NDIS Nadia Project (2015 – 2017)


Nadia is a virtual assistant developed by Soul Machines for the National Disability Insurance Scheme (NDIS) in Australia to help disabled people access information and navigate the NDIS system. It uses IBM Watson’s artificial intelligence technology and FaceMe video-communication system to interact with users and guide them through service options. Nadia is able to read users’ emotions by analyzing their facial expressions and is able to provide support and assistance to patients in a personalized and empathetic manner. It was developed in response to the high volume of inquiries and requests for assistance received by the NDIS and was intended to help improve the efficiency and effectiveness of the NDIS system. However, the use of Nadia has been suspended indefinitely. The Nadia project has encountered some issues and has faced delays and setbacks. The project has reportedly cost more than $3.5 million, and it appears that key landmarks have not been met, leading some to fear that it has been sidelined by the government.



See also:

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