify, offers of supported travel agencies and … bring all us closer to the dream of having meaningful and productive interactions with chatbots … Z. Yu, Z. Xu, AW Black, and AI Rudnicky, “Chatbot evaluation and database expansion …

Effective Crowdsourced Generation of Training Data for Chatbots Natural Language Understanding
R Bapat, P Kucherbaev, A Bozzon – International Conference on Web …, 2018 – Springer
… such questions about navigation information (Travel Read) or purchasing a ticket (Travel Create) are … human computation are widely used to allow conversational agents and chatbots to understand … is to test the model with requests collected from an online chatbot running with …

Proceedings of the 27th International Conference on Computational Linguistics: System Demonstrations
D Zhao – Proceedings of the 27th International Conference on …, 2018 – aclweb.org
… T-Know: a Knowledge Graph-based Question Answering and Infor-mation Retrieval System for Tradition … Lingke: a Fine-grained Multi-turn Chatbot for Customer Service Pengfei Zhu … A Cross-lingual Messenger with Keyword Searchable Phrases for the Travel Domain Shehroze …

Artificial Intelligence for Conversational Robo-Advisor
MY Day, JT Lin, YC Chen – 2018 IEEE/ACM International …, 2018 – ieeexplore.ieee.org
… limited to a certain field, such as customer-service robots, which can help users in stock inquiry, travel planning, and … This type of chatbots is more suitable for the knowledge base and retrieval-based models … Section 2 describes the literature on asset allocation, DL, and chatbot …

Slugbot: An application of a novel and scalable open domain socialbot framework
KK Bowden, J Wu, S Oraby, A Misra… – arXiv preprint arXiv …, 2018 – arxiv.org
… Table 3: Sample question answering Retrieval: There are several existing retrieval based chatbots which operate on large existing corpora such as Twitter[11, 8], the Open … 3.29 Shopping 13(46) 3.08 Sports 58(149) 3.2 Style 7(33) 3.14 Technology 170(210) 3.25 Travel 17(50 …

Context Sensitive Conversational Agent Using DNN
S Karve, A Nagmal, S Papalkar… – 2018 Second …, 2018 – ieeexplore.ieee.org
… conversational agent answers travel related queries to help the user to gain the information of different places and travel plans … [4] Bayan Abu Shawar and Eric Atwell, ‘Chatbots: are they … [8] Kyo-Joong Oh, DongKun Lee, ByungSoo Ko and Ho-Jin Choi, ‘A Chatbot for Psychiatric …

Intelligent Chatbot for guided Navigation of a Repository Content: The State of Art Survey
AR Mishra, SR Nahar, SS Shinde, SS Sapre – ijresm.com
… 4. Travel based chatbots- Ticketbot for Airasia helps you to find prices for any Airasia route using simple language … 8. Automative based chatbots- Luigi, Fiat Argentina is desigened to help new Fiat owners after they have already made … An e-business chatbot using AIML and LSA …

Empathetic Dialog Systems
P Fung, D Bertero, P Xu, JH Park, CS Wu… – The International …, 2018 – lrec-conf.org
… In this paper/talk, we propose that dialog systems, both task-oriented and chatbots, can benefit from … Finally, we showed how to train an end-to-end chatbot with reinforce- ment deep learning that … Darpa communicator dialog travel planning systems: The june 2000 data collection …

Modelling domain relationships for transfer learning on retrieval-based question answering systems in e-commerce
J Yu, M Qiu, J Jiang, J Huang, S Song, W Chu… – Proceedings of the …, 2018 – dl.acm.org
… Knowledge Base (Question-Answer Pairs) … Finally, we launch our new system on the chatbot platform Eva1 in our E-commerce site AliExpress2. ACM … 2018. Modelling Domain Relationships for Transfer Learning on Retrieval-based Question Answering Systems in E-commerce …

A Talker Ensemble: The University of Wroclaw’s Entry to the NIPS 2017 Conversational Intelligence Challenge
J Chorowski, A Lancucki, S Malik… – The NIPS’17 …, 2018 – Springer
… Beyond these, contestants were granted free choice in defining the main purpose of their chatbots … We also thank the University of Wroclaw for providing a travel grant … Finally, we would like to thank everyone who was patient enough to talk to our chatbot during its development …

Topic-Based Question Generation
W Hu, B Liu, R Yan, D Zhao, J Ma – 2018 – openreview.net
… skill, question generation plays an important role in both general-purpose chatbot systems and goal … Imagine a multi-round dialogue about tourism shown in the illustration 1, word … Modeling ambiguity, subjectivity, and diverging viewpoints in opinion question answering systems …

Aspect-based question generation
W Hu, B Liu, J Ma, D Zhao, R Yan – 2018 – openreview.net
… skill, question generation plays an important role in both general-purpose chatbot systems and … Figure 1 shows two real commodity consultation dialogues and one tourism dialogue … Section 4.1 gave a method for extracting aspects from a raw question-answering training corpus …

Sentiment Analysis on Financial News and Microblogs
C Talekar – 2018 – search.proquest.com
… Some of the NLP tasks are speech recognition, summarization, word sense disambiguation, question answering using chatbots, named entity recognition, sentiment analysis etc … range between 66% to 84% for reviews of banks, automobiles, movies, and travel locations. S …

From Eliza to XiaoIce: challenges and opportunities with social chatbots
HY Shum, X He, D Li – Frontiers of Information Technology & Electronic …, 2018 – Springer
… For more complicated tasks such as customer services or travel planning, however, the system is expected to … Finally, for a social chatbot, the system is expected to sustain a rather long conversation … Social chatbots are designed to keep users continu- ously engaged if possible …

Building multi-domain conversational systems from single domain resources
D Griol, JM Molina – Neurocomputing, 2018 – Elsevier
… domains of dialog systems to complex information retrieval and question answering applications [5 … combines the travel information domain and the restaurant search domain [52] … tourist information retrieval, dialogs between humans and a Japanese chatbot, dialogs between …

Artificial Intelligence for Sustainable and Effective Justice Delivery in India
P Jain – OIDA International Journal of Sustainable …, 2018 – papers.ssrn.com
… only saves time and public money but is also convenient to the person who has to travel long distances … 20] With the introduction of chatbots to handle … Wusong Technology in China is working on digitizing the way Courts function using AI-enabled robot- chatbot called “FaXiaotao …

A Goal-oriented Neural Conversation Model by Self-Play
W Wei, QV Le, AM Dai, LJ Li – 2018 – openreview.net
… Building chatbots that can naturally interact with human users has long been an important challenge in … potentially leverage knowledge of a much larger scale and train a much more reliable chatbot … We are left with the travel restrictions R, database K. We initialize the weights of …

Interactive Question Answering Using Frame-Based Knowledge Representation
EG Boroujerdi – 2018 – yorkspace.library.yorku.ca
… semantic representation. For example, a travel dialogue system has a frame to … of answering method. 2.3 Community Question Answering … 2.4 Dialogue Systems for QA Dialogue systems (DS) and chatbots enable computer programs and applications to …

Coupled context modeling for deep chit-chat: towards conversations between human and computer
R Yan, D Zhao – Proceedings of the 24th ACM SIGKDD International …, 2018 – dl.acm.org
… social chatbots as real world applications. Since the Web 2.0 is so popular nowadays, people are getting used to having conversations—in public—on a variety of websites, such as forums, social medium (eg, Facebook, Twitter) and com- munity question-answering platforms …

Assessing unmet information needs of breast cancer survivors: Exploratory study of online health forums using text classification and retrieval
S McRoy, M Rastegar-Mojarad, Y Wang, KJ Ruddy… – JMIR cancer, 2018 – cancer.jmir.org
… Voice assistants and chatbots that support question-answering could target dynamically expressed information … In our experience with developing a prototype phone-based question-answering tool, less than … the realm of any of the defined topics (such as travel); and “multiple …

Virtual tour guide software
YS Ching – 2018 – eprints.utar.edu.my
… Most of the system just provide the options to let the user chosen. However, the Chatbot feature is … and local visitor. It provide information for all the travel hotspots in Malaysia. Other than that, it contain Medical Tourism such as Clinic, Hospital and Specialists, and local Rescue …

Gunrock: Building A Human-Like Social Bot By Leveraging Large Scale Real User Data
CY Chen, D Yu, W Wen, YM Yang, J Zhang, M Zhou… – m.media-amazon.com
… In comparison, social chatbots require in-depth communication skills with emotional support[21] … A service designed to retrieve responses for questions related to our chatbot’s background and … Travel: The travel module basically handles the dialogue flow for travel related user …

General Original Paper Assessing Unmet Information Needs of Breast Cancer Survivors using Text Classification and Retrieval
S McRoy – researchgate.net
… Voice assistants and chatbots that support question-answering could target dynamically expressed information … In our experience with developing a prototype phone-based question-answering tool, less than … the realm of any of the defined topics (such as travel); Multiple, used …

The Design and Implementation of XiaoIce, an Empathetic Social Chatbot
L Zhou, J Gao, D Li, HY Shum – arXiv preprint arXiv:1812.08989, 2018 – arxiv.org
… The design objective of the chatbot is to find optimal policies and skills to maximize expected … topic in the conversational AI community [4]. Its role in developing social chatbots is becoming … mathe- matics and history (eg, the Grade-A student series) to food, travel and celebrity (eg …

A taxonomy of attacks via the speech interface
MK Bispham, I Agrafiotis, M Goldsmith – 2018 – ora.ox.ac.uk
… to perform an increasing range of tasks, including Web searching and question answering, diary management … Current task- based dialogue systems have some similarity with chatbots in that they … or concept which a user request relates to (such as travel), secondly determination …

Intent Generation for Goal-Oriented Dialogue Systems based on Schema. org Annotations
U ?im?ek, D Fensel – arXiv preprint arXiv:1807.01292, 2018 – arxiv.org
… In Proceedings of First International Workshop on Chatbot in conjunction with ICWSM 2018 (IWC … Unlike more conversation oriented, human-human interaction mim- icking chatbots, goal-oriented dialogue … 8 with experiments involving real users in real use cases like e-tourism …

A Framework for domain-specific natural language information brokerage
L Ni, J Liu – Journal of Systems Science and Systems Engineering, 2018 – Springer
… of the paper is organized as follows: Section 2 presents related works on chatbots and question … Section 4 presents a proof-of-concept of M andy, a medical chatbot developed based … and Rollinger 1991), which is implemented to answer German questions as a tourism help desk …

Chatbot integration within Sitecore Experience Platform
G Albertengo, R Di Vittorio – webthesis.biblio.polito.it
… 30 2.2 How the chatbots work … 76 4.5 Chatbot interaction … The Cyclists Categories profile will be composed by profile keys (Fitness, Leisure, Off-roads Cycling, Travel to school and Travel to work) that represent the criteria used for defining different categories of cyclists …

KITE: Building conversational bots from mobile apps
TJJ Li, O Riva – Proceedings of the 16th Annual International …, 2018 – dl.acm.org
… 1 INTRODUCTION The promise and excitement around conversational chatbots, or sim- ply bots, has … Android apps (in the weather, food, entertainment, news, shopping, music, education, travel, navigation, and … During execution the chatbot tries to fill the slots for a target intent …

Approaches for Dialog Management in Conversational Agents
JG Harms, P Kucherbaev, A Bozzon… – IEEE Internet …, 2018 – ieeexplore.ieee.org
… certain actions, states and intents are defined, in this ex- ample the travel or flight … interfaces help non-expert and even non-developers to design interaction with the chatbots … The learning process could be carried through conversations (with chatbot users or domain experts …

Building Advanced Dialogue Managers for Goal-Oriented Dialogue Systems
V Ilievski – arXiv preprint arXiv:1806.00780, 2018 – arxiv.org
… For example, it could be a travel planning task [Peng et al., 2017] or restaurant table booking dialogue system [Wen et al., 2016b], to help users book a flight or table in restaurant, in the most … Thus, most of the chatbot research is on the closed-domain Chatbots, which is a …

A Survey Investigating Usage of Virtual Personal Assistants
M Dubiel, M Halvey, L Azzopardi – arXiv preprint arXiv:1807.04606, 2018 – arxiv.org
… a similar study, conducted by Sorensen [19], expecta- tions of novice users were compared between two different chatbot systems (ie … 4/3.37/1.04 4/3.35/1.16 Managing Diary 3/3.06/1.05 3/2.7/1.16 Travel Arrangements 3 … [19] I. Sörensen, “Expectations on chatbots among novice …

KNADIA: Enterprise KNowledge Assisted DIAlogue Systems Using Deep Learning
M Singh, P Agarwal, A Chaudhary… – 2018 IEEE 34th …, 2018 – ieeexplore.ieee.org
… one set of intents across all policy types, eg, Leave, Health Insurance, Travel, Timesheet etc … [1] proposed deep reinforcement learning based chatbot MILABOT which has … Current advances in Question-Answering(QA) based on a knowledge graph, allow users to express their …

Customer service chatbots: Anthropomorphism, adoption and word of mouth
BT Sheehan – 2018 – eprints.qut.edu.au
… Standardised SSTs may struggle with complex service delivery, yet a number of start-up firms are demonstrating that chatbots are capable. For instance, Babylon is a chatbot that provides triage advice to users who have a medical concern. The system was on trial with the …

Humor intelligence for virtual agents
AI Niculescu, RE Banchs – colips.org
… This module is implemented by an example- based question answering system … Online availa- ble: http://www.stuff.co.nz/travel/destinations/asia/70915066 … Niculescu, AI, Banchs, RE Strategies to cope with errors in human machine spo- ken interactions: using chatbots as back …

Knowledge-aware Multimodal Dialogue Systems
L Liao, Y Ma, X He, R Hong, T Chua – 2018 ACM Multimedia Conference …, 2018 – dl.acm.org
… Also known as chat bots, the non-task- oriented systems converse with human typically on open … training data hinders its usage to domains such as fashion or travel which usually … the Vision-to- Language problems such as image captioning and visual question answering (VQA) …

Focused domain contextual AI chatbot framework for resource poor languages
A Paul, A Haque Latif, F Amin Adnan… – Journal of Information …, 2018 – Taylor & Francis
… Create AI chat bot for Facebook … Scholar]) presented a method of a policy-based batch gradient method that can help a batch reinforcement learning to train chatbots … DeepProbe: Information directed sequence understanding and Chatbot design via recurrent Neural Networks …

A Study on Dialogue Reward Prediction for Open-Ended Conversational Agents
H Cuayáhuitl, S Ryu, D Lee, J Kim – arXiv preprint arXiv:1812.00350, 2018 – arxiv.org
… are [17, 8, 7]. [17] train a neural multiclass classifier and linear regressor from human-chatbot dialogues from … maybe you do not like to travel ? -1 … Future conversational agents or chatbots can optimise their behaviour using neural regressors with lengthy or informative dialogue …

Conversational agents in healthcare: a systematic review
L Laranjo, AG Dunn, HL Tong… – Journal of the …, 2018 – academic.oup.com
AbstractObjective. Our objective was to review the characteristics, current applications, and evaluation measures of conversational agents with unconstrained n.

Towards Building Large Scale Multimodal Domain-Aware Conversation Systems
A Saha, MM Khapra, K Sankaranarayanan – Thirty-Second AAAI …, 2018 – aaai.org
… 2016), image question answering (Antol et al. 2015), video question answering (Zeng et al … However, even though there is a growing demand for chat- bots that can converse using multiple modalities with hu- mans in several domains such as retail, travel, entertain- ment, etc …

Deep Learning in Spoken and Text-Based Dialog Systems
A Celikyilmaz, L Deng, D Hakkani-Tür – Deep Learning in Natural …, 2018 – Springer
… Examples of slot constraints for travel planning are: hotel check-in time should be later than the departure flight … include Chatterbot, 19 a conversational dialog engine for creating chat bots, chatbot-rnn, 20 a toy chatbot powered by … In metaguide.com, 21 top 100 chatbots are listed …

Synergy of iot and ai in modern society: The robotics and automation case
SG Tzafestas – Robot. Autom. Eng. J, 2018 – researchgate.net
… a. IBM Watson: A question answering software system that can answer questions using machine learning … 7. AI enables retailers to operate ‘chatbots’ that imitate the customer’s interaction with a customer … interface that can be an assistant to the engineers is the chatbot which is …

Speech technologies and the assessment of second language speaking: Approaches, challenges, and opportunities
D Litman, H Strik, GS Lim – Language Assessment Quarterly, 2018 – Taylor & Francis
… SDS research was funded by DARPA in the 1990s through its Air Travel Information Service … to provide an opportunity for conversational practice via the use of chatbots (Cabral et al … systems for language learning might also need to incorporate aspects of chatbot systems (where …

Response selection from unstructured documents for human-computer conversation systems
Z Yan, N Duan, J Bao, P Chen, M Zhou, Z Li – Knowledge-Based Systems, 2018 – Elsevier
… in vertical domains to assist people to achieve specific goals, such as travel arrangements [1 … Side-by-side evaluation between DocChat and a famous chatbot demonstrates that DocChat … used in phrase table extraction which are crawled from community question answering sites …

Waiting for a sales renaissance in the fourth industrial revolution: Machine learning and artificial intelligence in sales research and practice
N Syam, A Sharma – Industrial Marketing Management, 2018 – Elsevier
… Question answering. 1 … If there are no feedback loops, and the signals travel only one way from input to output, the neural network is of the feedforward … already had a deep impact on this type of sale and, with the advent of machine learning and AI-powered chatbots, we expect …

Design of an Intelligent Cognition Assistant for People with Cognitive Impairment
YT Tsai, WA Lin – 2018 IEEE 20th International Conference on …, 2018 – ieeexplore.ieee.org
… and developed two ICT services related to independent living and travel that support … Applications of chat robots (ChatBots or conversational interfaces) have received much attention recently … 3. The components of a ChatBot, adopted from [33] C. Conversation Management The …

SlugBot: Developing a Computational Model and Framework of a Novel Dialogue Genre
KK Bowden, J Wu, W Cui, J Juraska, V Harrison… – dex-microsites-prod.s3.amazonaws …
… Other existing retrieval based chatbots also operate on large existing corpora such as Twitter [35, 20 … Question Answering: Our question answering mechanism is a three step inspection of the query … For example, if the user wants to travel to New York, we can recommend some …

Machine Learning with Swift: Artificial Intelligence for IOS
O Sosnovshchenko, O Baiev – 2018 – books.google.com
… 264 Word vector representations 264 Autoencoder neural networks 265 Word2Vec 266 Word2Vec in Gensim 269 Vector space properties 269 iOS application 270 Chatbot anatomy 271 … We’re also going to use neural networks to build several chatbots with different personalities …

Emory IrisBot: An Open-Domain Conversational Bot for Personalized Information Access
A Ahmadvand, IJ Choi, H Sahijwani, J Schmidt, M Sun… – m.media-amazon.com
… The Travel and Attractions component supports search and recommendation for real-time place … all Chat component, which was based on the ALICE chatbot, implemented in … we designed a general question-answering module that uses social question answering archives such …

Personalizing Dialogue Agents: I have a dog, do you have pets too?
S Zhang, E Dinan, J Urbanek, A Szlam, D Kiela… – arXiv preprint arXiv …, 2018 – arxiv.org
… booking (Bordes et al., 2016), or else single- turn information seeking, ie question answer- ing (Rajpurkar … Our goal is to enable interesting direc- tions for future research, where chatbots can for … We also evaluate the scores of hu- man performance by replacing the chatbot with a …

Linguistics: Why it matters
GK Pullum – 2018 – books.google.com
… and Small 5 Machines That Understand Us The Words in the Box Chatbots with Secret … What Machine Question-Answering Would Be Like The Demand for Natural Language Processing Conversing with … more than a few dozen people, nearly all of whom regularly travel to Kaua’i …

Smart enough to talk with us? foundations and challenges for dialogue capable ai systems
BJ Grosz – Computational Linguistics, 2018 – MIT Press
… to improve the conversational abilities of personal assistants, customer service chatbots, and other … research: dialogues are not linear sequences of utterances nor simply question–answer pairs … for the improvement of capabilities of personal assistant and chatbot systems …

Virtual assistant with natural language processing capabilities
C Mas – 2018 – upcommons.upc.edu
… PV-DM: Distributed Memory version of Paragraph Vector, QA: Question answering SIF: Smooth Inverse Frequency … Type of Chatbot In order to differentiate Chatbots, two axes of analysis must be taken into account: • the type of response held by the bot • the type of conversation …

Utilizing Crowdsourced Asynchronous Chat for Efficient Collection of Dialogue Dataset
K Ikeda, K Hoashi – Sixth AAAI Conference on Human Computation and …, 2018 – aaai.org
… One of the representative use cases is a question answering system … Aug 11th, 1990 Living Area Yokohama, Kanagawa … Family Structure Parents and an elder brother Marriage No Children No Live with Parents … Job Occupation Admin assistant of a travel agency Office …

Exploring users perception of chatbots in a bank environment-A critical view on chatbots and how to design for a positive user experience
O Hansson – 2018 – muep.mau.se
… of utilizing chatbots for finding information on news and weather or to get travel advice (Brandtzaeg & … Put in relation to modern day chatbot systems, one could argue that both versions of … There are the chatbots that guide you through a controlled flow of conversation in order to …

Deep Learning for Natural Language Processing
P Goyal, S Pandey, K Jain – 2018 – Springer
… 171 Why Are Chatbots Such a Big Opportunity? ….172 … Chatbot: Automatic Text Generation …..191 … He has wide experience in E-commerce and travel, insurance, and banking industries …

Visual questioning agents
U Jain – 2018 – ideals.illinois.edu
… I wish to thank the Graduate College for supporting me with a Con- ference Travel Grant 2017 … This helps AI systems such as driving assistants, chatbots, etc., to perform better on Turing tests. An AI sys … While this largely resembles the visual question answering task, a variety …

Deep Dive into Anonymity: A Large Scale Analysis of Quora Questions
B Mathew, R Dutt, SK Maity, P Goyal… – arXiv preprint arXiv …, 2018 – arxiv.org
… Introduction Anonymity in Q&A sites Question answering sites are one of the primary sources on the Internet that attempt to meet this huge information need of the users. Q&A sites like Yahoo … (%) Vehicle -0.317 0.001 0.005 -84.005 Air Travel -0.269 0.001 0.004 -79.035 Car …

A Vietnamese adjective emotion dictionary based on exploitation of Vietnamese language characteristics
VN Phu, VTN Chau, VTN Tran, ND Dat – Artificial Intelligence Review, 2018 – Springer
… processing, intelligent retrieval, document clustering, document classification, automatic question answering, word sense … discussions, analysis of survey responses, and automated chat systems (chatbots) … domains (reviews of automobiles, banks, movies, and travel destinations …

Artificial Intelligence and its role in near future
J Shabbir, T Anwer – arXiv preprint arXiv:1804.01396, 2018 – arxiv.org
… The future Artificial Intelligence in various regions in the world may be as a result of various investigation technologies such as stellar travel, teleportation and others. Page 8. JOURNAL OF LATEX CLASS FILES, VOL. 14, NO. 8, AUGUST 2015 8 …

Towards Building a Domain Independent Dialog System
P Jwalapuram – 2018 – web2py.iiit.ac.in
… We collected a few system generated dialogs from popular conversational chatbots across the spectrum and conducted a … [1] list travel booking agent … Chatbot evaluation remains an open problem; measuring conversational naturalness is dependent of the subjectivity of the users …

Natural Language Processing & Professional Services
C Eldred – 2018 – americanjobsproject.us
… range of content structure and visual format.47 The LAMBADA dataset, a difficult test that doesn’t use the question answering format, requires … assistant on an email chain, is one such application at market today.60 Other examples include customer service chat bots that answer …

A survey of available corpora for building data-driven dialogue systems: The journal version
IV Serban, R Lowe, P Henderson… – Dialogue & …, 2018 – dad.uni-bielefeld.de
Page 1. Dialogue & Discourse 9(1) (2018) 1–49 doi: 10.5087/dad.2018.101 A Survey of Available Corpora for Building Data-Driven Dialogue Systems: The Journal Version Iulian Vlad Serban 1IULIAN.VLAD.SERBANl AT UMONTREAL DOT CA …

Learning semantic similarity in a continuous space
M Deudon – Advances in Neural Information Processing Systems, 2018 – papers.nips.cc
… the intent (hidden representation) of one question needs to “travel” to match … problem in Natural Language Processing (NLP), for conversation systems (chatbots, FAQ), knowledge … sequences in a variety of NLP tasks (sentiment analysis, question answering, machine translation …

Conversational ai: The science behind the alexa prize
A Ram, R Prasad, C Khatri, A Venkatesh… – arXiv preprint arXiv …, 2018 – arxiv.org
… instances dedicated to a single task (eg news retrieval, facts, question-answer, weather, etc … topics (eg the entity “Mars Mission” and the topic “space travel” from the … Anaphora resolution is important for downstream tasks such as question answering and information extraction in …

Taxonomy-based detection of user emotions for advanced artificial intelligent applications
A Cuzzocrea, G Pilato – International Conference on Hybrid Artificial …, 2018 – Springer
… a Rivescript engine, which is a simple scripting language for realizing chatbots and other … Shopping, Sports, Style and Fashion, Technology and Computing, Television, Television, Travel, Video Gaming … Borkar, D., De Mello, C., Patil, S.: An E-Commerce Website based Chatbot …

Portmanteau word-play for vocabulary enhancement with humanoid robot support
D Schicchi, G Pilato – Encyclopedia with Semantic Computing and …, 2018 – World Scientific
… A set of question– answer rules are set up into the conversation engine to … of RiveScript,10 which is a simple scripting language for realizing chatbots and other … furnish, travelers, readiness, detached, caveman, complimen- tary, frisbee, exempt, lodging, travel- ler, monotonous …

CiSt Main Tracks–Focused Conferences
B Data, B Intelligence – ieeexplore.ieee.org
… extraction • Data, Web, and Text mining • Named entity recognition • Question answering • Word sense … of international law in Islamic law, rules of jurisprudence of tourism in Islam … currently finalizing the implementation of an intelligent conversational agent (chatbot) that teaches …

The impact of Chatbots characteristics on Customer Satisfaction within the Portuguese Millennial population
TD Rieke – 2018 – repositorio-aberto.up.pt
… transmit news or sports results. The travel industry applies them for hotel and flight bookings … and Chatbot creation than traditional mobile app development” (Gartner, 2017, p.1). Page 22. 14 Chapter 2. Chatbots and Artificial Intelligence …

A cognitive assistant for learning java featuring social dialogue
M Coronado, CA Iglesias, Á Carrera… – International Journal of …, 2018 – Elsevier
… Many cognitive systems are indeed Question Answering (QA) systems, since they only interact with users by providing an answer to the … Tourism industry may also benefit from dialogue agents capabilities, presenting museum exhibitions to users (Kopp et al., 2005) or working …

Alexa Prize-State of the Art in Conversational AI
C Khatri, A Venkatesh, B Hedayatnia, A Ram… – AI …, 2018 – search.proquest.com
… topics (for example, the entity “Mars Mission” and the topic “space travel” from the … Freebase, and Wikidata for retrieving general knowledge, facts, and news, and for general question answering … WiseMacaw developed a two-layer chatbot framework that can be described as a …

The Barcelona declaration for the proper development and usage of artificial intelligence in Europe
L Steels, R Lopez de Mantaras – AI Communications – content.iospress.com
… The use of AI has made these chat-bots sufficiently realistic that unsuspecting users are not … to certification procedures but there is still a considerable road to travel before this … in VQA Matter: Elevating the Role of Image Understanding in Visual Question Answering, CFPR, 2017 …

Friendly Interfaces Between Humans and Machines
PVS Rao, SK Kopparapu – 2018 – Springer
… The ability to answer such varieties of queries without ambiguity is possible when (a) the domain of transaction is well defined (banking, travel, etc.) and (b) the HMI system is able to analyse a natural language query and … Question answering (QA) systems are an instance of HMI …

Natural Language Data Management and Interfaces
Y Li, D Rafiei – Synthesis Lectures on Data Management, 2018 – morganclaypool.com
… It will also provide students, researchers, and practitioners in other related areas (such as natural language processing, question answering, information retrieval, data min- ing, and machine learning) with database principles and techniques that may be applicable to related …

Fantom: A Crowdsourced Social Chatbot using an Evolving Dialog Graph
P Jonell, M Bystedt, FI Dogan, P Fallgren, J Ivarsson… – dex-microsites-prod.s3.amazonaws …
… Most chatbots of today are trained using example interactions … respect to the roles the both users had, while in our case, the role of the chatbot is different … Amazon’s Evi, which is a question-answering API, was used in order to handle fact questions, or questions regarding recent …

Toward zero-shot entity recognition in task-oriented conversational agents
M Guerini, S Magnolini, V Balaraman… – Proceedings of the 19th …, 2018 – aclweb.org
… this is substantially true for several popular task oriented scenarios, like flight booking (a well known dataset is ATIS – Air Travel Information Services … E-commerce chat-bots are supposed to carry on a task-oriented dialogue whose goal is helping the user to select products …

Chatbot-Magic in a box?: A study of a chatbot in a Swedish bank
S Jonsson, J Bredmar – 2018 – diva-portal.org
… Chatbots work every day, all year round and does not take overtime payments (Peirson … 2.1.1. Communication with Chatbot Natural Language Processing (NLP) is used to … in turn sub-categories such as semantics and natural language question answering information processing …

Engineering and user experience of chatbots in the context of damage recording for insurance companies
J Götzer – 2018 – elib.uni-stuttgart.de
… era, advancements in software technology have transformed entire industries; from manufacturing to banking, music, travel, and even … 1.2 Chatbots for Automated Claims Taking a customer-first perspective and employing a chatbot for distribution of their services, insurers can …

Response Generation For An Open-Ended Conversational Agent
N Dziri – 2018 – era.library.ualberta.ca
… 25 2.4.1 Chatbot systems … lowing this path of investigation so as to mimic human behavior in generating fluent and engaging responses. Nowadays, chatbots are gaining popularity worldwide and big companies are increasingly investing millions of dollars to 1 Page 15 …

Applied Software Tools for Supporting Children with Intellectual Disabilities
A Abualsamid – 2018 – stars.library.ucf.edu
… on conversational chatbots that assist children with special needs while utilizing a model of the Page 5. iv world curated by their caregivers. We validated the framework by simulating an interaction between a prototype chatbot that we developed, a child with special needs, and …

Beginning AI Bot Frameworks
M Biswas – Springer
… One good example would be that we travel to a different place we don’t know the … A generative chatbot model relies on predefined responses, and whatever we do, we should write them from … When we are working with chatbots, we first have to see whether we are working on a …

The AI delusion
G Smith – 2018 – books.google.com
… Watson’s Jeopardy triumph was a publicity bonanza that was worth mil- lions. After its stunning victory, IBM announced that Watson’s question- answering skills would be used for more important things than jousting with Alex Trebek, host of Jeopardy …

Design and development of Rexy: a virtual teaching assistant for on-site and online courses
M PARENTI – 2018 – politesi.polimi.it
… a measure of the similarity needs to be de ned. Pattern-based heuristics can also be used to create very simple chatbots. They rely on patterns: when the chatbot receives a message, it goes through all the patterns until it nds a pattern which matches the user message …

The gricean maxims of quantity and of relation in the turing test
B Jacquet, J Baratgin, F Jamet – 2018 11th International …, 2018 – ieeexplore.ieee.org
… a specific task to complete, which is the case for chatbots: agents for … they were students), including Computer Sciences, Engineering, Biology, Tourism, Music, Accounting … Evaluat- ing natural language understanding services for conversational question answering systems,” in …

Towards a deeper understanding of current conversational frameworks through the design and development of a cognitive agent
PP Angara – 2018 – dspace.library.uvic.ca
… as a means of interacting with users. 2016 was dubbed as the year of the chatbot, ac- cording to a market research study by MindBowser, in association with the Chatbots … ing, Healthcare, Telecom, Logistics, Retail, Leisure, Travel and Media. This chapter …

Making sense of group chat through collaborative tagging and summarization
AX Zhang, J Cranshaw – Proceedings of the ACM on Human-Computer …, 2018 – dl.acm.org
… their conversation. Chatbots have a long history in research [69], from initial explorations for fun and entertainment [80], to modern assistants offering a conversational interface to complex tasks [8, 11, 20, 25, 78]. Our system …

Generating diverse and accurate visual captions by comparative adversarial learning
D Li, Q Huang, X He, L Zhang, MT Sun – arXiv preprint arXiv:1804.00861, 2018 – arxiv.org
… has attracted great attentions due to its wide applications in many fields, such as semantic image search, image commenting in social chat bot, and assistance to … car sitting in a parking lot a city street filled with taxis and buses people are waiting in line as the bus travel down the …

The Characteristics of Voice Search: Comparing Spoken with Typed-in Mobile Web Search Queries
I Guy – ACM Transactions on Information Systems (TOIS), 2018 – dl.acm.org
… Two smaller categories more popular for voice are Food (1.16) and Travel (1.11) … Overall, we see that voice queries are more popular for question answering and knowledge seeking, while text queries are more popular for news and business …

Dynamic Search Models and Applications
J Luo – 2018 – repository.library.georgetown.edu
… query3: maps.bing.com . . . query8: hartford visitors query9: hartford connecticut tourism . . . query19: philadelphia nyc travel query20: philadelphia nyc train query21: philadelphia nyc bus TREC’14 session 1011, Information need …

A natural language interface for querying graph databases
C Sun – 2018 – dspace.mit.edu
… language processing tasks. For example, in Question Answering (QA), the system must also correctly interpret a natural language input question in order to produce the desired result … Country = . The ELIZA [28] chatbot demonstrated the ability of a natural …

Corporate Ethics for Turbulent Markets: The Market Context of Executive Decisions
FROAJ Mascarenhas, SJ – 2018 – emeraldinsight.com
Page 1. Page 2. CORPORATE ETHICS FOR TURBULENT MARKETS Page 3. This page intentionally left blank Page 4. CORPORATE ETHICS FOR TURBULENT MARKETS: THE MARKET CONTEXT OF EXECUTIVE DECISIONS BY FR …

Selecting and Generating Computational Meaning Representations for Short Texts
C Finegan-Dollak – 2018 – deepblue.lib.umich.edu
… Question answering involves identifying a particular relationship between the meanings of two texts: one an- swers the other … Extracted relations may be used to build or expand knowledge bases (Mitchell et al., 2015); other applications include question answering and …

Autonomy and Privacy with Open Federated Virtual Assistants
MS Lam – nlp.stanford.edu
… Just like Wikipedia is the go-to knowledge base for open question answering [89, 69, 65, 93], and Freebase used to be the preferred … Virtual assistants, when mature, are a threat to all companies selling to consumers, from music, grocery, retail, travel, health, finance, and all IoT …

Artificial intelligence in the sport industry
J MOSELE – 2018 – politesi.polimi.it
Page 1. 1 POLITECNICO DI MILANO Management Engineering Department ARTIFICIAL INTELLIGENCE IN THE SPORT INDUSTRY Supervisor: Prof. Emanuele Lettieri Co-Advisor: Dott. Claudio Rorato Ing. Federico Iannella Master Degree Thesis of: Jacopo Mosele 875678 …

A Survey on Food Computing
W Min, S Jiang, L Liu, Y Rui, R Jain – arXiv preprint arXiv:1808.07202, 2018 – arxiv.org
Page 1. A Survey on Food Computing WEIQING MIN, Key Lab of Intelligent Information Processing, Institute of Computing Technology, CAS, China SHUQIANG JIANG, Key Lab of Intelligent Information Processing, Institute of …

Artificial Intelligence for Business
R Akerkar – 2018 – Springer
Page 1. SPRINGER BRIEFS IN BUSINESS 123 Rajendra Akerkar Arti cial Intelligence for Business Page 2. SpringerBriefs in Business Page 3. More information about this series at http://www.springer.com/series/8860 Page 4. Rajendra Akerkar Artificial Intelligence for Business …

Artificial Intelligence and the Two Singularities
C Chace – 2018 – books.google.com
… If you take 30 normal steps you will travel around 30 metres. If you could take 30 exponential steps, you would travel to the moon. To be more accurate, your 29th step would take you to the moon, and your 30th step would bring you all the way back …

Health analytics
A Makhlysheva, A Budrionis… – … Center for E-health …, 2018 – ehealthresearch.no
Page 1. Makhlysheva A., Budrionis A., Chomutare T., Nordsletta AT, Bakkevoll PA, Henriksen T., Hurley JS, Bellika JG, Blixgård H., Godtliebsen F., Skrøvseth SO, Solvoll T., Linstad L. Health Analytics REPORT 04/2018 Page 2. Health Analytics Report number 04-2018 …

The Alexa Experiment
K Micak – 2018 – openresearch.ocadu.ca
Page 1. THE ALEXA EXPERIMENT KATIE MICAK A thesis paper presented to OCAD University for the degree of: Master of Arts in Digital Futures August, 2016 – April 2018 © Katie Micak 2018 Page 2. ii Copyright notice This …

Digital Human: The Fourth Revolution of Humanity Includes Everyone
C Skinner – 2018 – books.google.com
… However, I wouldn’t be able to travel so much if my lovely wife Kamila wasn’t so tolerant, and that’s why this book is dedicated to her … Opportunities to learn and expand my horizons and knowledge, the sort of experiences that can only be gained through such travel …

Cognitive architecture of multimodal multidimensional dialogue management
A Malchanau – 2018 – d-nb.info
… Information State Update Travel booking agent Flexible shifts between pre-determined topics/tasks Refined … Chat-oriented; Retail ‘chat commerce’ Question-answering skills … on simple information-transfer tasks and end-to-end approaches handle well chatbot conversations, they …

Data-Driven Language Understanding for Spoken Dialogue Systems
N Mrkši? – 2018 – repository.cam.ac.uk
… tourist information (Henderson et al., 2014b).2 1This term is used interchangeably with goal-oriented dialogue systems. 2Alternative chat-bot style systems do not make use of task ontologies or the pipeline model. Instead, these …

Digital innovation and entrepreneurship
D Whittington – 2018 – books.google.com
… or will remain, accurate or appropriate. Page 6. For Sharon and all those who travel with, through and ahead of us, including those born in the midst of things Page 7. Page 8. Contents Foreword Preface Acknowledgements To …

Outnumbered: From Facebook and Google to Fake News and Filter-bubbles–the algorithms that control our lives
D Sumpter – 2018 – books.google.com
… We are building personal assistants and chatbots that can help you fix your computer … university, Mark, has one post about his job, eight posts with pictures of his family holidays, three posts about the politics of Brexit (as a Scot living in Paris, he is against), one travel post from …

CSIndexbr: Exploring the Brazilian Scientific Production in Computer Science
MT Valente, K Paixão, D Hafner, D Tran, A Irpan… – arXiv preprint arXiv …, 2018 – arxiv.org

Artificial Intelligence for All: An Abiding Destination
V Pathak, P Tiwari – 2018 – books.google.com
Page 1. ARTIFICIAL INTELLIGENCE FOR ALL AN ABIDING DESTINATION º Nº. -º- 2 º nº 2 wº º: DR. PANKAT TIWARI VIKAS PATHAIK Page 2. Artificial Intelligence For All Artificial Intelligence For All i Page 3. Artificial Intelligence …

A comparison of multi-genre and single-genre corpora in the context of contact-induced change
C Trips, A Stein – Diachronic Corpora, Genre, and Language …, 2018 – books.google.com
Page 250. A comparison of multi-genre and single-genre corpora in the context of contact-induced change Carola Trips & Achim Stein University of Mannheim/University of Stuttgart This chapter discusses results from a quantitative …