Communicating with the new Social Customer, how should the ultimate Enterprise software look like?


Communicating with the new Social Customer, how should the ultimate Enterprise software look like?

See my recent answers to:

1) Marcus L Endicott’s answer to Natural Language Processing: What are the state-of-the-art real world NLP applications on social media data?

2) Marcus L Endicott’s answer to Customer Service: Will avatars be a part of the future of customer service?

3) Marcus L Endicott’s answer to What types of applications would you like to see for the Google AR Glasses?