There are many proprietary examples of hybrid, FAQ-based customer relationship management systems, where the FAQs are derived from “user-contributed content” (a form of collective intelligence). These systems are hybrid or “augmented” in the sense that they combine conversational AI or NLP with a translucent “mechanical turk” model; in other words, the end user does not know when the machine stops and the human input starts, essentially functioning as augmented intelligence for the “turks” on the backend. Such semi-automated systems have been widely discussed in the popular press.
What are some examples of generalizable question-answering methods for specialized domains?
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